Verizon

Reviews

• VK

  Veronica Kim

  1 day ago
  5.0
  Provided complihensive care/services!
• NB

  Nectaly Benavides

  5 days ago
  1.0
  The worst Verizon store ever. They offer lies, lure you with fake promotions, and in the end, I have a debt of $640 because of Cristian and Joseph. The positive reviews for this site are from their own family.
• TU

  TINA UM

  Nov 13, 2025
  1.0
  THIS LOCATION IS A “RETAILER,” NOT A CORPORATE STORE — DO NOT GO HERE! I want to warn people about the ridiculous experience I had yesterday. My good friend, who is 69 years old and has limited English skills, went into this store in September. A person named Christian added two extra phone lines without her consent. She didn’t even know she had four phone lines until she received her bank statement, since that’s the only way she tracks payments each month. Christian never gave her a proper printed invoice or receipt for the new phone purchase in September. My friend also never signed anything for it. Instead, Christian handed her a handwritten note full of scribbles, showing extra features he added without properly explaining them. On that note, he circled what he said her monthly bill would be — $112 + tax. My friend left the store with a new phone, believing that $112 + tax was her total monthly payment. Since then, she paid $316.36 in September and $389.14 in October. When she realized something was wrong, she called me for help. I called Verizon customer service at 8 a.m. yesterday and spent over an hour with a very helpful representative. She confirmed that Christian had added two new lines. He never offered my friend the option to pay off her old phone. Instead, he created two additional lines — one for the new phone and another for her existing phone — as well as added unnecessary services like Google AI, which my friend would never need. Even the Verizon representative couldn’t figure out where Christian’s quoted $112 + tax came from. She helped me disconnect the two extra lines and refunded the activation fees, but that only resulted in a $220 statement credit. She advised me to return to the store where my friend bought the phone to request any additional refunds. When we arrived right at 10 a.m., Christian R. was there. He said he was busy but would be with us shortly. When I began asking about the two extra phone lines, the missing invoice, and mentioned that I had spoken to Verizon customer service, he immediately became defensive. He told me my friend had come back “too late” since the lines were already disconnected, and that because they are only a retailer, they could not issue refunds or make adjustments. First off, why would my friend need to come back to them at all if Christian had done his job correctly in the first place? Then he told us to go to a corporate Verizon store a few miles away. I explained that Verizon’s own customer service representative had directed me to this location. When I asked to speak with his manager, Christian became even more defensive and said, “I don’t give out my manager’s information. He manages two stores and is too busy.” He then had the audacity to threaten to call the police on me if I didn’t leave the store. While I was on hold with Verizon customer service, I overheard Christian in the back talking to what sounded like his manager, falsely claiming that I was yelling and being aggressive. Then, unbelievably, I heard him actually call 911 — as an angry customer. For the record, I was only stating the facts. A police officer soon arrived. The officer was kind and professional, asking me to continue my call with Verizon outside. He stayed with me and my friend for nearly an hour while I finished speaking with customer service. This situation should never have escalated this far. All Christian needed to do was take responsibility, provide his manager’s contact information, and the issue could have been resolved quickly. Thankfully, the Verizon customer service representatives were incredibly helpful both times, and my friend ultimately received every penny back. Her Verizon account is now back to normal. Customers should NOT shop here, as what Christian himself said, GO TO THE CORPORATE STORE. And do NOT reply to my review.
• JM

  Jake Miller

  Oct 3, 2025
  1.0
  I opened the door and was told I can help or talk with you without an appointment. I understand they are short staffed, but the reason I came in was because the customer service support line put me on hold for so long I had to drive to a store only to be told once again, "we can't help". Verizon's customer service continues to dissappoint and underwhelm.
• MM

  Martin

  Aug 24, 2025
  5.0
  Today I went in for two lines and Internet service and was helped by Christian. He was amazing and very kind. He helped me a lot and gave me what I needed. Thank you!

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