Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Longview, WA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.3
606 reviews
5 stars
453
4 stars
41
3 stars
21
2 stars
10
1 star
81
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the staff for being friendly, helpful, and knowledgeable, particularly highlighting Robert, Caitlin, and Jessica.
Efficiency
Many reviews noted the quick and efficient service provided by the staff, with several customers mentioning that their issues were resolved in a timely manner.
Product Knowledge
Staff demonstrated a strong understanding of products and services, effectively answering customer questions and providing tailored recommendations.
Positive Atmosphere
The store environment was described as welcoming and pleasant, with staff creating a calm and reassuring atmosphere for customers.
Mixed Experiences
While many customers had positive interactions, some reported negative experiences, particularly with management and issues related to billing and returns.
- EHERIC Hammond1 day ago4.0Caitlin did what they couldn't do over the phone. Thanks for getting my insurance replacement working. Eric
- LHLaurie Hodges6 days ago5.0Came in because my phone locked me out Jessica and Caitlin were amazing they worked together to help me get my stuff back so I didn't lose anything. I'm so grateful for their kindness and patience thank you so much!
- TBTara BehnkeNov 16, 20255.0Thank you to mchrim cal and Jessica so much for fixing my phone
- KPKeith PfenningNov 3, 20255.0Robert was a great help setting up my updated phone. I recommend going to this store verses there tech support in India.
- AHAllison HiltonOct 30, 20255.0I spent hours (and I mean HOURS) at the Verizon store today. Not because of them, but because the universe decided to throw a tech tantrum. SIM cards? Stubborn. Systems? Glitchy. My luck? As usual, cursed. Robert is the kind of employee you want working with you. Calm, professional, patient—even when it was clear he knew exactly what needed to happen but the call center was playing “Let’s Make It Complicated.” He stayed past his shift (yes, past his shift) to make sure I was taken care of, even though I’m sure he had a family dinner or a dog waiting to be walked. That kind of dedication? Rare. And it wasn’t just Robert. The whole team was pitching in like a Verizon Avengers squad. I never once felt like a burden, even though I was basically a human paperweight in their lobby for half the day. This is why I switched to Verizon. Not just for the service, but for the people. If you’re in the area and need help, go see Robert and the crew. They’re absolute gems—even when the tech gods are not.
Frequently Asked Questions About Verizon
What products does Victra offer at its Longview, WA store?
Victra offers a full range of wireless devices including phones, tablets, wearable technology, accessories, and device protection.
What brands are available at Victra in Longview?
Brands available include Verizon Wireless, Samsung, Apple, Motorola, Google, and various accessories brands like Otterbox and PureGear.
What are the store hours for Victra in Longview?
The store is open Monday to Friday from 9:00 AM to 8:00 PM, Saturday from 9:00 AM to 7:00 PM, and Sunday from 10:00 AM to 19:00.
Does Victra offer in-store pickup for orders?
Yes, Victra offers in-store pickup services.
What forms of payment does Victra accept?
Victra accepts American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, Samsung Pay, and Visa.
Does Victra provide services in languages other than English?
Yes, Victra provides services in both English and Spanish.
Is Victra located near any popular restaurants in Longview?
Yes, Victra is near popular restaurants such as Five Guys, Little Caesars Pizza, and Starbucks, making it convenient to grab a meal before or after your visit.
What nearby places can I visit for health and wellness when visiting Victra?
Nearby health and wellness options include Elnathan Eldredge DPT, Alyssa A. Root PT, Hannah N. Johnson PT, and local dental clinics like Three Rivers Dental and Troy Family Dental.
Are there any nearby places for beauty and personal care near Victra?
Yes, you can visit nearby beauty salons and spas like Great Clips, US Nails, Marilyn's Hair Design, Anna Eggers Hair Artist, and Benefit Cosmetics BrowBar.
What nearby shopping options are available around Victra in Longview?
Nearby shopping options include Ross Dress for Less, Lane Bryant, Bed Bath & Beyond, and 420 Holiday cannabis clinic and dry cleaning services.