Business Details
About
Cell Phone StoreElectronics StoreTelephone CompanyInternet Service ProviderCellular Sales
Verizon provides personalized customer service. Shop smartphones, tablets, plans, and connected devices at the Redmond location at 17258 Redmond Way. Get technical advice, a free plan analysis, or just pay your bill. We’re here to help!
Location
Hours
Reviews
3.8
346 reviews
5 stars
210
4 stars
32
3 stars
14
2 stars
15
1 star
75
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some employees received praise for their helpfulness, while others were criticized for rudeness and lack of assistance.
Staff Knowledge
Certain staff members, like Ernie and Stuart, were noted for their knowledge and ability to resolve issues effectively, while others were seen as unhelpful.
Long Wait Times
Many customers reported long wait times before receiving assistance, leading to frustration and dissatisfaction.
Store Cleanliness
The store was generally reported as clean, contributing positively to the customer experience.
Sales Pressure
Several reviews indicated a perception of aggressive sales tactics, with staff focusing on upselling rather than addressing customer needs.
- JNJulie Nelson2 days ago3.0Didn't really see this was no longer a corporate store to be able to turn in my phone that I was exchanging. Associate being trained seemed to have issues understanding procedures.
- SSSachin Shah4 days ago5.0We had an absolutely exceptional experience with Miguel at Verizon. He patiently helped us sort through all the options to find the perfect multi-line plan for our family, taking the time to explain everything clearly and make sure we understood every detail. Even after the store had officially closed, he stayed late just to make sure everything was set up and running smoothly. Thank you for making what could have been a stressful process such a positive and easy one!
- KWKristine Waitman5 days ago5.0Misha and team are fantastic! I have the dauntting task of settling my parents accounts as they both passed away in 2025 (may and nov). Misha helped me transfer a line to my account and cancel another and plan. Misha executed this with ease. He was very caring and kind. I am always very pleased with the Redmond Verizon Store. This location is always eager to help and understanding to your time. They want to make sure you are happy and on your way. I couldn't have asked for better service today. Thank you, Misha!
- AAArmo ArmoJan 4, 20265.0I had an excellent experience at the Verizon store thanks to Claudia Christensen. She helped me with everything I needed, explained my options clearly, and made the process easy. Claudia is very professional, patient, and knowledgeable. I recommend everyone go straight to Claudia if you want great service.
- SSScott ScheriffDec 31, 20255.0Miguel was an absolute rock star! I just upgraded my phone yesterday and had an issue with an authenticator app used for work. My IT department said we'd have to start the approval process all over for the app which during the holidays wouldn't have happened quickly preventing me from working. Miguel said everyone's brain works differently, he was familiar with this app and he wanted to try. He was able to resolve the issue within minutes. I so appreciate the way his brain works. Happy he was there today and able to resolve the issue. Thank you, Miguel!