Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Seattle, WA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.5
301 reviews
5 stars
249
4 stars
11
3 stars4
2 stars3
1 star
34
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, knowledgeable, and helpful, particularly highlighting individuals like Hailey, Audrey, and Michael.
Technical Assistance
Several reviews noted the staff's ability to resolve technical issues efficiently, with specific mentions of staff members going above and beyond to assist customers in emergencies.
Long Wait Times
Some customers expressed frustration with long wait times and inadequate staffing during busy periods, leading to negative experiences.
Store Issues
Multiple reviews indicated that this location is a third-party retailer, which led to confusion and dissatisfaction regarding service capabilities and pricing.
Mixed Experiences
While many customers had positive interactions, there were also significant complaints about poor service and unprofessional behavior from certain staff members.
- SMSharon MorroneNov 16, 20255.0Katie Dennison efficiently and effectively solved the technical issues with my phone. She treated me with respect and kindness as she went through numerous procedures to solve the problems. I appreciated how I was treated. I initially walked into the Verizon store feeling stupid and inept, and she put me at ease. She encouraged me to return if needing further assistance, and I did return for her to further assist me. I am grateful that Verizon hired her as a representative because she is very knowledgeable and professional in her service. Also, the young man at this location also helped me tremendously; I unfortunately did not get his name. He resolved the problem I had with a foreign e-sim. He was equally as polite, knowledgeable, and professional. Thank you, Verizon!
- CCCoco ChenNov 15, 20255.0Kattie was very helpful and made the process super easy and knew all her stuff.
- MCMichael CoreyOct 28, 20255.0They helped solve my important, immediate problem, gave me alternatives and made it happen.
- LRLaura Marie RiveraSep 21, 20255.0Huge THANK YOU to Michael in Interbay for setting up my new business account and switching our account over. Michael was kind, knowledgeable, and patient. Would highly recommend! 10/10
- SSsteveSep 11, 20255.0Huge shout out to Katie. With a few hours before I had to catch a plane for an emergency trip, my phone's apps had become sluggish or shut down. From the moment I walked in the store and received a warm greeting I knew I was in good hands! She was able to recover my apps and reanimate my phone. She came through in an emergency. And a big thank you to the other customers who were patient with my situation and offerred their hepl! Thank you Katie!
Frequently Asked Questions About Verizon
What products and brands does Verizon at 1827 15th Ave W, Seattle offer?
Verizon offers a wide range of wireless devices including phones, tablets, mobile broadband, wearable technology, and accessories from brands like Samsung, Apple, Motorola, Google, and others.
What are the operating hours for Verizon in Seattle?
The store is open Monday to Friday from 10:00 AM to 7:00 PM, Saturday from 10:00 AM to 6:00 PM, and Sunday from 12:00 PM to 5:00 PM.
Does this Verizon store offer in-store pickup or delivery services?
Yes, the Verizon store offers in-store pickup services but does not provide delivery.
What payment options are accepted at Verizon on 15th Ave W?
The store accepts various payment methods including American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, Samsung Pay, and Visa.
Which languages are spoken at the Verizon store in Seattle?
The staff at the Verizon store speak English and Spanish.
How can I contact Verizon Seattle directly?
You can reach Verizon Seattle by phone at +1 206-923-8467 or via email at Info@victra.com.
What services does Verizon Seattle provide?
They offer services including new lines, upgrades, new devices, and accessories.
Is the Verizon store located near any food options?
Yes, there are several nearby food options such as Subway, Peet's Coffee & Tea, Panda Express, and Chipotle Mexican Grill, which you might visit before or after shopping at Verizon.
Are there any fitness or wellness centers near Verizon Seattle?
Yes, Club Pilates is located nearby, offering a great option for a workout session before or after your visit to Verizon.
Which nearby locations could help me access financial services while visiting Verizon?
Wells Fargo Bank and Interbay Cleaners, which also provides financial services, are close by and can assist with your banking or financial needs while visiting Verizon.