Business Details
About
Cell Phone StoreElectronics StoreTelephone CompanyInternet Service Provider
Cellular Sales is Roanoke’s go-to Verizon Authorized Retailer for the latest devices, including iPhone 17 Pro Max, Google Pixel 10 Pro XL, and Samsung Galaxy S25 Ultra. With multiple Knoxville locations, we offer personalized service, device upgrades, and trade-in options on America’s most reliable network. Our mission has been to keep [city] connected with top technology and expert guidance. Visit us today for the newest smartphones, tablets, and accessories.
Details
- Requires appointmentNot available
Location
Hours
Reviews
4.7
363 reviews
5 stars
318
4 stars
16
3 stars
8
2 stars3
1 star
18
What are people saying?
AI-generated from recent customer reviews
Customer Service
John Melki received numerous accolades for his exceptional customer service, being described as knowledgeable, patient, and helpful.
Employee Performance
Several employees, particularly John and Atticus, were highlighted for going above and beyond to assist customers, leading to high recommendations.
Store Experience
Many customers reported positive experiences with the store's atmosphere, noting the staff's professionalism and willingness to help.
Knowledgeability
Customers appreciated the staff's depth of knowledge regarding products and services, which contributed to a smooth purchasing process.
Mixed Experiences
While many reviews were positive, there were a few negative experiences related to unhelpful staff and poor customer interactions.
- BJBrian Jones5 days ago5.0John Melki was a huge help! Best location in Roanoke. I have a business cell line that I cannot afford to lose access to. I recommend John!
- SSShirley SwisherNov 6, 20255.0We hit the jackpot at this Verizon store with John Melki. He went above and way beyond helping us purchase two new phones. He worked so hard to get us every possible discount many of which we would never have known about like the military discount that saved $25 per month on our bill. He even set us up on Verizon’s 5G at our home saving us a bundle from moving from Cox. So very pleased to have worked with such a knowledgeable rep with Verizon. We never got this kind of service in Fredericksburg.
- DSDavid SwisherNov 5, 20255.0John, could not have been more helpful or more patient. I felt like he had my interests in the forefront of the whole updating process. I will happily be recommending him to others. John certainly went above and beyond putting up with me to satisfy every concern I had.
- JYJohn YoungOct 28, 20255.0Always a good experience at this location. Brandon Webb, thanks for taking the time to listen and help me today. In a world where everything is becoming automated, it's nice to still walk in and get the kind of service I did today. Keep up the good work, and I'll be back in soon to see you to upgrade my lines. Thank you so much!
- JAJason ArnoldOct 19, 20255.0Alexander Chin was very helpful helping us switch services and get new phones and had very good customer service would recommend going to him for your new devices.
Frequently Asked Questions About Verizon
What brands of smartphones can I find at Verizon on Electric Road?
You can shop for Apple iPhones, Samsung Galaxy, Google Pixel, Motorola, LG, HTC, and Asus devices at this Verizon store.
What are the store hours for Verizon at 4014 Electric Road?
The store is open Monday through Saturday from 9:00 AM to 8:00 PM, and Sunday from 12:00 PM to 6:00 PM.
Can I pick up my online order at the Verizon Electric Road location?
Yes, the store offers in-store pickup and curbside pickup services for your convenience.
Do I need an appointment to visit Verizon at 4014 Electric Road?
No appointment is required to visit this Verizon store; you can stop by anytime during business hours.
What types of payment does Verizon on Electric Road accept?
They accept American Express, Discover, Mastercard, and Visa credit cards.
What wireless services can I get at the Verizon store on Electric Road?
You can get Verizon wireless plans, prepaid wireless, Hum smart car service, home phone, home internet, and mobile hotspot services.
How can I contact the Cellular Sales Verizon store on Electric Road?
You can call them at +1 540-772-9545 or email CustomerService@cellularsales.com.
Are there any banks near the Verizon store on Electric Road?
Yes, HomeTrust Bank and Bank of America are nearby, which can be convenient if you need banking services when visiting Verizon.
What entertainment options are close to the Verizon store at 4014 Electric Road?
EJ's Landing, a bar nearby, is a good place to visit before or after your Verizon store trip for food and drinks.
Are there any accommodation options near the Verizon store on Electric Road?
Yes, the Holiday Inn Roanoke-Tanglewood-Rt 419 & I581 hotel is nearby, ideal for travelers who visit the Verizon store and need lodging.