Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Bellevue for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.2
279 reviews
5 stars
124
4 stars
25
3 stars
18
2 stars
13
1 star
99
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback is mixed, with some praising individual employees for their helpfulness, while others report rude and unprofessional behavior from staff.
Wait Times
Many customers experienced excessive wait times, often feeling overlooked or ignored during their visits.
Sales Practices
Several reviews mention deceptive sales tactics, including unauthorized charges and misleading information about promotions.
Employee Knowledge
Customers expressed frustration with staff's lack of knowledge regarding products and services, leading to unresolved issues.
Store Management
Management received criticism for poor customer service and handling of complaints, with some employees being described as indifferent or rude.
- CSC SNov 6, 20251.0This is the worst store I have ever been into…..been in sales a long time and I was awe struck how bad it was. Barely acknowledged me, no consideration for my time, no engagement, very secretive and rude. Go anywhere else but here. Manager and team need replaced.-10 stars
- ERElton RivasOct 25, 20255.0Normally don't leave public reviews... today's experience warranted a great one. Stopped in to upgrade a line. All 3 employees were super friendly, helpful, and courteous when I walked in. Shared that I needed a bit and they didn't bug me at all until I was ready to get into the details. The manager on duty at the time ended up helping me. Super friendly, courteous, quick, detailed, and great to work with. Found the right information for my line/account quickly and helped get my new phone underway fast. Here's the kicker... in the middle of helping me, there was another customer that was extremely rude to all their employees. The manager had to step away for a bit to take care of the situation - and I say that they did, with grace amidst being yelled and and belittled by this other customer. After that, they came back over, apologized for the delay, helped wrap things up and get me out the door... but, there was more... the woman came back in complaining, and being vulgar. Again, the manager on site handled it calmly, apologized to me for the delay/and issues and wrapped up my transaction. Here's the thing - amidst an extremely rude customer (who was unhappy because of something that was a Verizon policy, clearly stated), the whole team at the store today were great. Cheers to them. Hope the rest of their day goes better! :)
- SIShihao Wu (Ian)Oct 22, 20251.0This was the worst customer service I have ever received from Verizon, and it ended with an unauthorized service being added to my account. I visited the Bellevue Square store for help activating my eSIM, as my old phone was erased and I couldn't receive verification texts. I arrived at 5 PM. Despite having four salespeople in the store, most of whom were chatting amongst themselves, I was forced to wait an hour for what turned out to be a 10-minute fix. The check-in kiosk was useless, as it required a working phone number to send updates—the very reason I was there for help. The story should have ended there, but one week later, I received an email that I had "successfully enrolled" in Verizon Mobile Protect for $19/month. I called Verizon immediately, and they confirmed I was signed up for it. The authorization date was October 15th, 2025—the exact day I visited this store. The salesperson who "helped" me not only provided slow service but also deceptively signed me up for a paid service without my knowledge or consent. This is fraudulent. If you must use this location, I strongly urge you to monitor your account afterward.
- BJBobby JagtianiOct 16, 20255.0We came in today to try and upgrade our device and even though we weren’t eligible, the manager Clayton was able to find us a deal. Guy and Clayton, were very helpful they explained all of our options and even though we weren’t eligible yet they got us a great deal. Awesome service
- MBMarsha BryanOct 14, 20255.0Good breakfast cereal selection.
Frequently Asked Questions About Verizon
What brands of smartphones can I find at the Verizon store in Bellevue?
The Verizon store in Bellevue offers the latest 5G smartphones including Apple iPhone 15, Google Pixel 8, Samsung Galaxy S23, and more from brands like Motorola, Kyocera, and TCL.
What are the store hours for the Verizon Bellevue location?
The Verizon store in Bellevue is open Monday through Saturday from 10:00 AM to 9:00 PM, and on Sunday from 11:00 AM to 7:00 PM.
What services does the Verizon Bellevue store provide?
The store offers mobile plans, wireless internet plans, voice plans, and business devices such as cell phones, tablets, laptops, and mobile hotspots.
Can I schedule an appointment or order online from the Verizon Bellevue store?
Yes, customers can schedule in-store appointments or order online with options for in-store pickup, free 2-day shipping, express lockers, or same-day delivery where available.
What payment methods are accepted at the Verizon Bellevue store?
The store accepts payment via check, debit cards, and mobile NFC payments, and does not require cash only.
Where is the Verizon store located in Bellevue?
It is located at 2077 Bellevue Square, Bellevue, WA 98004, inside the Bellevue Square Mall.
How can I use nearby places to enhance my visit to Verizon in Bellevue?
You can visit nearby places like Eddie Bauer for outdoor gear, Freshii for quick healthy meals, or Ben Bridge Jeweler for fashion accessories before or after shopping at Verizon.
What nearby restaurants are available around the Verizon Bellevue store?
Nearby dining options include Freshii for salads, Rice n Roll for sushi, Me Crepe for Chinese food, Lady M Cake Boutique for desserts, and Seattle's Best Coffee for coffee and snacks.
Are there any nearby shops for clothing and fashion close to Verizon in Bellevue?
Yes, stores like UNTUCKit, Armani Exchange, Canada Goose, and Anthropologie are nearby, offering men's and women's clothing and fashion accessories to complement your visit.
Is there a reliable public transportation or landmark near Verizon in Bellevue to help customers find the store?
Verizon is located within Bellevue Square Mall, a well-known shopping destination in Bellevue, making it easy to find. Customers can use this landmark or nearby stores like Jamba Bellevue Square and The Body Shop as reference points during their visit.