Verizon

4.4
446 reviews
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Business Details

204 Broadway E, Seattle, WA
98102, United States
(206) 582-7099
https://www.victra.com
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About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Seattle, WA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Verizon
204 Broadway E, Seattle, WA
98102, United States

Hours

Reviews

4.5
436 reviews
5 stars
365
4 stars
9
3 stars
6
2 stars
6
1 star
50

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the helpfulness and professionalism of staff members like Kyle, Nathaniel, and Robbie, highlighting their patience and ability to resolve issues.

Long Wait Times

Several reviews mentioned long wait times for service, with some customers expressing frustration over delays and inadequate staffing.

Mixed Experiences

While some customers had excellent experiences, others reported significant issues with service quality, including untrained staff and unresolved problems.

Store Management

There were complaints about poor management and lack of support for staff, leading to confusion and dissatisfaction among customers.
  • AE
    Ally Eaton
    4 days ago
    5.0
    Kyle was super helpful and made the process quick and easy!
  • CV
    Courtney Volker
    6 days ago
    5.0
    Friendly and incredibly helpful. Even noticed my preference for a certain style of camera lens cover and pointed out a new one I’d like for my upgraded phone
  • JS
    Jiji Sher
    Jan 4, 2026
    1.0
    I am filing a complaint regarding an employee named Jackson. I waited for my turn for hours. About 30 minutes after I arrived, another woman came in after me, yet Jackson served her first, ignoring my place in line. When I asked for clarification, he stated that she was an employee and therefore he chose to serve her faster. This is unacceptable and unfair. Additionally, Jackson repeatedly gave inaccurate time estimates and caused excessive waiting. While customers and staff were clearly waiting outside in the rain, he ignored the situation and made no effort to let people inside, demonstrating a lack of basic consideration and professionalism. His communication was rude, sarcastic, and arrogant. This level of conduct is unacceptable for a workplace that operates by appointment and requires clients to wait their turn. This issue must be addressed. P.S. I would give this a zero if it were possible!
  • JC
    Jasmine Cintron
    Jan 3, 2026
    5.0
    Kyle helped me with my damaged phone, while I was stuck in seattle, I would definitely recommend stopping here for phone problems.
  • MG
    Maura Gonzalez
    Dec 26, 2025
    5.0
    Kyle is incredibly helpful, patient and prioritizes customer satisfaction. Couldn’t ask for a better experience.
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Frequently Asked Questions About Verizon

What types of products does Verizon at 204 Broadway E offer?

Verizon offers a variety of wireless products including phones, tablets, mobile broadband, wearable devices, accessories, and device protection.

What are the store hours for Verizon in Seattle?

The store is open Monday through Friday from 11:00 AM to 7:00 PM, Saturday from 10:00 AM to 7:00 PM, and Sunday from 12:00 PM to 6:00 PM.