Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Lacey, WA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.6
421 reviews
5 stars
361
4 stars
22
3 stars6
2 stars
7
1 star
25
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, knowledgeable, and helpful, with specific mentions of employees like Dyllon, Josh, and Trevor.
Mixed Experiences
While some customers had positive experiences, others reported unprofessional service and issues with account management, indicating inconsistency in service quality.
Store Environment
The store was generally described as clean and welcoming, with some customers appreciating the prompt assistance upon entering.
Training and Professionalism
Several reviews highlighted a need for better training and professionalism among staff, particularly in handling customer issues and understanding store policies.
- RWRichard WeeksDec 27, 20255.0I have been going to this Verizon store for many years and they are so knowledgeable and customer service oriented I don't even think about going anywhere else! Dillion is the manager and he has very competent folks working gir him. Highly recommended.
- MOMariapaula Fuenmayor olivieriDec 24, 20251.0My experience at this Verizon store was extremely disappointing and unprofessional. I am a brand-new Verizon customer, in the middle of a switch from Xfinity to Verizon. I purchased my phone online on Monday the 22nd, and my intention was simply to exchange my iPhone 17 because it was too small for me. On Tuesday the 23rd in the afternoon, I went to this location seeking help. Even though Verizon’s return policy clearly states that devices can be exchanged at Verizon stores, the employee immediately told me I could not return the phone — without checking my account, without accessing his tablet, and without making any attempt to see what the issue was. After claiming to “check with a manager in the back” (which I highly doubt actually happened), he returned and said I was correct, but that they would not help me because the purchase was made online and that I had to complete everything online. What made the situation worse was his attitude. He told me I would be “wasting my time” going to another store and even went as far as calling the second store ahead of time to talk about me, which is completely unprofessional. The employees were sitting together doing nothing and made it very clear that because my purchase was done online, they had no interest in helping me. As someone who worked 5 years in wireless retail, I know very well how these policies work, and this experience felt more like they didn’t want to help simply because there was no commission involved. If Verizon values customer retention, especially for customers who are literally on their first or second day with the company, this store seriously needs better training and professionalism.
- BPBranden Del PilarNov 29, 20255.0Dyllin was AWESOME! Been going to his store for the last three years and he consistently took care of our family needs for cellphones, payment and customer support!
- MDMina DNov 28, 20255.0Our family came in to trade in for new phones and Dyllon was extremely kind and helpful throughout the whole process. The other team members were also very professional and welcoming. Highly recommend this location to others.
- DRD. RauNov 7, 20255.0In my experience, updating my phone is never a quick process. I’m thankful Verizon staff are friendly professional, and try to make the process as seemless as possible.
Frequently Asked Questions About Verizon
What types of products does Victra offer at its Lacey, WA location?
Victra offers a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection.
Which wireless brands can I find at the Victra store in Lacey?
You can find brands such as Verizon Wireless, Samsung, Apple, Motorola, Google, and various accessory brands like Casemate and Otterbox.
What are the operating hours for the Victra Verizon Authorized Retailer in Lacey?
The store is open Monday through Saturday from 9:00 AM to 7:00 PM, and on Sundays from 10:00 AM to 7:00 PM.
Does Victra in Lacey support in-store pickup for orders?
Yes, Victra offers in-store pickup services for your convenience.
What payment options does the Victra store accept?
Victra accepts American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, Samsung Pay, and Visa.
Which languages are supported by the staff at Victra in Lacey?
Staff at this location speak English and Spanish to assist customers.
Is there free Wi-Fi available at the Victra store in Lacey?
Yes, the store offers free Wi-Fi for customers.
Can I recycle my old electronics at Victra in Lacey?
Yes, the store provides electronics recycling services.
What nearby places can help me plan my visit to Victra in Lacey?
Nearby places such as The Home Depot and Panera Bread offer shopping and dining options you can enjoy before or after your visit to Victra.
Are there dining options near Victra where I can have a meal or snack?
Yes, nearby eateries include Jamba Lacey Marketplace for smoothies, L&L Hawaiian Barbecue for Hawaiian cuisine, and Cold Stone Creamery for ice cream.
Where can I access financial services near the Victra store in Lacey?
Nearby financial services include Moneytree for payday loans and Wells Fargo ATM and BECU credit union for banking needs.