Verizon

4.3
608 reviews

About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Longview, WA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Verizon
1015 Ocean Beach Hwy, Longview, WA
98632, United States

Hours

Reviews

4.3
606 reviews
5 stars
453
4 stars
41
3 stars
21
2 stars
10
1 star
81

What are people saying?

AI-generated from recent customer reviews

Customer Service

Customers consistently praised the staff for being friendly, helpful, and knowledgeable, particularly highlighting Robert, Caitlin, and Jessica.

Efficiency

Many reviews noted the quick and efficient service provided by the staff, with several customers mentioning that their issues were resolved in a timely manner.

Product Knowledge

Staff demonstrated a strong understanding of products and services, effectively answering customer questions and providing tailored recommendations.

Positive Atmosphere

The store environment was described as welcoming and pleasant, with staff creating a calm and reassuring atmosphere for customers.

Mixed Experiences

While many customers had positive interactions, some reported negative experiences, particularly with management and issues related to billing and returns.
  • EH
    ERIC Hammond
    1 day ago
    4.0
    Caitlin did what they couldn't do over the phone. Thanks for getting my insurance replacement working. Eric
  • LH
    Laurie Hodges
    6 days ago
    5.0
    Came in because my phone locked me out Jessica and Caitlin were amazing they worked together to help me get my stuff back so I didn't lose anything. I'm so grateful for their kindness and patience thank you so much!
  • TB
    Tara Behnke
    Nov 16, 2025
    5.0
    Thank you to mchrim cal and Jessica so much for fixing my phone
  • KP
    Keith Pfenning
    Nov 3, 2025
    5.0
    Robert was a great help setting up my updated phone. I recommend going to this store verses there tech support in India.
  • AH
    Allison Hilton
    Oct 30, 2025
    5.0
    I spent hours (and I mean HOURS) at the Verizon store today. Not because of them, but because the universe decided to throw a tech tantrum. SIM cards? Stubborn. Systems? Glitchy. My luck? As usual, cursed. Robert is the kind of employee you want working with you. Calm, professional, patient—even when it was clear he knew exactly what needed to happen but the call center was playing “Let’s Make It Complicated.” He stayed past his shift (yes, past his shift) to make sure I was taken care of, even though I’m sure he had a family dinner or a dog waiting to be walked. That kind of dedication? Rare. And it wasn’t just Robert. The whole team was pitching in like a Verizon Avengers squad. I never once felt like a burden, even though I was basically a human paperweight in their lobby for half the day. This is why I switched to Verizon. Not just for the service, but for the people. If you’re in the area and need help, go see Robert and the crew. They’re absolute gems—even when the tech gods are not.

Frequently Asked Questions About Verizon

What products does Victra offer at its Longview, WA store?

Victra offers a full range of wireless devices including phones, tablets, wearable technology, accessories, and device protection.

What brands are available at Victra in Longview?

Brands available include Verizon Wireless, Samsung, Apple, Motorola, Google, and various accessories brands like Otterbox and PureGear.