Business Details
About
Cell Phone Store
TCC Ellensburg, a Verizon authorized retailer, is your one stop shop for all of your phone and wireless service needs. We offer the latest devices with Verizon network coverage, including 5G service, for both consumers and businesses. Come to TCC for smartphones, tablets, Verizon home internet, award-winning customer service, and more. Plus, proceeds from every purchase go directly toward doing good in your local community. Visit us at 109 South Water St.
Details
- DebitAvailable
- Accepts checksAvailable
Location
Hours
Reviews
4.7
712 reviews
5 stars
627
4 stars
25
3 stars
12
2 stars9
1 star
39
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised Jonathan and other staff for their helpfulness, knowledge, and professionalism.
Mixed Experiences
While some customers had positive interactions, others reported negative experiences, particularly regarding billing issues and unhelpful staff.
Staff Recognition
Jonathan received numerous commendations for his exceptional service, with many customers recommending him specifically.
Store Issues
Several reviews highlighted frustrations with the store's status as an authorized retailer rather than a direct Verizon store, leading to complications with service and support.
Problem Resolution
Customers appreciated staff efforts to resolve issues, with many noting that employees like Jonathan and Uriah went above and beyond to assist.
- JRJosh Rivera4 days ago5.0LD was amazing at getting me a new phone after dropping and destroying my old one. He was super nice and helped me throughout the entire process, I wouldn't recommend anybody else. Love my new iPhone 16!
- DRDaniela RamirezNov 13, 20255.0I can't say enough good things about Ray at Verizon. He turned what I expected to be a long, confusing visit into something quick, easy, and even enjoyable. He was patient, honest, and extremely helpful from start to finish. Ray didn't just try to sell me something he made sure I got exactly what fit my needs and my budget. Employees like him are the reason I'll keep coming back. Thank you, Ray
- ATAnavella TorresNov 13, 20255.0I had an incredible experience working with Ray at Verizon. From the moment I walked in, he was friendly, patient, and genuinely focused on helping me find the best options for my needs. He explained everything clearly, answered all my questions, and never made me feel rushed or pressured. Ray went above and beyond to make sure I left completely satisfied. you're going to Verizon, ask for Ray you won't regret it!
- MBMarie BaezNov 10, 20255.0Called the store to ask about offers for switching carriers. LD was super helpful, answered all my questions, and even invited me in to go over my options. He actually listened instead of pushing a sale. Thinking about adding more lines now. Highly recommend!
- LKLeanna KargNov 4, 20255.0Johnathan was upfront, that we arrived as his only coworker (at noon) had just left for lunch and that he would be with his current customer for quite a while. In addition to getting us household Wi-Fi, he got me a better discount plan. He assisted me through the IDme app & there was never any pressure to buy anything, though he did go over how little it would cost us to do so. Friendly, efficient, knowledgeable, & professional…
Frequently Asked Questions About Verizon
What products and services does Verizon at 109 South Water St offer?
Verizon offers smartphones, tablets, wireless devices, Verizon home internet, mobile accessories, and various Verizon Wireless plans including prepaid and no contract options. They also provide device activation, financing, upgrades, and Bill Payments.
Where is the Verizon store located and what are its hours?
The Verizon authorized retailer is located at 109 South Water St, Ellensburg, WA 98926. The store is open Monday through Saturday from 9 AM to 8 PM and Sunday from 10 AM to 5 PM.
Does this Verizon store offer in-store or curbside pickup for orders?
Yes, this Verizon store offers both in-store pickup and curbside pickup services for customer convenience.
Can I pay my Verizon bill in-store at this location?
Yes, you can pay your Verizon bill in-store and this location accepts debit cards and checks as payment methods.
Which phone brands are available at the Verizon authorized retailer in Ellensburg?
The store carries a variety of phone brands including Apple, Samsung, Motorola, LG, HTC, and Google devices.
Is there an appointment system to visit the Verizon store?
Yes, customers can schedule appointments online at https://www.tccrocks.com/appointments/ for a more personalized shopping experience.
Does the Verizon store provide protection plans for mobile devices?
Yes, the Verizon store offers Total Mobile Protection and Verizon Protect plans to keep your devices safe and covered.
What nearby places can I visit before or after shopping at Verizon on South Water St?
Nearby you can find Mr. Teriyaki for Asian cuisine, The Early Bird for breakfast and brunch, and Monk'sbookbinding, a bookstore and comic shop for some light reading or gifts.
Are there any coffee shops close to the Verizon store in Ellensburg?
Yes, Starbucks and D & M Coffee Drive Thru are nearby where you can enjoy coffee or a quick snack before or after your visit to Verizon.
Is there a bank or financial services near the Verizon retailer that I can use?
Chase Bank and Ria Money Transfer are close by, providing banking, ATM, and money transfer services convenient for errands alongside your Verizon visit.