Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Federal Way for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.7
457 reviews
5 stars
243
4 stars
63
3 stars
22
2 stars
23
1 star
106
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a mix of experiences with customer service, with some employees praised for their helpfulness while others were described as rude and unprofessional.
Efficiency
Several customers noted long wait times and inefficient service, particularly during busy hours, leading to frustration.
Product Knowledge
While some staff members were commended for their knowledge and assistance, others were criticized for providing incorrect information or being dismissive.
Store Management
Reviews suggest that management changes have led to improvements in service, but inconsistencies remain, with some customers experiencing poor service.
Overall Experience
Many customers expressed dissatisfaction with their experiences, citing issues with billing, product returns, and overall service quality.
- ASAnastasia StryukovaNov 12, 20255.0I have been helped multiple times by an amazing lady who works there at Verizon. She is absolutely the BEST. 100000/10. The help you receive from her is genuine and she is actually trying to understand the situation. If you ever need help, go to this Verizon
- MKMatthew KahnOct 25, 20255.0Janay was very nice and polite…
- CLCletus “CJ” LebertOct 13, 20251.0They made us send back old router on 081225. They set up packaging with UPS store. Never arrives and now being charged for it. Same MAC ID showed up locally as a wifi network. Thieves working with UPS and Verizon to harrass and steal feome and roommate.
- LNLee NOct 12, 20255.0Joe at this store helped me with a problem I’ve been having. After doing a factory reset in my on my iPhone 13, I still could not give it to my daughter. He fixed it in less than 5 minutes! Way to go Joe! Thank you
- FMFalcorn McCornOct 6, 20255.0I've been told to go to a corporate store several times. Every time I'm redirected here they help with my situation and explain everything perfectly. I also see they have new management and the team appears to be doing better because of it.
Frequently Asked Questions About Verizon
What brands of smartphones can I find at the Verizon store in Federal Way?
You can find the latest smartphones from Apple, Samsung, Motorola, Google, Kyocera, and TCL at the Verizon store in Federal Way.
What are the Verizon Federal Way store hours?
The store is open Monday to Friday from 10:00 AM to 8:00 PM, Saturday from 9:00 AM to 7:00 PM, and Sunday from 10:00 AM to 6:00 PM.
Can I schedule an appointment to visit the Verizon store in Federal Way?
Yes, you can schedule an in-store appointment online or through the My Verizon app for added convenience.
Does the Verizon store offer online ordering and pickup?
Yes, you can order online and choose options like in-store pickup, free 2-day shipping, express lockers, or same-day delivery where available.
What types of services does Verizon Federal Way offer?
They offer mobile plans, wireless internet plans, voice plans, and products such as business cell phones, mobile hotspots, tablets, and laptops.
What payment methods does Verizon Federal Way accept?
They accept checks, debit cards, and mobile NFC payments, and do not require cash only transactions.
Are there popular places to eat near Verizon Federal Way?
Yes, you can visit nearby restaurants like Denny's, Panera Bread, MOD Pizza, Xiao Xiao Chinese Restaurant, and Azteca Mexican Restaurant before or after your visit.
Which shopping centers are close to the Verizon store in Federal Way?
Federal Way-seatac Mall and Target Federal Way are nearby shopping centers where you can shop conveniently alongside your Verizon visit.
Are there nearby coffee options for Verizon customers?
Yes, Starbucks locations are nearby, offering a great place to relax or grab a coffee before or after your visit to Verizon.
Where can I find fitness or wellness options near Verizon Federal Way?
Nearby options include True Edge Fitness gym and Thrive Chiropractic and Wellness Center for health and wellness services.