Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Suffolk for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.6
349 reviews
5 stars
169
4 stars
54
3 stars
23
2 stars
21
1 star
82
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service experiences, citing rude staff and lack of assistance as major issues.
Staff Knowledge
While some customers praised individual staff members for their helpfulness and knowledge, others experienced dismissive attitudes and lack of support.
Wait Times
Numerous reviews mentioned long wait times for service, with some customers leaving due to frustration over delays.
Store Environment
Several customers noted uncomfortable conditions in the store, including excessive heat and lack of proper customer greeting upon entry.
Mixed Experiences
There were mixed reviews regarding the overall experience, with some customers having positive interactions while others faced significant challenges.
- RLRita LockleyOct 15, 20252.0Horrible customer service! I’m not sure if they get commission but they definitely work like they do! This one particular African American girl with long fake hair that works there acted like she had an attitude bc I was asking her questions regarding my account while I WAS ON THE PHONE WITH THE CUSTOMER SERVICE as if she wasn’t previously helping me and that’s not apart of her job, instead she went on to other people and when I had questions I didn’t even feel comfortable asking her because she had an attitude when I asked a question. I was in the store on the phone with warranty for 45 mins and got NOWHERE!! I ended up Hanging up the phone and walking out of the store!! I didn’t even use warranty I paid 230.00 and went up the street to get my phone fixed!! Verizon and the employees are some BS!!!
- MFMiranda FountainJul 27, 20251.0They suck! They are lazy and do not want to do there jobs. The lady had the nerve to say “I doubt your phone is paid off” and was really rude and I just knew after that was said I won’t going to give her anymore of my time and go to a different Verizon that actually wants to take the time and appreciates my business!
- CCCclarissaJul 17, 20254.0The staff was friendly and knowledgeable. There is always a wait time no matter what time I came but once it's your turn to be assisted you understand why there's a wait, the associates are very hands on and attentive and made sure i was happy. I didn't intend to spend any money but I knew I would b offered something and I was mad at it at all, the sales pitch wasn't pushy or anything and a great deal was worked out and I left with a new free phone, which I needed anyway
- ZCZach ClelandJul 14, 20251.0Atrocious customer support. The other negative reviews are accurate. My review won’t change until management takes a harder look at how their staff ignore some customers while helping others without any means of a process for who is where in line for help or simply picking an item up.
- TMTina MartinJul 1, 20254.0Great customer service BUT it is HOT as Hell in there. They have numerous fans going in there fans around the desk for the employees but they should not be working in those conditions!!!! Verizon What are you guys going to do to help your employees in this heat It is 100° today which means that it's 100 plus inside of the Verizon!!!!!! Figure it out get those employees a raise, also give those employees something cold to drink continuously hydrate them!!!! It's ridiculous to have industrial fans and a bunch of little fans and it's still that hot in there!!!!
Frequently Asked Questions About Verizon
What are the Verizon Suffolk store hours?
The Verizon store in Suffolk is open Monday through Saturday from 9:00 AM to 7:00 PM, and Sunday from 10:00 AM to 5:00 PM.
Which 5G smartphones are available at the Verizon Suffolk store?
You can find the latest 5G smartphones including the iPhone 15, Google Pixel 8, and Samsung Galaxy S23 at the Verizon Suffolk store.
Can I schedule an in-store appointment at Verizon Suffolk?
Yes, you can schedule your in-store appointment online to ensure a personalized experience at the Verizon Suffolk store.
What pickup and delivery options does the Verizon Suffolk store offer?
Verizon Suffolk offers in-store pickup, free 2-day shipping, express lockers, and same-day delivery in select areas.
Does Verizon Suffolk sell new and used mobile phones?
Yes, the Verizon Suffolk store sells both new and used mobile phones from top brands like Apple, Samsung, Motorola, Google, Kyocera, and TCL.
What payment methods are accepted at Verizon Suffolk?
Verizon Suffolk accepts checks, debit cards, and mobile NFC payments; cash is not required.
What products and services does Verizon Suffolk offer for business customers?
Verizon Suffolk provides business solutions including business cell phones, mobile hotspots, tablets, laptops, mobile plans, wireless internet plans, voice plans, and Fios internet plans.
Are there any coffee shops near Verizon Suffolk where I can relax before or after my visit?
Yes, there are Starbucks coffee shops near Verizon Suffolk where you can enjoy a coffee before or after your visit.
Which sushi restaurants are located near Verizon Suffolk that customers might visit?
Nearby sushi restaurants include Yama Chen’s Sushi, Ohana Sushi, and Yo Yo Sushi Pho, great options to enjoy a meal before or after visiting Verizon Suffolk.
Are there any banks or ATMs close to Verizon Suffolk for customer convenience?
Yes, Northern Star Credit Union is nearby, offering banking services and ATMs conveniently located near Verizon Suffolk.