Business Details
About
Cell Phone StoreElectronics StoreCell Phone Accessory Store
Russell Cellular, your local Verizon Authorized Retailer offering all the latest and greatest mobile phone technology at 2621 South Pleasant Valley Road in Winchester, VA 22601
Details
- DeliveryNot available
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
Location
Hours
Reviews
4.6
302 reviews
5 stars
264
4 stars
8
3 stars1
2 stars
6
1 star
23
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being helpful, friendly, and knowledgeable, with specific mentions of employees like Niko, Kirby, and Mike.
Technical Support
Customers appreciated the assistance with technical issues, including data transfers and phone setups, although there were some complaints about incorrect installations.
Store Environment
The store was noted for being clean and pleasant, but some customers reported long wait times and poor service during busy periods.
Sales Experience
Several reviews highlighted positive experiences with sales associates who provided good deals and tailored solutions to customer needs.
Mixed Reviews
While many customers had positive experiences, there were notable complaints about rude staff, high prices, and poor service at times.
- JEJody ElsonOct 21, 20255.0They were so helpful figuring out my voicemail problem. They researched and found out how to solve it. Technical Support through verizon was not able to help. I would visit this store to purchase a new phone and get technical support.
- DSDebra SheetsJul 31, 20255.0Ty Ben! They were so good to help me my phone died...they helped me save pictures contacts...spent days helping work through everything to make sure my business info was in place ...individualized.
- BRBeverley RidingsJan 13, 20225.0Niko provided knowledgeable, efficient customer service. My transaction took very little time. Questions were answered promptly and she took the time to be certain all data was transferred to new phone. Niko offered a smiling, friendly demeanor. Best experience!
- MIMohamed IbrahimAug 7, 20135.0BEST CUSTOMER SERVICE!!..best experience I have ever had at a Verizon store in years..not only did they help me RIGHT AWAY with all my questions about my phone but they checked my plan to check if it was the right fit for me PLUS now I get a great discount because of where I work on my bill every month! Amanda is great, very helpful and kind and most of all friendly.
Frequently Asked Questions About Verizon
What services does Russell Cellular in Winchester offer?
Russell Cellular offers wireless service, mobile service, home phone service, home internet, and Fios Home Internet as a Verizon Authorized Retailer.
Which mobile phone brands can I find at Russell Cellular Winchester?
You can find Verizon, Samsung, Google, Apple, Motorola, and LG mobile phones and accessories at Russell Cellular Winchester.
What are the store hours for Russell Cellular in Winchester?
The store is open Monday through Saturday from 9:00 AM to 7:00 PM and on Sunday from 11:00 AM to 5:00 PM.
Does Russell Cellular Winchester offer in-store pickup?
Yes, in-store pickup is available for purchases at Russell Cellular Winchester.
What payment options are accepted at Russell Cellular?
Russell Cellular accepts American Express, Cash, Discover, Mastercard, and Visa as payment options.
Is Russell Cellular accessible for people with disabilities?
Yes, the store has a wheelchair-accessible entrance to accommodate customers with disabilities.
How can customers schedule services or manage their accounts at Russell Cellular?
Customers can use the My Verizon app or the quick link URL to schedule services and manage their accounts.
What popular dining options are near Russell Cellular Winchester?
Nearby dining options include Panera Bread, Mission BBQ, TGI Fridays, Olive Garden, and Chuck E. Cheese, providing diverse choices before or after your visit.
Are there any automotive repair services near Russell Cellular in Winchester?
Yes, several nearby automotive services include Winchester Auto Repair LLC, NJ Auto Repair, 781 Auto Body, and Striking Automotive, LLC, which could be convenient if you need vehicle assistance during your visit.
What other businesses near Russell Cellular might be useful for customers?
Nearby businesses such as Bank of Clarke for banking needs, Massage Envy for relaxation, and The Vitamin Shoppe for health supplements can complement your visit to Russell Cellular.