Verizon

4.4
385 reviews
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Business Details

15830 1st Ave S, Burien, WA
98148, United States
(206) 988-0300
https://www.victra.com
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About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Burien, WA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Verizon
15830 1st Ave S, Burien, WA
98148, United States

Hours

Reviews

4.4
384 reviews
5 stars
312
4 stars
14
3 stars
10
2 stars
7
1 star
41

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some praised staff for being helpful and knowledgeable, while others reported poor experiences and long wait times.

Staff Performance

Edgar, Leslie, and Chris received multiple commendations for their professionalism, patience, and ability to resolve issues.

Appointment Issues

Customers expressed frustration with appointment management, citing long waits and lack of assistance despite having scheduled times.

Product Knowledge

Several reviews highlighted staff's knowledge about products and services, contributing to positive experiences.

Store Environment

Some customers noted a busy atmosphere, which sometimes led to delays in service.
  • RB
    Robert Baynes
    2 days ago
    5.0
    Jamaree was very helpful and patient with many of my questions about my new phone. He also suggested ways to save even more money on my monthly bill.
  • SP
    steven parsons
    Nov 7, 2025
    5.0
    Jamaree is fantastic to work with and provided great knowledge and assistance !
  • BJ
    Buck Jenkins
    Nov 7, 2025
    5.0
    The manager jam literally lives up to his name and got me out that jam and worked with me and made everything smooth like butter
  • EJ
    Elke Johnson
    Oct 1, 2025
    1.0
    Pretty sure that my account PIN is supposed to be a secret. Edgar knows mine now since I blurted it out without thinking when he asked me for it. He later had me type the PIN into his tablet, I think he realized his mistake? He took a personal call before our interaction was complete, a walkie-talkie kind of device that was on speaker so I got to hear the whole dinner debate. Do yourself a favor and go to a different location, if you can. This man will ruin your day, I'm taking the time to leave this review because this is the second time he's ruined one of mine. UGH.
  • MC
    macks crofton
    Sep 24, 2025
    5.0
    Great experience! Workers helped me with everything I needed and more!
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Frequently Asked Questions About Verizon

What type of wireless devices can I find at Verizon in Burien?

Verizon offers a full range of wireless devices including phones, tablets, smartwatches, accessories, and more.

What are the store hours for Verizon in Burien?

The Verizon store in Burien is open Monday to Friday from 9 AM to 7 PM, and on Saturday and Sunday from 10 AM to 7 PM.