Verizon

4.5
258 reviews

About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Pasco, WA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Verizon
5210 Road 68, Pasco, WA
99301, United States

Hours

Reviews

4.5
256 reviews
5 stars
199
4 stars
27
3 stars
7
2 stars
4
1 star
19

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, knowledgeable, and helpful, with specific mentions of employees like Juan, Cruz, and Ashley.

Mixed Experiences

While many reviews highlighted excellent service, some customers reported negative experiences, including feeling ignored or receiving poor assistance.

Efficiency

Several customers noted that their transactions were handled quickly and efficiently, often completing processes in under an hour.

Product Knowledge

Customers appreciated the staff's expertise in explaining products and services, helping them make informed decisions.

Follow-Up Issues

A few reviews mentioned problems with follow-up service, such as unresolved issues or lack of communication after initial visits.
  • MG
    Maribel Mendoza Garza
    Oct 11, 2025
    5.0
    Juan Chavez in the pasco location was very patient and elaborate with my transaction.
  • CB
    Clark Bailey
    Oct 5, 2025
    4.0
    Great service!
  • JJ
    Jerry Jones
    Sep 13, 2025
    5.0
    I just needed new phone plan and number, easily walked through process, the associate working there in Pasco, Jaun was friendly, knowledgeable,competent and I was able to get everything processed in under an hour. I would recommend this be number 1 spot to go.
  • MB
    Melissa Bedell
    Aug 9, 2025
    5.0
    Juan Cruz became my knight in shining armor. I was on the phone with Verizon for 7 hours this morning. Really, it was 7 hours. I went to the Pasco, WA, hoping for some help. Cruz welcomed me and asked what can I help you with today? He listened to my explanation and understood. He went avove and beyond my expectation. I will always go to the store and ask for Cruz to help me. Thank you with all my heart.
  • GB
    Gary Baumgartner
    Aug 5, 2025
    5.0
    The ladies at the road 68 verizon store were great, help me with my phone

Frequently Asked Questions About Verizon

What types of products does Victra offer at its Verizon Authorized Retailer store in Pasco, WA?

Victra offers a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection.

What brands can I find at the Victra Verizon store in Pasco?

The store carries brands such as Verizon Wireless, Samsung, Apple, Motorola, Google, and several accessories brands like Casemate, Otterbox, and Tech21.