Verizon

3.8
601 reviews

About

Cell Phone StoreElectronics Store
Visit our store at Federal Way for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.

Details

  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Verizon
2125 S 320th St, Federal Way, WA
98003, United States

Hours

Reviews

3.7
457 reviews
5 stars
243
4 stars
63
3 stars
22
2 stars
23
1 star
106

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a mix of experiences with customer service, with some employees praised for their helpfulness while others were described as rude and unprofessional.

Efficiency

Several customers noted long wait times and inefficient service, particularly during busy hours, leading to frustration.

Product Knowledge

While some staff members were commended for their knowledge and assistance, others were criticized for providing incorrect information or being dismissive.

Store Management

Reviews suggest that management changes have led to improvements in service, but inconsistencies remain, with some customers experiencing poor service.

Overall Experience

Many customers expressed dissatisfaction with their experiences, citing issues with billing, product returns, and overall service quality.
  • AS
    Anastasia Stryukova
    Nov 12, 2025
    5.0
    I have been helped multiple times by an amazing lady who works there at Verizon. She is absolutely the BEST. 100000/10. The help you receive from her is genuine and she is actually trying to understand the situation. If you ever need help, go to this Verizon
  • MK
    Matthew Kahn
    Oct 25, 2025
    5.0
    Janay was very nice and polite…
  • CL
    Cletus “CJ” Lebert
    Oct 13, 2025
    1.0
    They made us send back old router on 081225. They set up packaging with UPS store. Never arrives and now being charged for it. Same MAC ID showed up locally as a wifi network. Thieves working with UPS and Verizon to harrass and steal feome and roommate.
  • LN
    Lee N
    Oct 12, 2025
    5.0
    Joe at this store helped me with a problem I’ve been having. After doing a factory reset in my on my iPhone 13, I still could not give it to my daughter. He fixed it in less than 5 minutes! Way to go Joe! Thank you
  • FM
    Falcorn McCorn
    Oct 6, 2025
    5.0
    I've been told to go to a corporate store several times. Every time I'm redirected here they help with my situation and explain everything perfectly. I also see they have new management and the team appears to be doing better because of it.

Frequently Asked Questions About Verizon

What brands of smartphones can I find at the Verizon store in Federal Way?

You can find the latest smartphones from Apple, Samsung, Motorola, Google, Kyocera, and TCL at the Verizon store in Federal Way.

What are the Verizon Federal Way store hours?

The store is open Monday to Friday from 10:00 AM to 8:00 PM, Saturday from 9:00 AM to 7:00 PM, and Sunday from 10:00 AM to 6:00 PM.