Verizon

4.4
393 reviews

About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Burien, WA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Verizon
15830 1st Ave S, Burien, WA
98148, United States

Hours

Reviews

4.4
392 reviews
5 stars
318
4 stars
15
3 stars
10
2 stars
7
1 star
42

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while many customers praised staff for being helpful, knowledgeable, and friendly, others reported rude behavior and poor service experiences.

Staff Knowledge

Several reviews highlighted the staff's knowledge and ability to assist with phone and plan selections, particularly praising individuals like Edgar and Leslie.

Store Experience

Customers appreciated the store's atmosphere and the ease of the purchasing process, although some expressed frustration with long wait times and appointment issues.

Product Assistance

Many customers received effective help with phone upgrades and troubleshooting, but there were also complaints about staff not being able to assist with specific issues.
  • DB
    Donna batter
    Dec 22, 2025
    5.0
    Alexander was knowledgeable, very professional and offered many helpful suggestions and perks! I would highly recommend him to anyone seeking help with purchasing new phones and bundling other services! He is an excellent sales and service professional. Thank you
  • RR
    Ray
    Dec 19, 2025
    5.0
    Jam was great and helped me through this holiday season. Very easy process and the deals are a must get if you want to save money and get the best quality products!
  • SW
    Skye Wilson
    Dec 7, 2025
    5.0
    Edgar was very helpful and got me set up with a new iPhone 17 Pro and an internet plan. He also applied the liquid screen protector on my new phone and was very informative. The other representative there (did not get his name) was also friendly and helped me pick out a case.
  • SP
    Samuel Paulo
    Dec 7, 2025
    1.0
    Terrible service at the store. The employee Edgar was very rude to me and my family, acting like he didn’t care about helping us. It was the worst service I’ve ever had.
  • BC
    Brianna Castilla
    Dec 6, 2025
    5.0
    I visited this store to get a new phone and switch phone plans. I was given the best customer service! The manager, Jam, was very informative on the latest offers that they had and walked me through every single detail for the best possible plan (plus add ons) I could get. I walked away from here feeling very positive and happy about my purchase. Jam was very upfront about what he was selling me, he tried his best to find any discounts for military, and he was very easy to talk to. He definitely cares for his customers which made me feel positive about visiting this location. Thank you for being so honest! (And patient!) Edgar is very patient as well which is awesome! AND the music is a vibe. So glad they have a Burien location that is easily walkable from my apartment. Thank you!

Frequently Asked Questions About Verizon

What type of wireless devices can I find at Verizon in Burien?

Verizon offers a full range of wireless devices including phones, tablets, smartwatches, accessories, and more.

What are the store hours for Verizon in Burien?

The Verizon store in Burien is open Monday to Friday from 9 AM to 7 PM, and on Saturday and Sunday from 10 AM to 7 PM.