Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Lacey, WA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.5
551 reviews
5 stars
443
4 stars
40
3 stars
15
2 stars8
1 star
45
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and knowledge of staff members like Jack, Michael, and Tyrell, highlighting their friendly and efficient service.
Sales Practices
Several reviews expressed concerns about aggressive upselling tactics and misleading information regarding costs and services.
Wait Times
Customers reported long wait times at the store, with some experiencing delays due to staff engaging in casual conversations instead of assisting customers.
Store Environment
The store was noted for being clean and well-stocked, although some customers felt the staff lacked enthusiasm.
Mixed Experiences
While many had positive interactions, some customers reported negative experiences with specific employees, leading to feelings of frustration and dissatisfaction.
- DDD3v1antldr4 days ago1.0Very unprofessional staff. Me and wife went in to pick up an online order, upon walking in, one of the team member asked the reason for the visit which we gave then she walked away and started a conversation with the rest of her coworkers. They ended up making us wait over 45 mins. The whole team was just chit chatting or hanging out at the back of the store while there was a line of costumers waiting not just us. At one point one of the ones in the back poked his head out of the back, looked a the growing line of costumers waiting and just pulled his head back in. After one of them finally approached us, instead of being remorsefull about wasting our time, the rep decided to blamed us for not approaching someone on the team sooner. it was a bizarre and frustrating experience. awful team
- MKMary Ann KilleleaNov 9, 20255.0All of the employees were so helpful and patient. They were extremely respectful to everyone that walked in the door. They took as much time as needed to get the job done and it took quite a while. I appreciate them!
- MEMike EOct 16, 20252.0You'll get your phone or questions answered . . . eventually. Don't be in a hurry if you go here. Also, be prepared to say no to a lot of extras because they tried to upsell us on everything.
- KWkayla washingtonOct 3, 20255.0Great service, quick and easy phone exchange.
- SEShannon EckenrodeSep 29, 20255.0Curtiouscu, polite and very knowledgeable.
Frequently Asked Questions About Verizon
What products does Verizon Victra in Lacey, WA offer?
Verizon Victra offers phones, tablets, mobile broadband, wearable technology, accessories, and device protection.
What brands are available at Verizon Victra?
You can find products from Verizon Wireless, Samsung, Apple, Motorola, Google, and several accessory brands like Casemate and Otterbox.
What services can I get at this Verizon Victra store?
The store offers new lines, upgrades, new devices, and accessories.
What are the operating hours for Verizon Victra in Lacey?
Open Monday to Saturday from 9 AM to 7 PM, and Sunday from 10 AM to 6 PM.
Does Verizon Victra support in-store pickup?
Yes, the store offers in-store pickup service.
Which payment options are accepted at Verizon Victra?
Accepted payments include American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, Samsung Pay, and Visa.
What languages are spoken at the Verizon Victra store in Lacey?
The store staff speaks English and Spanish.
What nearby restaurants can I visit before or after shopping at Verizon Victra?
Nearby restaurants include Jim Bob's Chuck Wagon, MOD Pizza, Chipotle Mexican Grill, Five Guys, Taqueria Uruapani, Pho Vy, and Passage To India, great options to grab a meal.
Are there any convenience stores near Verizon Victra in Lacey?
Yes, 7-Eleven and Rivera's Market Carniceria & Restaurant are convenient stores nearby where you can shop for essentials.
What automotive service centers are located near Verizon Victra?
Nearby automotive services include Tire Dogs Inc., Thurston County Transmission, Midas, Jiffy Lube, and Expert Auto Repair for maintenance and repairs.