Many customers praised the staff for their compassionate and caring approach towards pets, especially during difficult times.
Professionalism
The staff is frequently described as friendly, professional, and knowledgeable, providing thorough examinations and clear communication.
Pricing Concerns
Some customers expressed concerns about high prices for services and medications, with a few feeling that they were charged for unnecessary treatments.
Mixed Experiences
While many reviews are positive, there are notable instances of negative experiences, particularly regarding miscommunication and treatment decisions.
Accessibility
Customers appreciated the clinic's ability to accommodate urgent appointments and their willingness to follow up on pet care.
KF
Kimberly Fetrow
Nov 29, 2025
5.0
Every single time we’ve had a crisis with our beloved Moose, VCA helped us even when there was no profit to be gained by responding to texts, checking on her repeatedly and even responding to desperate texts from me on a holiday. I am beyond thankful for the help, advice, care and concern we’ve received from VCA. Highly, highly recommend. Thank you for caring about our pets and understanding how much we love them.
JE
JP Engineer
Oct 23, 2025
5.0
Awesome vets! I wouldn't go anywhere else.
DM
Derek Meier
Jun 19, 2020
5.0
My dog is always treated very well and tge staff is awesome. I always know he gets the best care here.
JL
Justin Lyman
Apr 15, 2018
5.0
Our sweet cat, aptly named...well, Sweetie had a mass in her abdominal cavity, turned out to be cancerous. We have to put her down soon, and I can't think about it without bawling like a damn baby. VCA removed the large mass and some smaller ones, and determined she wouldn't live very long, weeks to months. Their compassion and professionalism is second to none.
Frequently Asked Questions About VCA Animal Medical Center
What are the operating hours of VCA Animal Medical Center in Richland, WA?
The VCA Animal Medical Center is open Monday to Friday from 7:30 AM to 6:00 PM, Saturday from 8:00 AM to 6:00 PM, and closed on Sundays.
What types of animals does VCA Animal Medical Center treat?
They provide veterinary care for aviaries, cats, dogs, exotic animals, and pocket pets.
Which veterinary services are offered at VCA Animal Medical Center?
Services include advanced care, allergy relief, diabetes treatment, diagnostics, nutrition, disease treatment, flea and tick control, general and preventive care, vaccinations, spay and neuter, and more.
Is VCA Animal Medical Center accredited or associated with any veterinary organizations?
Yes, it is associated with the American Animal Hospital Association (AAHA).
Where is VCA Animal Medical Center located?
It is located at 1530 Jadwin Avenue, Richland, WA 99354, United States.
Does VCA Animal Medical Center follow any health and safety protocols?
Yes, they have health and safety protocols based on healthcare best practices as well as state and local guidelines and regulations.
Is there a special offer for new patients at VCA Animal Medical Center?
Yes, new patients can click a link for a Free First Exam coupon available on their website.
What nearby dining options are close to VCA Animal Medical Center?
Nearby dining includes Isla Bonita Mexican Restaurant and El Tacorriendo, both serving Mexican cuisine for a meal before or after your visit.
Are there convenient services near VCA Animal Medical Center for customers?
Yes, customers can find a 7-Eleven convenience store, Western Union money transfer services, and a Redbox rental kiosk nearby for added convenience.
What medical and wellness services are available near VCA Animal Medical Center?
Nearby health services include Physicians Immediate Care Center, Nova Health Urgent Care, and various dental offices such as Ostler and Bunker Orthodontics and Riverstone Dental.