Business Details
About
Cell Phone StoreElectronics StoreCell Phone Accessory Store
Russell Cellular, your local Verizon Authorized Retailer offering all the latest and greatest mobile phone technology at 257 Market Street in Winchester, VA 22603
Details
- DeliveryNot available
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
Location
Hours
Reviews
4.6
324 reviews
5 stars
281
4 stars
9
3 stars2
2 stars3
1 star
29
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being helpful, knowledgeable, and friendly, with specific mentions of employees like Candace, Knox, and Jarrod.
Store Experience
Several reviews highlighted a positive store atmosphere, with efficient service and staff willing to stay late to assist customers.
Product Availability
Customers expressed disappointment with limited inventory and product options, particularly for accessories and devices.
Mixed Reviews
While many had great experiences, some customers reported unprofessional behavior from certain staff members, leading to negative experiences.
- S3Spartan 3515 days ago1.0The tech messed up our order and I'm now fighting with Verizon to get my money back The Verizon deal we were supposed to get: Verizon will pay off our phone and give us 1200 credit for galaxy fold z. 1.) tech charged my credit card to pay off the remaining balance of my phone instead of the deal. I'm still fighting with Verizon for that. 2.) tech didn't include the phone I just purchased to get credit for the fold z in my account and now I'm fighting with Verizon about getting the discount on Galaxy fold z. This store can't fix it, Verizon can but now I'm dealing with Verizon because of this store's mistake. Very frustrating
- MMMarco MorelliDec 8, 20251.0Lost my phone, couldn’t find it for 2 months and still waiting. I will not be coming back lol. Save yourself the trouble and just go to a corporate Verizon store.
- DCDaniel CraddockDec 2, 20252.0Of all the Verizon stores I've been in this is the dollar store version. No inventory to try out. You want to try out a new phone or see how it looks in your hand? Too bad. Want a new case? Hope you have an iPhone because they didn't have much else. This is the Temu version of a regular Verizon store. The employee was helpful with fixing the situation I came to address or it would be 1 star.
- KWKrista WNov 19, 20255.0My sales representative Leo, was professional & knowledgeable. He thoroughly went through several different options of cell phones and the many benefits that Verizon offers for their services and plans. Leo was very patient and he has a great personality & very personable. I really appreciate Leo's assistance & I am extremely happy with my new cell & service. Thank you, Krista
- MMMelissa ManginoOct 25, 20255.0Logan was awesome!! Made everything so easy.
Frequently Asked Questions About Verizon
What products and brands does Russell Cellular offer at the Winchester location?
Russell Cellular offers Verizon Wireless products including smartphones, tablets, accessories, and smartwatches from brands such as Verizon, Samsung, Google, Apple, Motorola, and LG.
What are the operating hours for Russell Cellular in Winchester, VA?
The store is open Monday through Saturday from 9:00 AM to 7:00 PM and Sunday from 11:00 AM to 5:00 PM.
Where is Russell Cellular located in Winchester?
Russell Cellular is located at 257 Market Street, Winchester, VA 22603.
Can I pick up my online order in-store at Russell Cellular?
Yes, Russell Cellular offers in-store pickup for orders.
What payment options are accepted at Russell Cellular?
Russell Cellular accepts American Express, Cash, Discover, Mastercard, and Visa.
Does Russell Cellular require appointments for service or shopping?
No, appointments are not required for browsing or purchasing at Russell Cellular.
Is the Russell Cellular store accessible for wheelchair users?
Yes, the store has a wheelchair accessible entrance.
What nearby places can I visit around Russell Cellular in Winchester?
Nearby you can visit Warhammer hobby shop for games and crafts, GameStop for video games, or enjoy sushi at Sakura.
Are there convenient food options close to Russell Cellular for a quick meal?
Yes, there are several nearby restaurants such as Slices Pizza Bar, Tropical Smoothie Cafe, Guan's Garden (Chinese), Pizza Hut, and Chipotle Mexican Grill.
Which mobile phone stores are located near Russell Cellular in Winchester?
Nearby mobile phone stores include another Verizon store, Sprint Store, AT&T Store, and Valley Health Urgent Care at Rutherford Crossing is also nearby for medical services.