Verizon

Reviews

• AT

  Alyssa Thompson

  Nov 10, 2025
  5.0
  I don’t usually leave reviews, but my experience with Brandon at the Auburn Verizon store was worth mentioning. From the moment I walked in, he treated me like more than just another sale he listened, asked the right questions, and made sure I actually understood my options. He noticed that I was paying for things I didn’t need and helped adjust my plan to better fit my situation. He even set everything up before I left and double checked that everything worked properly. You can tell he genuinely takes pride in his work and cares about the people he helps. In a world where good customer service feels rare, Brandon reminded me what it should look like.
• VV

  Vicki Vanpevenage

  Nov 10, 2025
  5.0
  I don’t usually do reviews but had a wonderful experience with Brandon. I’ve been in Verizon stores before and received service but he made it feel so much more personal. He has had a way of making me understand but not feel like I was dumb. I appreciated the wonderful service and will always come to this particular store. Thank you Brandon!!
• MS

  Michele Sisk

  Nov 6, 2025
  4.0
  Had to swap out my phone a couple weeks ago, and JoAnn was very friendly and helpful. Due to a misunderstanding, it took all day to get all the info. transferred from old phone to new, but it got done. My frustration is that as a 17 year Verizon customer, the best deal I could get was a "Welcome" deal. Wow Verizon, way to make your long time customers feel valued by giving us exactly what you'd give anyone. Definitely will be looking at other carriers as I'm also now eligible for senior rates with other carriers that Verizon doesn't offer. Stop being so cute with all the promotions that don't really offer savings/perks. It's giving used car sales tactics.
• AL

  A Crazy Life

  Oct 31, 2025
  3.0
  Verizon store outlet area of Auburn WA_ Thinking on how to rate this Verizon store has been hard. How much of the HEADACHE with getting new phones Is caused by the store/ employee(s) and how much is just part of the " annoyance" of upgrading your phones. I wish i could remember the name of the young man that waited on us and helped us out. HE himself for the most part a fine job, he found our phones in the back that we wanted and then took the time to get them all started/set . NOW, the part that gets hazy. time was needed for our phones to transfer all over; our helper told us we could go for a walk, etc. We had some time to kill; and the phone transfer neededTIME. There was an insistance for us to GO. so we left all our phones and went next door to eat a bite and have a drink at the Starbucks. We came back neer 45_50 minutes later. My phone had completed its syncing. wifes new phone was stumbling stilll at 70%.. our advisor told us if it disconnects its process on our way out how to restart the process. So we got into my car and my wife connected to the Starbucks WiFi. we waited and waited and WAITED. For her phone to get DONE.. it aired out a few times so she had to keep restarting the process. And its percentage did t seem to get better much over time. PLUS LIKE 3 OUT of 4 of our phones. (Two older& 2 new) were severely depleted in battery power so we had to take turns with 2 USB ports in my car to keep the batteries alive while her two phones finished talking to each other We MUSTVE been there for about 2 hours TRYING to get my wifes phone to FINISH its syncing. I finally became sobbing_ly impatient and i burst out of my car and went BACK towards the verizon store to get help from employees.; just so happened the young man who had helped us in the store was just LEAVING. I told him how my wifes phone wouldnt get DONE with Syncing. And he really didnt seem to care. (Or so thats what i felt) his suggestion was i could go back inside and one of the OTHER emoloyees Could help get her phone to finish its process. I got my wife and walked BACK into the store for another employee to try and help her phone move along. This employees idea was to not rely on "bluetooth" but to get the "C_to_C" cable that comes with our phones and plug it into both so it can work quicker. BUT we still would have to contend with one of her phones being neer dead so we'd have to have my wireless charger going at SAME TIME while the two phones talk to each other. This employee did t now WHY the OTHER guy hadn't suggested doing WIRED connection. We then left And we soon left for the drive back home. By this time it was late enough that we DIDNT CARE about anything ELSE we had originally planned to do that day_we were DONE. ON drive home my wife's phone FINALLY got done Syncing. WOW!!! but AFTER we finally got home then came the process of making sure that ALL YOUR APPS open and that passwords work and you can "log onto" all the different accounts and such that we rely on our phones for these days. Its SUCH A PAIN IN THE A$!!!!. I cursed my phone ALLOT that day. BEFORE. I had had the galaxy S21. I upgraded to the S25. My wife had some older model and she upgraded to the S25FI. For some reason her old phone was good for a "free upgrade" PLUS perks items for her phone. My FLAGSHIP phone (s21) wasn't given anything. In HINDSIGHT NOW I should've possibly just let my wife uograde HER phone and held onto my "upgrade" because from the S21 to the S25 I DONT notice much of ANY differance that I really care about. Everything is pretty much just the exact same except now I have allot of wasted time trying to get all my phones apps restarted and having to get a new phone case that fits the S25. I am not really pissed off but a little annoyed that our rep basically pushed us out the door once he had the sale. I'm disappointed that we weren't helped :THE ENTIRE WAY TO COMPLETION" with our new phones. As much as they charge for a new cellphone; they should be calling you later in the week to verify total satisfaction and operation
• LH

  Le Hien

  Oct 24, 2025
  1.0
  🤬 Terrible Review: Appalling Customer Service and Irresponsibility I am utterly disappointed and furious with my experience switching from T-Mobile to Verizon at this particular store location. The service I received was completely unacceptable and has caused me unnecessary frustration and financial loss. 1. Evasion and Broken Promises Regarding My Bill: Since switching, I have had questions regarding my phone bill. Every single time I have contacted this store, I was met with vague responses, being told they were "busy" or would "call me back later." I have been rescheduled and dismissed multiple times without ever receiving a satisfactory answer. This level of customer service is a blatant disrespect for the customer's time and money. 2. Deception Regarding T-Mobile Service Cancellation: The absolute worst part is that I specifically asked the staff at this store to cancel my service with T-Mobile, and they AGREED to do so. However, they failed to follow through on their promise! As a result, T-Mobile continued to charge me even while I was already using Verizon's service. I had to resolve the entire mess that this store created, and I incurred double charges due to their utter lack of professionalism and irresponsibility. In summary: Switching to Verizon at this store was a huge mistake. My time was wasted, I was deceived, and I was double-charged due to the staff's negligence. I demand that Verizon review the quality of customer service at this location. Customers deserve to be treated with respect and professionalism. I would never recommend this store to anyone.

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