Business Details
About
Cell Phone StoreElectronics StoreVerizon
Visit our store at Suffolk for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.7
407 reviews
5 stars
205
4 stars
72
3 stars
25
2 stars
28
1 star
77
What are people saying?
AI-generated from recent customer reviews
Customer Service
While some customers praised individual staff members for their helpfulness and professionalism, many reported poor service, long wait times, and a lack of assistance.
Staff Knowledge
Several reviews indicated that staff members lacked product knowledge and provided incorrect information, leading to customer frustration.
Store Experience
Customers expressed dissatisfaction with the store's appointment system and long wait times, often feeling ignored or unassisted.
Problem Resolution
Some customers noted that while issues were eventually resolved, the process was often lengthy and frustrating.
- PEPat EureDec 29, 20252.0I came in a few days ago with my mother to get her phone fixed. The lady that assisted us was named Mirna, she was nice but she smacked her gum so loud the whole time. I cringed the entire time we were there. Who does that in front of clients? Extremely unprofessional and annoying. I couldn’t get out that store fast enough.
- MSMegan StallingsDec 24, 20255.0They were very busy but got to me in a decent amount of time. I was just dropping off a trade in and ended up making a purchase while there. The lady that helped me was super nice and helpful. She took care of me quickly. Also the store is setup pretty nice. Lots of space to walk around with lots of products on display to check out while you wait. Parking lot is kinda small and tight to navigate but Im still giving 5 stars because the service was impeccable.
- MAMichelle AnnarinoOct 1, 20255.0Shout Out to Jordan at the N Main St Verizon! He was SO VERY helpful in fixing our error in transferring data to a new phone, from an old phone. After hours of frustration, I drove up there as a last resort, and Jordan saved the day!!
- MNMatt NoaSep 27, 20251.0I visited the store specifically to purchase a new iPhone, which the Verizon website had indicated was in stock. Unfortunately, a store representative informed me that their online inventory tracking is never accurate, so the phone I wanted was unavailable. Furthermore, the display setup was highly restrictive: all phones were anchored to the table, preventing me from picking one up to assess the size, feel, or true color. The rep explained that this was due to theft risk, which made it impossible to properly view the device before a potential purchase. This experience was inconvenient and resulted in a wasted trip.
- CWChris WilsonJul 29, 20253.0Sarah and Charles are phenomenal. My account was accessed fraudulently and a bunch of new devices were added to the account. Charles and Sarah helped me go back and forth with tech support and the fraud department for over 4 hours to get the issues resolved. They went above and beyond to help me get my account back. Update: I am still dealing with the aftermath of this and the billing issues it caused. After reviewing the receipts of the devices that were fraudulently added to the account it looks like they were purchased at this location. Ive tried to call every possible number but it’s impossible to call the store directly. I live over 4 hours away so I can’t stop by. I need the store to reach out to me asap as I have filed a police report for the fraud and identity theft that occurred at this store. Please let me know how I can get in contact with the store.
Frequently Asked Questions About Verizon
What are the Verizon Suffolk store hours?
The Verizon store in Suffolk is open Monday to Friday from 10:00 AM to 7:00 PM, Saturday from 9:00 AM to 7:00 PM, and Sunday from 10:00 AM to 5:00 PM.
Where is the Verizon store located in Suffolk?
The Verizon store is located at 1202 N Main St, Building B - Unit 200, Suffolk, VA 23434, USA.
What types of products can I find at Verizon Suffolk?
You can find the latest 5G smartphones including iPhone 15, Google Pixel 8, Samsung Galaxy S23, as well as business cell phones, mobile hotspots, tablets, and laptops from brands like Apple, Samsung, Motorola, Google, Kyocera, and TCL.
Does Verizon Suffolk offer pickup and delivery services?
Yes, Verizon Suffolk offers in-store pickup, curbside pickup, free 2-day shipping, express lockers, and same-day delivery in select areas for your convenience.
Can I schedule an appointment online for Verizon Suffolk?
Yes, you can schedule an in-store appointment online via their website or through the My Verizon app to ensure personalized service.
What payment methods does Verizon Suffolk accept?
Verizon Suffolk accepts debit cards, mobile NFC payments, and paychecks; it does not require cash only payments.
Does Verizon Suffolk provide free Wi-Fi?
Yes, free Wi-Fi is available at the Verizon Suffolk store for customer convenience.
Are there other mobile phone stores near Verizon Suffolk?
Yes, nearby mobile phone stores include the AT&T Store, Cricket Wireless Authorized Retailer, Sprint Store, and T-Mobile store, providing you with multiple options while you're in the area.
What dining options are near the Verizon Suffolk store for a meal before or after my visit?
Nearby restaurants include Little Caesars Pizza, Burger King, Sakura Express (Japanese cuisine), Moe's Southwest Grill (Tex-Mex), Sweet Frog Premium Frozen Yogurt, and Subway for a variety of dining choices.
Are there any financial services near Verizon Suffolk if I need assistance?
Yes, nearby financial service locations include Regional Finance, Navy Federal Credit Union, and H&R Block, which can support your financial and credit needs.