Business Details
About
Cell Phone StoreInternet Service ProviderTelecommunications Service ProviderCellular Sales
Cellular Sales is South Burlington’s go-to Verizon Authorized Retailer for the latest devices, including iPhone 17 Pro Max, Google Pixel 10 Pro XL, and Samsung Galaxy S25 Ultra. With multiple Knoxville locations, we offer personalized service, device upgrades, and trade-in options on America’s most reliable network. Our mission has been to keep [city] connected with top technology and expert guidance. Visit us today for the newest smartphones, tablets, and accessories.
Details
- Requires appointmentNot available
Location
Hours
Reviews
4.4
384 reviews
5 stars
316
4 stars
11
3 stars5
2 stars
14
1 star
38
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for their exceptional customer service, highlighting specific employees like Olivier, Zak, and Leaviel for their helpfulness and professionalism.
Sales Experience
Several reviews noted both positive and negative experiences with the sales process, with some customers feeling pressured into purchases while others appreciated the lack of upselling.
Technical Support
Customers expressed mixed feelings about technical support, with some receiving excellent assistance in resolving issues, while others faced challenges and dissatisfaction with the service.
Store Environment
The store atmosphere received positive remarks for being friendly and accommodating, although some customers noted issues with wait times and staff availability.
- AAAli AmraniNov 3, 20255.0An Unforgettable Customer Service Experience with Manager Olivier! My wife and I recently visited the Verizon store on Shelburne Road in South Burlington, and we were blown away by the impeccable customer service we received from the store manager, Mr. Olivier Twagirakristu. From the moment we walked in, Olivier greeted us with genuine warmth and professionalism. He took the time to truly listen to our needs, patiently answered all of our questions, and presented options in a way that was clear and easy to understand—without any pressure. He treated us not just as customers, but as guests in his store. What truly set Olivier apart was his dedication to ensuring we were completely satisfied. He went above and beyond to handle our specific situation, making a process that can often be stressful feel effortless and even enjoyable. His expertise and personable nature made all the difference. This was, without a doubt, the best retail experience we have ever had. The Verizon corporate team should be incredibly proud to have a manager of Olivier's caliber leading this store. He is a tremendous asset to your company. We will definitely be returning and will be asking for him by name. Thank you, Olivier! Ali & Noura Amrani
- JEJessie ElanahAug 24, 20252.0First experience was great as our associate helped us buy three phones and make the switch from a different provider, but when we returned to set up our new phones, they weren't there. We waited for two hours after they open and they still didn't show up. Who does that?
- DMDenise MartinJul 14, 20235.0Craig was extremely helpful, he went out of his way to help me get a new phone which was desperately needed as my previous phone was not operational and needed for work. I can't say enough thanks to Craig for all his help, especially since I got to the store right at closing time, I'm extremely grateful to have been able to get help with my phone after spending over an hour on the phone with a wonderful tech coach before arriving at the store. I was treated with a great deal of compassion and a great level of professionalism. He even followed up with a phone call the following day to be sure my new phone was working. With such great service I would not want to do business with any other carrier.
- AHAmelia HJan 4, 20185.0Kennedy was super helpful; I felt I was in capable and competent hands. He went out of his way to make sure I was happy.
- JMJon MillerDec 20, 20175.0Really exceptional service from the team at Verizon. Drew was top notch and followed through and was very professional. Also Taylor and Dylan were then there to help land the plane when I needed to come back in to tie off a few loose ends. Many reasons why I switched to Verizon from Sprint but great customer service is among the top reasons and this team delivered!
Frequently Asked Questions About Verizon
Where is the Verizon store located?
The Verizon store is located at 1270 Shelburne Road, South Burlington, VT 05403.
What are the store hours for the Verizon Cellular Sales location?
The store is open Monday through Saturday from 10:00 AM to 7:00 PM, and Sunday from 11:00 AM to 7:00 PM.
Do I need to make an appointment to visit this Verizon store?
No, appointments are not required to visit this store, but you can call to make one if you prefer.
What brands and products can I find at this Verizon store?
You can shop for Verizon services and devices from brands like Apple, Samsung, Motorola, Google, LG, HTC, and Asus including smartphones, tablets, and wireless accessories.
Does the Verizon location offer in-store or curbside pickup?
Yes, this Verizon store offers both in-store and curbside pickup services.
What payment methods are accepted at the Verizon Cellular Sales store?
The store accepts American Express, Discover, Mastercard, and Visa credit cards.
Can I pay my Verizon bill at the Cellular Sales store?
Yes, you can pay your Verizon bill in-store at this Cellular Sales location.
What nearby dining options are close to the Verizon store on Shelburne Road?
UNO Pizzeria & Grill and Denny's are nearby dining options where customers can grab a meal before or after visiting the Verizon store.
What other services or stores are located near the Verizon store that might interest customers?
Nearby places include NBT Bank for financial services, Sherwin-Williams for hardware needs, and PierVana Hair Spa Jewels for beauty services, all conveniently located near the Verizon store.
How can I use nearby transportation or services to find the Verizon store on Shelburne Road?
The Verizon store is near a UPS Access Point location, which can be useful for shipping needs, and is accessible from local roads in South Burlington, making it easy to find and visit.