Verizon

4.5
203 reviews
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Business Details

1410 Lake Tapps Pkwy Se, Auburn, WA
98092, United States
(253) 447-8222
https://www.victra.com
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About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Auburn, WA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Verizon
1410 Lake Tapps Pkwy Se, Auburn, WA
98092, United States

Hours

Reviews

4.5
201 reviews
5 stars
172
4 stars
5
3 stars
0
2 stars
4
1 star
20

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, knowledgeable, and helpful, particularly highlighting individuals like Natalya, Jack, and Kassidy.

Negative Experiences

Several reviews mentioned unprofessional behavior, aggressive sales tactics, and issues with billing and service, leading to a lack of trust in the store.

Product Knowledge

Customers appreciated the staff's ability to explain products and services clearly, although some reported confusion and misinformation regarding promotions and fees.

Mixed Reviews

While many had positive experiences, a significant number of customers expressed dissatisfaction with the service, indicating a divide in customer experiences.
  • N5
    Nolaboi 504
    Jan 1, 2026
    5.0
    Jack is an exemplary employee and helpful young man. Deserves a bonus to be working on New Year’s Day with a great customer service and efficient service without feeling rushed or pressured. Got me what I needed and didn’t sale me what I wanted thanks jack!
  • SA
    Sienna Alvarado
    Dec 24, 2025
    5.0
    I came in to buy a new phone because it was long overdue lol & I walked out with an iPhone, iPad, & Apple Watch. Natalya helped me purchase and set up my items she’s very kind, & efficient !
  • EU
    emma uusitalo
    Dec 12, 2025
    5.0
    Wow Natalia is the best Verizon person to exist! She helped me out so much and was so nice. I’ll definitely be going back to the location she works at
  • MJ
    Madison Johnson
    Nov 15, 2025
    5.0
    I had the best experience at the Verizon store in Lakeland Hills! Natalya and Jack were so kind, patient, and helpful. Getting my new work phone was the easiest experience I’ve ever had at a Verizon store. They made this process simple and stress-free. I left feeling completely taken care of and confident with my new setup. Highly recommend this location!
  • LM
    Liana Melnik
    Nov 15, 2025
    5.0
    Natalya and Jack were so helpful with setting up a new line. The process was so quick and easy, thank you both so much!!
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Frequently Asked Questions About Verizon

What products does Verizon at 1410 Lake Tapps Pkwy Se offer?

Verizon offers a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and more from brands like Samsung, Apple, Google, and Motorola.

What services can I get at the Verizon store in Auburn, WA?

Services include new lines, upgrades, new devices, and accessories sales. The store also offers in-store pickup and electronics recycling.