Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Bellevue, WA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.2
381 reviews
5 stars
290
4 stars
13
3 stars4
2 stars
7
1 star
67
What are people saying?
AI-generated from recent customer reviews
Staff Performance
Several customers praised specific staff members for their exceptional service, particularly King, Moka, and Luis, highlighting their professionalism and helpfulness.
Customer Service Issues
Multiple reviews indicated significant problems with customer service, including long wait times, understaffing, and unhelpful staff, leading to frustration among customers.
Store Management
Customers expressed dissatisfaction with the management and operational efficiency of the store, citing issues like poor communication and lack of assistance.
Mixed Experiences
While some customers had positive experiences, others reported negative interactions, suggesting inconsistency in service quality.
- BBBJ BAHK3 days ago5.0Brandon took time to help is to get best deal and equipments. His expertise, experience, kindness and patience were exceptional and way beyond industry standard. Thanks so much, Brandon.
- LGL GDec 31, 20254.0My CSR was very helpful and friendly. The prices are a little steep, but the service was excellent. My wish is that Verizon would honor business accounts at all stores when purchases are made.
- MSMichele StormsDec 29, 20255.0Brandon assisted me in the most seamless and smooth phone buying experience i ever had. He was knowledgeable, polite, and so helpful!
- TBTherese BlalockDec 7, 20252.0I went to this location to upgrade. Poorly staffed. The staff member took calls and helped other customers multiple times while supposedly helping me. I have zero confidence in this store's transparency or expertise. Other customers complained while I was there. Hugely disappointing.
- MSMonty SaasenDec 6, 20255.0King is very professional. King has a lot of knowledge about the products she provided us and offered us options for products that had more than one choice. My Fiancée was really happy to discover they have bling camera protection rings. Exemplary service you don’t see at most places.
Frequently Asked Questions About Verizon
What products does Verizon at Victra in Bellevue offer?
The store offers a full range of wireless devices including smartphones, tablets, mobile broadband, wearable technology, accessories, and device protection.
What are the operating hours for this Verizon store in Bellevue?
The store is open Monday through Saturday from 10:00 AM to 7:00 PM, and Sunday from 12:00 PM to 5:00 PM.
Which brands can I find at the Verizon Victra store in Bellevue?
You can find major brands like Verizon Wireless, Samsung, Apple, Motorola, Google, and various accessory brands such as Otterbox and PureGear.
Does the Bellevue Verizon store offer in-store pickup services?
Yes, the store provides in-store pickup for orders.
What payment options are accepted at Victra Verizon in Bellevue?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, Samsung Pay, and Visa.
Is there free Wi-Fi available at the Verizon store in Bellevue?
Yes, the store offers free Wi-Fi to its customers.
What nearby places can I visit after shopping at the Verizon store in Factoria Square Mall?
Nearby you can visit Gophers Gourmet Waffles for a delicious cafe experience, Greek Express for Mediterranean cuisine, or Monster Mini Golf Bellevue for some amusement and fun.
Are there any coffee shops near the Verizon store at Factoria Square Mall?
Yes, Starbucks and Hollywood Coffee Co. are nearby and great spots to grab coffee before or after your visit.
Can I get a haircut or grooming done near the Victra Verizon store in Bellevue?
Yes, Standing On The Top Barbershop and MasterCuts are close by and offer haircuts and grooming services.
How can I contact the Verizon Victra store in Bellevue for inquiries?
You can call them at +1 425-643-3727 or email Info@victra.com.