Verizon

4.5
552 reviews

About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Lacey, WA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Verizon
4017 Pacific Ave Se, Lacey, WA
98503, United States

Hours

Reviews

4.5
551 reviews
5 stars
443
4 stars
40
3 stars
15
2 stars
8
1 star
45

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the helpfulness and knowledge of staff members like Jack, Michael, and Tyrell, highlighting their friendly and efficient service.

Sales Practices

Several reviews expressed concerns about aggressive upselling tactics and misleading information regarding costs and services.

Wait Times

Customers reported long wait times at the store, with some experiencing delays due to staff engaging in casual conversations instead of assisting customers.

Store Environment

The store was noted for being clean and well-stocked, although some customers felt the staff lacked enthusiasm.

Mixed Experiences

While many had positive interactions, some customers reported negative experiences with specific employees, leading to feelings of frustration and dissatisfaction.
  • DD
    D3v1antldr
    4 days ago
    1.0
    Very unprofessional staff. Me and wife went in to pick up an online order, upon walking in, one of the team member asked the reason for the visit which we gave then she walked away and started a conversation with the rest of her coworkers. They ended up making us wait over 45 mins. The whole team was just chit chatting or hanging out at the back of the store while there was a line of costumers waiting not just us. At one point one of the ones in the back poked his head out of the back, looked a the growing line of costumers waiting and just pulled his head back in. After one of them finally approached us, instead of being remorsefull about wasting our time, the rep decided to blamed us for not approaching someone on the team sooner. it was a bizarre and frustrating experience. awful team
  • MK
    Mary Ann Killelea
    Nov 9, 2025
    5.0
    All of the employees were so helpful and patient. They were extremely respectful to everyone that walked in the door. They took as much time as needed to get the job done and it took quite a while. I appreciate them!
  • ME
    Mike E
    Oct 16, 2025
    2.0
    You'll get your phone or questions answered . . . eventually. Don't be in a hurry if you go here. Also, be prepared to say no to a lot of extras because they tried to upsell us on everything.
  • KW
    kayla washington
    Oct 3, 2025
    5.0
    Great service, quick and easy phone exchange.
  • SE
    Shannon Eckenrode
    Sep 29, 2025
    5.0
    Curtiouscu, polite and very knowledgeable.

Frequently Asked Questions About Verizon

What products does Verizon Victra in Lacey, WA offer?

Verizon Victra offers phones, tablets, mobile broadband, wearable technology, accessories, and device protection.

What brands are available at Verizon Victra?

You can find products from Verizon Wireless, Samsung, Apple, Motorola, Google, and several accessory brands like Casemate and Otterbox.