Verizon

Reviews

• AZ

  Andy Z

  2 days ago
  2.0
  Not fast oand easy cto communicatewitsales rep
• KT

  Karl Troutman

  Jan 4, 2026
  5.0
  [PLEASE NOTE: REVIEW IN PROGRESS! STORE CLOSED BEFORE I COULD CALL BACK TO GET THE NAMES OF THE STAFF MEMBERS WHO ASSISTED ME! WILL BE FINALIZED BY 1/6] 6 out of 5 stars. Early yesterday morning I unfortunately accidentally broke my phone beyond repair 😔. In addition to that I was at the time with Spectrum mobile, a service that had a heavy presence in Texas where I had just moved from, and was a former employee of, but here the closest store was over 120 miles away. Ladies and gentlemen, it was time for a new contract. Let's be honest, you don't expect a good time going to a phone store. You expect to pay a lot, to deal with people seeming like they want to take advantage of you, and just in general a time consuming and overall stressful event. THIS STORE BLEW MY MIND WITH HOW THEY COMPLETELY SET THE NEW STANDARD FOR SERVICE!! I specifically had the pleasure of being served by ______ and ______ and they were astounding and instrumental to my experience. Went out of their way to get my number transferred, to get me the best deal, the cheapest phone, and were in general just really down to earth and chill guys! This is the first time in my life I've had such a great time during a phone contract signup that I've actually hung out for a little afterwards just to chat with the staff. Again, great store! Wonderful selection of phones, and amazing staff! Especially ______ and _____!!!
• CF

  C. J. Farrell

  Dec 28, 2025
  5.0
  I cannot say enough great things about Kyrie and Craig at the Verizon store on Chain Bridge Rd in Vienna, Virginia. I came in extremely frustrated because my iPhone was locked out and my voice control was completely out of my control. From the moment we walked in, Kyrie and his associates were nothing short of exceptional. They were kind, empathetic, patient, and incredibly knowledgeable, taking the time to truly understand the issue and resolve it without rushing or talking over us. What really sets this location apart is their integrity—they don’t try to oversell you or push unnecessary products. They focus on exactly what you need and make sure you leave feeling confident and taken care of. If you are a Verizon customer and are having any issues with your iPhone, this is absolutely the location you want to visit. Kyrie will take amazing care of you and make a stressful situation feel manageable. Thank you, Kyrie, for truly saving my day. Verizon is lucky to have you! And knowledgeable suggestion on other items I could use.
• NT

  Nilofar Tokhi

  Dec 27, 2025
  5.0
  Brian Rivera was incredibly helpful with upgrading me to a new phone, as well as getting us set up with a new service line with Verizon from another carrier. He was knowledgeable, patient, and explained everything clearly, which made the whole process smooth and stress-free. I really appreciated his professionalism and great customer service! Thanks Brian for your patience and fyi he’s great at multitasking and gets things done quickly without the hassle of waiting hours :)
• AF

  Andrew Ferrari

  Nov 12, 2025
  5.0
  Come in and Deal with Everett for A-1 customer service, patient and knowledgeable.

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