Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Seattle for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.8
282 reviews
5 stars
167
4 stars
29
3 stars
12
2 stars
14
1 star
60
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received high praise for their helpfulness and professionalism, others were criticized for being dismissive and unhelpful.
Sales Practices
Several customers reported feeling misled by sales tactics, particularly regarding billing and promotions, leading to dissatisfaction and distrust.
Staff Knowledge
While some staff members were noted for their expertise and ability to resolve issues, others were described as unhelpful or lacking knowledge about products and services.
Store Management
There are complaints about poor management and staffing levels, leading to long wait times and inadequate service during busy periods.
Overall Experience
Customer experiences vary widely, with some expressing loyalty and satisfaction while others report frustration and a desire to switch providers.
- AAAjmohabi2 days ago1.0Extremely Disappointed With Customer Service I’m already a Verizon customer, and I stopped by this location for a simple screen-protector installation. Instead of helping, they told me they just started charging $30 just to put it on, which was really surprising and disappointing. For a company I already pay monthly, I expected better customer service and basic support—not extra fees for something that takes a couple of minutes. This experience made me feel like they don’t value their existing customers at all. I hope Verizon improves their service and stops nickel-and-diming loyal customers.
- GJGeorge JonasOct 1, 20251.0I wish I could give a less than a star rating. Those who were involved in getting my account transferred and set up know why. I wouldn't recommend this store to anyone.
- SCSteven CliffordSep 29, 20255.0I had been dealing with a frustrating service issue with Verizon for 5 days, spending nearly 8 hours on the phone with no resolution. Out of options, I walked into this store not expecting much—but that’s when I met Sam. From the moment we sat down, Sam worked tirelessly to help me. My issue was complicated, but he tried multiple workarounds, and when those didn’t work, he called Verizon’s dedicated tech support line. In just 30 minutes, Sam completely fixed the issue that had already consumed 5 days and 8 hours of my life. Sam is hands down the BEST. His professionalism, problem-solving skills, and dedication to making things right are rare these days. I’ve been a Verizon customer for 16 years, and it’s employees like Sam that keep me loyal to the brand. Sam, thank you so much. You’re incredibly good at what you do, and I truly hope Verizon recognizes your value. Customers need more people like you. Thank you, Verizon Team!
- MHMichael holmesSep 27, 20251.0Beware verizon internet. It often flatly doesn't work due to location, which they don't inform you of, and you're still on the hook for the bill regardless. Trust your gut and avoid this scam, get something that plugs into the wall.
- PAP ASep 23, 20251.0Awful awful awful. Dozen phone calls and fifth in person visit to branch to solve an order problem.
Frequently Asked Questions About Verizon
What are the operating hours of the Verizon store in Seattle Northgate?
The store is open Monday to Friday from 10:00 AM to 8:00 PM, Saturday from 10:00 AM to 7:00 PM, and Sunday from 10:00 AM to 6:00 PM.
What products can I find at the Verizon Seattle Northgate store?
You can find the latest 5G smartphones like iPhone 15, Google Pixel 8, Samsung Galaxy S23, as well as business cell phones, tablets, laptops, and mobile hotspots.
Does the Verizon Seattle store offer in-store pickup or delivery options?
Yes, they offer in-store pickup, free 2-day shipping, express lockers, and same-day delivery in select areas.
Can I schedule an appointment before visiting the Verizon store?
Yes, you can schedule an in-store appointment online to ensure a convenient visit.
Which mobile brands are available at Verizon Seattle Northgate?
Verizon carries Apple, Samsung, Motorola, Google, Kyocera, and TCL brands.
What types of mobile and internet plans does Verizon Seattle offer?
Verizon offers mobile plans, wireless internet plans, and voice plans tailored for business and personal use.
What payment methods are accepted at Verizon Seattle Northgate?
They accept checks, debit cards, and mobile NFC payments; cash-only is not required.
Is there a nearby place where I can grab food after visiting Verizon in Northgate?
Yes, Auntie Anne's and Chipotle Mexican Grill are nearby options where you can enjoy a meal or snacks after your visit.
Are there any nearby beauty or spa services close to the Verizon store?
Yes, you can visit Signature Nails and Spa or Massage Envy - Northgate Mall for beauty and spa treatments nearby.
Can I visit other shops or entertainment spots near Verizon in Northgate?
Nearby you can also find retail stores like Ulta Beauty, Sephora inside jcpenney, and clothing stores such as GAP and Romy Northgate Mall for a fuller shopping experience.