Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Lacey, WA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.7
328 reviews
5 stars
291
4 stars
11
3 stars2
2 stars
7
1 star
17
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, knowledgeable, and helpful, with specific mentions of employees like Michael, Alex, and Brandon for their exceptional service.
Sales Experience
Customers appreciated the non-pushy sales approach, with staff focusing on understanding customer needs and providing suitable options without upselling.
Store Management
Some reviews highlighted issues with staff shortages and long wait times, indicating a need for better management of store operations.
Promotions and Billing
Several customers expressed frustration with unclear promotions and billing issues, suggesting a lack of transparency in pricing and service fees.
- SSSatya SankeerthJan 4, 20265.0I visited the store today for some accessories. Samira helped me out with everything, she was so welcoming and kind. She answered all my questions very patiently. I really liked their service, it was very better than other stores I’ve visited so far.
- CMCarrie MoiseyDec 27, 20255.0Brandon helped us SO much! My prepaid phone was really messed up and he took hours trying to troubleshoot. We eventually ended up getting new phones and we really appreciated the fact that he did not try to up-sell us. He listened to our wants and needs and got us some great phones! We will be going to that store from now on. Good looking out Brandon!
- GLGERRY LEVYDec 22, 20255.0I really felt the staff was friendly and trying to work with me for my benefit
- KCK CDec 8, 20255.0We walked into Verizon just to ask a few questions and walked out with a new carrier, new phones and tablets, and a new personality. Kolby is that good. He was knowledgeable and made the whole switching process weirdly painless. Kolby sold us a dream we didn’t even know we wanted. If Verizon doesn’t give that man several raises, it’s a crime.
- CCCX_VortexNov 25, 20255.0I don’t normally leave reviews, but my experience with Erica absolutely deserves recognition. From the moment I walked in, she genuinely made me feel welcomed, heard, and taken care of. I’ve dealt with a lot of associates in the past at different phone carriers, but Erica was hands-down the best I’ve ever worked with. She was incredibly patient and knowledgeable, answering every question I had without making me feel rushed or pressured. She explained all my options clearly, helped me find the best deals, and made sure I fully understood everything before moving forward. It never once felt like she was trying to sell me something — it felt like she was truly looking out for me. Her professionalism, honesty, and overall attitude really stood out. She’s the type of associate who turns a stressful or confusing process into something smooth and easy. Because of her, my entire experience was not only simple but genuinely enjoyable. I can confidently say that from now on, I’m going to Erica for everything — upgrades, questions, plans, accessories, whatever I need. She’s earned my trust completely, and Verizon is lucky to have someone like her representing their brand. If you’re thinking about going to Verizon, ask for Erica. You won’t regret it.
Frequently Asked Questions About Verizon
What types of products does Verizon in Lacey offer?
Verizon offers a full range of wireless devices, including phones, tablets, wearable devices, mobile broadband, and accessories like cases and power accessories.
What are the store hours for Verizon in Lacey?
The store is open Monday to Friday from 10:00 AM to 7:00 PM, Saturdays from 10:00 AM to 6:00 PM, and Sundays from 12:00 PM to 6:00 PM.
Does Verizon Lacey offer in-store pickup services?
Yes, Verizon Lacey offers in-store pickup for orders.
What payment options are accepted at Verizon in Lacey?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, Samsung Pay, and Visa.
Which brands can I find at Verizon in Lacey?
You can find brands such as Verizon Wireless, Samsung, Apple, Motorola, Google, and various accessory brands like Otterbox and Mophie.
Does Verizon in Lacey provide device protection and upgrades?
Yes, they offer services including new lines, upgrades, new devices, and accessories, as well as device protection.
Is free Wi-Fi available at Verizon in Lacey?
Yes, Verizon Lacey provides free Wi-Fi for customers.
Are there any nearby places where I can have a meal before or after visiting Verizon Lacey?
Yes, nearby you can find New Sushi & Teriyaki for Japanese and Chinese cuisine, Domino's Pizza for pizza and wings, Starbucks for coffee, and Jimmy John's for sandwiches.
Where can I find pet supplies near Verizon in Lacey?
Bark Avenue and Mud Bay are nearby pet stores where you can find pet supplies close to Verizon Lacey.
Are there fitness or wellness centers near Verizon in Lacey?
Nearby fitness options include Thrive Lacey and Thrive Community Fitness gyms, and for wellness, Christine Dior Nails & Spa and Bare Lotus Aesthetics beauty salons are close by.