Verizon

4.2
425 reviews
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Business Details

1102 Outlet Collection Way Sw, Auburn, WA
98001, United States
(253) 288-8081
https://www.victra.com
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About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Auburn, WA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Verizon
1102 Outlet Collection Way Sw, Auburn, WA
98001, United States

Hours

Reviews

4.2
418 reviews
5 stars
314
4 stars
21
3 stars
11
2 stars
9
1 star
63

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff, particularly Brandon, Christina, and Jacob, for their helpfulness, professionalism, and ability to resolve issues efficiently.

Mixed Experiences

While many reviews highlighted positive interactions, some customers reported negative experiences, including poor service, lack of follow-through, and issues with billing.

Product Knowledge

Several customers noted that staff members demonstrated strong product knowledge and were able to assist with plan adjustments and technical issues.

Store Environment

The store atmosphere was generally described as friendly and welcoming, although some customers experienced long wait times and chaotic service.
  • NV
    Nature From a brothers view
    2 days ago
    5.0
    Christina the manager was amazing go see her if you have a problem with your service
  • AP
    Amber Patten
    Dec 23, 2025
    5.0
    I Was hesitant to go to a privately owned Verizon store but there was not a question we had that KJ didn’t efficiently answer. We had so many questions and he was able to save us quite a bit of money in a short amount of time. Everyone in the store was kind and had fun with each other. We will definitely come here again.
  • CM
    Cheyenne Maestas
    Dec 18, 2025
    5.0
    Christina and Brandon are incredible!! They are kind, understanding, and professional. They both ensured my expierence was great and I was taken care of.
  • AS
    Andre Singleton
    Dec 9, 2025
    5.0
    I would like to thank the manager, Christina for her outstanding customer service. I had an issue and she handled it with the utmost professionalism. I would also like to mention the salesperson, Joann, who was outstanding as well.
  • DG
    Diane Griffitts
    Dec 6, 2025
    5.0
    The help that Brandon shared was amazing. He answered every question. In fact, when I came in I was only looking and ended up with a new phone with all the bells and whistles! Huge thanks to a very nice young man. Will go back to HIM first help any time
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Frequently Asked Questions About Verizon

What types of products does Victra in Auburn offer?

Victra offers a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and device protection.

What brands can I find at the Victra Verizon Authorized Retailer in Auburn?

You can find brands like Verizon Wireless, Samsung, Apple, Motorola, Google, and several accessory brands such as Otterbox and Incipio.