Many customers expressed dissatisfaction with the high prices for services, feeling that they were overcharged for treatments and unnecessary procedures.
Staff Attitude
Feedback indicated a mix of experiences with staff, with some praising the kindness and compassion of the veterinary team, while others reported rude or condescending behavior from certain staff members.
Quality of Care
While some customers appreciated the thoroughness and care provided by the veterinarians, others raised concerns about the necessity of recommended treatments and the overall competence of some vets.
Customer Service
Several reviews highlighted issues with customer service, particularly at the front desk, where some felt staff were dismissive or unhelpful.
Compassionate Care
Despite the criticisms, many customers noted instances of compassionate care during difficult times, especially when dealing with end-of-life decisions for their pets.
PA
Pamz Awesum
Dec 10, 2025
1.0
I would NOT recommend this place as a first option or any option for veterinarian services. My dog was diagnosed with diabetes… he’s only 7. We got his blood curve done which was 400$, they needed another one done 2 weeks later so they put a glucose monitor on him that was 250$ , it didn’t even work on the first day, and they said sorry no refunds call the manufacturer. The manufacturer said they couldn’t help cause it’s for humans not for dogs. Had to bring him in for another 400$ visit for an another curve the following 2 weeks. And I told the vet that he was doing great on the dosage he has been givin, I’d rather not pay another 400$ in a 2 month span, if he was doing great. She looked right at me and with a condescending tone said “ unfortunately it’s expensive to have a dog with diabetes, and if it’s too much we can speak of other options” as in put my dog down🤦♀️ this whole ordeal has been so hard and they just made it worse. They wouldn’t prescribe insulin until we paid for another curve to be done. Even though he NEEDS insulin to survive. What I regret is assuming all vet places were like this. But they are not. I found one that same day they told me they wouldn’t prescribe insulin, and I’m so relieved I did🥹 they only charged me 50$ for the visit and prescribed insulin right away. This place is so greedy for money that they don’t care what happens to your animal. Don’t go here. Unless you want to literally pay an arm and a leg for everything.
MM
Mahhi Mahhi
Nov 29, 2025
1.0
I never had a great experience from VCA clinic. I try my best to give them chances but seriously whole staff super rude and they don’t even know how to treat a customer! Drs also rip off they don’t even know what’s going on to your pet all they care about is the make money as much as they can out of your pocket even they have to lie to you! Please be aware of this place if you want to save your pets life! That’s all I can say! Just be aware of them!! Today I called and ask for one simple thing and lady on phone going on in circle on and on instead of giving me the answer in simple words. Came up with $200-$300 just to write a prescription! That’s rip off because for same reason I went to the different places they only charge me $6 . So you can imagine how much they lie to you so they can make money but don’t give a damn for you or your pets life!! Zero star to them from me and they are big fraud, their business should be closed!!
JH
Joshua Heishman
Nov 11, 2025
1.0
This clinic attempted to upsell me for services that, by their own admission, would not have changed my cat’s quality of care. I should be able to trust a veterinarian’s recommendations without having to scrutinize whether I’m being overcharged.
I brought my cat in for treatment of a suspected UTI. The vet briefly outlined a treatment plan, then left the room. The technician presented me with a paper detailing a $500 care plan and asked, “So how are you feeling about this?” I was caught off guard by the price, but who am I to bargain with the vet's recommendation? I discussed the estimate with the technician while I came to terms with the cost. Only after several minutes of discussion did the technician present a second care plan that was nearly 35% cheaper! This second plan excluded several screenings that were apparently superfluous to my cat's treatment. Both plans were approved by the vet, and the technician assured me the second care plan made no compromises on care for my cat.
SG
Sushie Grimaud
Sep 4, 2025
4.0
Our vet is so great! Friendly and personable and it feels like he really cares about our pup every time I bring her in.
The only complaint about the practice itself is the way they handle lab tests. Whether they do the test themselves or receive a test done externally, the follow-up is always a call from the receptionist who only ever starts with "do you have any questions about the results?". It might be a small complaint but what I was expecting is for someone to give me a call, explain to me the results of the lab and give me options on what to do from here. There's the expectation that I not only can read and interpret the lab results but also that I know what to do with them after? It just caught me off guard and I was hoping for more guidance from a professional.
MN
Michael Newman
Dec 23, 2018
5.0
I went there for my bunny's dandruff. They took care with my bunny and we're careful to be precise with their diagnosis. They taught me how to give my bunny shots and offered to administer them for a decent price. They made a neccesary medical trip better than it has been at other vets. The staff was really kind.
Frequently Asked Questions About VCA Animal Medical Center
What are the regular operating hours for VCA Animal Medical Center?
VCA Animal Medical Center is open Monday through Friday from 7:00 AM to 6:00 PM, and Saturday from 8:00 AM to 4:00 PM. It is closed on Sundays and daily from 1:00 PM to 2:15 PM for lunch.
Where is VCA Animal Medical Center located?
The medical center is located at 1072 Cedar Avenue, Marysville, WA 98270, USA.
What types of veterinary services does VCA Animal Medical Center provide?
They offer a wide range of services including advanced care, allergy and itchy skin relief, diabetes treatment for dogs and cats, diagnostics, diet and nutrition advice, disease treatment, flea and tick control, general care, heartworm treatment, internal medicine, medications and prescriptions, parasite control, wellness exams, physical exams, preventive and primary care, puppy and kitten wellness, senior pet wellness, spay and neuter, vaccinations, and weight loss programs.
Is VCA Animal Medical Center accredited or associated with professional organizations?
Yes, it is associated with the American Animal Hospital Association (AAHA).
Does VCA Animal Medical Center have any special health and safety protocols?
Yes, each VCA hospital, including this one, follows health and safety protocols based on healthcare best practices as well as state and local guidance and regulations.
Are there any special offers for new clients at VCA Animal Medical Center?
Yes, new clients can access a free first exam coupon available through their website.
What categories and services does VCA Animal Medical Center fall under?
It is categorized as a veterinarian, veterinary hospital, veterinary clinic, emergency services provider, pet grooming, and pet boarding and kennels facility.
Which nearby places can help me find VCA Animal Medical Center easily?
Nearby well-known places include VAN DAM ABBEY CARPET and Frank Lumber. These landmarks can help guide you to 1072 Cedar Avenue, Marysville where VCA Animal Medical Center is located.
Are there any nearby wellness or beauty services around VCA Animal Medical Center?
Yes, close by are Wellness Solutions offering massage therapy, Hair by Cindy Michelle salon, Faithful Nails beauty salon, Centre Salon and Spa, and Kenzi's Beauty which could be convenient to visit before or after your pet's appointment.
What dining options are near VCA Animal Medical Center if I want to eat before or after my visit?
Near the medical center, you can find several restaurants such as Buzz Inn Marysville, a steakhouse and American restaurant, Trading Post NW Buffet & Grill for buffet dining, and Pac South cocktail bar for drinks.