Verizon

4.6
199 reviews

About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Enumclaw, WA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Verizon
1009 Monroe Ave., Enumclaw, WA
98022, United States

Hours

Reviews

4.6
198 reviews
5 stars
166
4 stars
12
3 stars
4
2 stars
2
1 star
14

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, knowledgeable, and helpful, with specific mentions of employees like Bryan, Nathaniel, and Dominique.

Sales Practices

Several reviews expressed concerns about aggressive sales tactics and misleading information regarding plans and promotions, leading to dissatisfaction.

Store Experience

While many customers had positive experiences, some reported long wait times and inadequate staffing during busy periods.

Technical Support

Customers appreciated the assistance with technical issues, although there were instances of unresolved problems and dissatisfaction with service.

Mixed Reviews

Overall, experiences varied widely, with some customers expressing high satisfaction while others reported negative interactions.
  • ED
    Ed Dorschel
    Nov 14, 2025
    5.0
    Joann Joann is a stellar tech star. She really helped me immensely. Give her a raise(she didn't tell me to say that)
  • DD
    Dude
    Nov 1, 2025
    1.0
    Nice store, but will not help you if you have a Verizon prepaid account for over 5 years they will only try and sell you a new account. With anything else "you have to go to a corporate store". So unless you are going there to sign up for a new account go to different store.
  • MS
    Molly Shannon
    Sep 25, 2025
    5.0
    Izayah and Lauren changed my mind about leaving Verizon! They are an asset to the corporation.
  • NL
    Neil Lasher
    Sep 9, 2025
    5.0
    Bryan, was wonderful fixing a HUGE mess that customer care “fixed” last night. He met a very unhappy customer with a smile and a can do attitude. He was very helpful, engaging, attentive, and reassuring during this extremely long process. I have spent 3 hours at this store and even though I am pissed he kept a level head and fixed all the things he could. I will come back only if Bryan is working.
  • TL
    Top Tier moving services llc
    Sep 9, 2025
    5.0
    Bryan was a huge help and very knowledgeable! Answered all my questions that I asked and went above and beyond! Great customer service, and very fast and efficient with upgrading my broken phone. Will definitely recommend him to everyone I know!

Frequently Asked Questions About Verizon

What products and services does Victra offer at the Enumclaw location?

Victra in Enumclaw offers a full range of wireless devices including smartphones, tablets, mobile broadband, wearable technology, and accessories. They also provide new lines, upgrades, new devices, and accessories services.

What are the store hours for Victra at 1009 Monroe Ave., Enumclaw?

Victra is open Monday to Friday from 9:00 AM to 7:00 PM, Saturday from 9:00 AM to 6:00 PM, and Sunday from 11:00 AM to 5:00 PM.