Verizon

4.6
302 reviews

About

Cell Phone StoreElectronics StoreCell Phone Accessory Store
Russell Cellular, your local Verizon Authorized Retailer offering all the latest and greatest mobile phone technology at 2621 South Pleasant Valley Road in Winchester, VA 22601

Details

  • DeliveryNot available
  • Requires appointmentNot available
  • DebitAvailable
  • Cash onlyNot available

Location

Verizon
2621 S Pleasant Valley Rd, Winchester, VA
22601, United States

Hours

Reviews

4.6
302 reviews
5 stars
264
4 stars
8
3 stars
1
2 stars
6
1 star
23

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being helpful, friendly, and knowledgeable, with specific mentions of employees like Niko, Kirby, and Mike.

Technical Support

Customers appreciated the assistance with technical issues, including data transfers and phone setups, although there were some complaints about incorrect installations.

Store Environment

The store was noted for being clean and pleasant, but some customers reported long wait times and poor service during busy periods.

Sales Experience

Several reviews highlighted positive experiences with sales associates who provided good deals and tailored solutions to customer needs.

Mixed Reviews

While many customers had positive experiences, there were notable complaints about rude staff, high prices, and poor service at times.
  • JE
    Jody Elson
    Oct 21, 2025
    5.0
    They were so helpful figuring out my voicemail problem. They researched and found out how to solve it. Technical Support through verizon was not able to help. I would visit this store to purchase a new phone and get technical support.
  • DS
    Debra Sheets
    Jul 31, 2025
    5.0
    Ty Ben! They were so good to help me my phone died...they helped me save pictures contacts...spent days helping work through everything to make sure my business info was in place ...individualized.
  • BR
    Beverley Ridings
    Jan 13, 2022
    5.0
    Niko provided knowledgeable, efficient customer service. My transaction took very little time. Questions were answered promptly and she took the time to be certain all data was transferred to new phone. Niko offered a smiling, friendly demeanor. Best experience!
  • MI
    Mohamed Ibrahim
    Aug 7, 2013
    5.0
    BEST CUSTOMER SERVICE!!..best experience I have ever had at a Verizon store in years..not only did they help me RIGHT AWAY with all my questions about my phone but they checked my plan to check if it was the right fit for me PLUS now I get a great discount because of where I work on my bill every month! Amanda is great, very helpful and kind and most of all friendly.

Frequently Asked Questions About Verizon

What services does Russell Cellular in Winchester offer?

Russell Cellular offers wireless service, mobile service, home phone service, home internet, and Fios Home Internet as a Verizon Authorized Retailer.

Which mobile phone brands can I find at Russell Cellular Winchester?

You can find Verizon, Samsung, Google, Apple, Motorola, and LG mobile phones and accessories at Russell Cellular Winchester.