Business Details
About
Cell Phone StoreElectronics StoreCell Phone Accessory Store
Russell Cellular, your local Verizon Authorized Retailer offering all the latest and greatest mobile phone technology at 257 Market Street in Winchester, VA 22603
Details
- DeliveryNot available
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
Location
Hours
Reviews
4.6
319 reviews
5 stars
279
4 stars
9
3 stars2
2 stars2
1 star
27
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for their helpfulness, professionalism, and dedication to resolving issues.
Staff Knowledge
Several reviews highlighted the staff's knowledge and ability to assist with technical questions and phone setups.
Positive Experiences
Numerous customers reported having great experiences, particularly with specific employees like Candace, Knox, and Jarrod.
Negative Experiences
Some customers expressed dissatisfaction with service quality, citing unprofessional behavior and lack of assistance.
Efficiency
Customers appreciated the quick and efficient service, with many noting that their issues were resolved promptly.
- KWKrista W5 days ago5.0My sales representative Leo, was professional & knowledgeable. He thoroughly went through several different options of cell phones and the many benefits that Verizon offers for their services and plans. Leo was very patient and he has a great personality & very personable. I really appreciate Leo's assistance & I am extremely happy with my new cell & service. Thank you, Krista
- MMMelissa ManginoOct 25, 20255.0Logan was awesome!! Made everything so easy.
- GMGregory MarzettaSep 23, 20251.0Painful. This is how I would describe the process of upgrading my iPhone at Russell Cellular. The tech did not have a basic understanding of the upgrade process and I had to go back to the store multiple times, and spend even longer on the phone with Verizon support. By far the most difficult iPhone upgrade. Friendly advice - Upgrade online, or at any other location.
- RBRyan BolgerJun 14, 20255.0Great customer service and care
- RSryan strosniderMay 2, 20225.0Had a fantastic experience w/ Tyler. He Answered all my questions and concerns. He was so great and personable to work with. Would come back just for him!
Frequently Asked Questions About Verizon
What products and brands does Russell Cellular offer at the Winchester location?
Russell Cellular offers Verizon Wireless products including smartphones, tablets, accessories, and smartwatches from brands such as Verizon, Samsung, Google, Apple, Motorola, and LG.
What are the operating hours for Russell Cellular in Winchester, VA?
The store is open Monday through Saturday from 9:00 AM to 7:00 PM and Sunday from 11:00 AM to 5:00 PM.
Where is Russell Cellular located in Winchester?
Russell Cellular is located at 257 Market Street, Winchester, VA 22603.
Can I pick up my online order in-store at Russell Cellular?
Yes, Russell Cellular offers in-store pickup for orders.
What payment options are accepted at Russell Cellular?
Russell Cellular accepts American Express, Cash, Discover, Mastercard, and Visa.
Does Russell Cellular require appointments for service or shopping?
No, appointments are not required for browsing or purchasing at Russell Cellular.
Is the Russell Cellular store accessible for wheelchair users?
Yes, the store has a wheelchair accessible entrance.
What nearby places can I visit around Russell Cellular in Winchester?
Nearby you can visit Warhammer hobby shop for games and crafts, GameStop for video games, or enjoy sushi at Sakura.
Are there convenient food options close to Russell Cellular for a quick meal?
Yes, there are several nearby restaurants such as Slices Pizza Bar, Tropical Smoothie Cafe, Guan's Garden (Chinese), Pizza Hut, and Chipotle Mexican Grill.
Which mobile phone stores are located near Russell Cellular in Winchester?
Nearby mobile phone stores include another Verizon store, Sprint Store, AT&T Store, and Valley Health Urgent Care at Rutherford Crossing is also nearby for medical services.