Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Burien, WA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.4
392 reviews
5 stars
318
4 stars
15
3 stars
10
2 stars
7
1 star
42
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while many customers praised staff for being helpful, knowledgeable, and friendly, others reported rude behavior and poor service experiences.
Staff Knowledge
Several reviews highlighted the staff's knowledge and ability to assist with phone and plan selections, particularly praising individuals like Edgar and Leslie.
Store Experience
Customers appreciated the store's atmosphere and the ease of the purchasing process, although some expressed frustration with long wait times and appointment issues.
Product Assistance
Many customers received effective help with phone upgrades and troubleshooting, but there were also complaints about staff not being able to assist with specific issues.
- DBDonna batterDec 22, 20255.0Alexander was knowledgeable, very professional and offered many helpful suggestions and perks! I would highly recommend him to anyone seeking help with purchasing new phones and bundling other services! He is an excellent sales and service professional. Thank you
- RRRayDec 19, 20255.0Jam was great and helped me through this holiday season. Very easy process and the deals are a must get if you want to save money and get the best quality products!
- SWSkye WilsonDec 7, 20255.0Edgar was very helpful and got me set up with a new iPhone 17 Pro and an internet plan. He also applied the liquid screen protector on my new phone and was very informative. The other representative there (did not get his name) was also friendly and helped me pick out a case.
- SPSamuel PauloDec 7, 20251.0Terrible service at the store. The employee Edgar was very rude to me and my family, acting like he didn’t care about helping us. It was the worst service I’ve ever had.
- BCBrianna CastillaDec 6, 20255.0I visited this store to get a new phone and switch phone plans. I was given the best customer service! The manager, Jam, was very informative on the latest offers that they had and walked me through every single detail for the best possible plan (plus add ons) I could get. I walked away from here feeling very positive and happy about my purchase. Jam was very upfront about what he was selling me, he tried his best to find any discounts for military, and he was very easy to talk to. He definitely cares for his customers which made me feel positive about visiting this location. Thank you for being so honest! (And patient!) Edgar is very patient as well which is awesome! AND the music is a vibe. So glad they have a Burien location that is easily walkable from my apartment. Thank you!
Frequently Asked Questions About Verizon
What type of wireless devices can I find at Verizon in Burien?
Verizon offers a full range of wireless devices including phones, tablets, smartwatches, accessories, and more.
What are the store hours for Verizon in Burien?
The Verizon store in Burien is open Monday to Friday from 9 AM to 7 PM, and on Saturday and Sunday from 10 AM to 7 PM.
What brands are available at the Verizon Burien location?
You can find brands like Verizon Wireless, Samsung, Apple, Motorola, Google, and several accessory brands such as Otterbox and PureGear.
Does Verizon Burien offer in-store pickup services?
Yes, Verizon Burien provides in-store pickup for orders.
What payment options are accepted at Verizon Burien?
Verizon Burien accepts American Express, Discover, Mastercard, Visa, Apple Pay, Samsung Pay, Android Pay, cash, and credit/debit cards.
Does Verizon Burien have free Wi-Fi available for customers?
Yes, free Wi-Fi is available at the Verizon Burien store for customers.
Can I recycle my old electronics at Verizon Burien?
Yes, Verizon Burien offers electronics recycling services to help you dispose of old devices responsibly.
Are there any fitness centers near Verizon Burien?
Yes, Freedom Fitness Gym and Seattle Gymnastics Academy - Burien are nearby, which you might visit before or after shopping at Verizon.
What dining options are available near Verizon Burien?
Nearby dining options include Jersey Mike's Subs, Papa Murphy's Take 'N' Bake Pizza, and Sunny Teriyaki Asian Restaurant for a variety of quick and tasty meals.
Are there any places to relax or pamper myself close to Verizon Burien?
Yes, nearby you can find LH Foot Massage, Lotus Hair Salon, and Top Coat Nails Salon for spa and beauty services.