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VCA Valley Animal Hospital is proud to have served the Roanoke Valley for over fifty years. We are happy to support our clients with preventive care, a top-of-the-line wellness program, nutrition counseling, basic or advanced dentistry, ultrasound, hands free radiology, and soft tissue surgery. We offer same day and drop off appointments as needed. From pediatric puppy and kitten care to senior pet care, our friendly, knowledgeable veterinarians, licensed veterinary technicians, and caring support staff look forward to caring for your pet at every stage of their life.
Location
Hours
Reviews
4.7
453 reviews
5 stars
382
4 stars
34
3 stars
13
2 stars4
1 star
20
What are people saying?
AI-generated from recent customer reviews
Compassionate Care
Many customers praised the staff for their kindness and compassion towards pets, especially during difficult times.
Staff Professionalism
The staff, including veterinarians and technicians, were frequently described as friendly, knowledgeable, and attentive.
Pricing Concerns
Several reviews mentioned high costs for services and concerns about upselling, leading to dissatisfaction among some long-term clients.
Scheduling Issues
Customers reported difficulties with scheduling appointments, including long wait times and issues with availability.
Positive Experiences
Despite some negative feedback, many customers expressed overall satisfaction with their experiences, highlighting the quality of care and the welcoming environment.
- SKSteve KuhnsOct 10, 20255.0Never been here before just moved close treated like family Fantastic people
- DPdebbi paultreOct 7, 20255.0Every one here is super nice, and caring ❤️
- KWKaren WhitmanAug 29, 20255.0I had to have my dog put down. When I called they made an appointment that day. They were so loving.
- DDDavid DraperAug 7, 20251.0This place is AWFUL! Corporate run now, and OMG! NO one can afford to take their animal there. Staley is the worst! She used to be a descent vet, now, she'll throw a $500 dollar bill in your face and smile about it! Trying to explain to me that "her employees" require $20 bucks an hour, and how the cost have to be passed on! Really? I've been taking my MANY pets there for 20 years and today was the last straw!! They are so much more worried about how much you'll pay, they don't even acknowledge you have a sick pet and need help!! NO ONE in their right mind will take their pet there! This is an honest opinion from someone with experience taking their animal there, I have no reason to lie!
- KBKristi BrownAug 1, 20251.0They do not answer the phone. It prompts you to leave a message, but then says the messages may not be reviewed for a while. My dog is sick and needs to see his vet. They push the “CareClub” membership, which I have paid for several years for two dogs, now I am wondering what I’m paying for? The vet tech chat said my dog needed to be seen immediately and sent me a link to book an appointment online, the earliest available online was a week away, so of course I would try to call. But I guess they just expect you to pay for their services and then take your dog elsewhere? If you want a vet that actually cares about your pet, this isn’t it.
Frequently Asked Questions About VCA Valley Animal Hospital
What types of pets does VCA Valley Animal Hospital primarily serve?
VCA Valley Animal Hospital primarily serves cats and dogs, offering specialized care for these pets.
What veterinary services are offered at VCA Valley Animal Hospital?
They offer a range of services including preventive care, wellness programs, dentistry, ultrasound, radiology, soft tissue surgery, and more advanced care such as chemotherapy and oncology.
What are the operating hours for VCA Valley Animal Hospital?
The hospital is open Monday from 7:30 AM to 7:30 PM, Tuesday through Friday from 7:30 AM to 5:45 PM, Saturday from 8:00 AM to 12:45 PM, and is closed on Sundays.
Where is VCA Valley Animal Hospital located?
It is located at 5146 Hildebrand Road, Roanoke, VA 24012, USA.
What payment options are accepted at VCA Valley Animal Hospital?
They accept American Express, Cash, Check, Discover, MasterCard, and Visa.
How can I contact VCA Valley Animal Hospital for appointments or inquiries?
You can call them at their local phone number +1 540-366-3433 or email at vcavalleyva@vca.com.
Are same day or drop off appointments available at VCA Valley Animal Hospital?
Yes, they offer same day and drop off appointments as needed for your convenience.
Is there a special offer for new clients at VCA Valley Animal Hospital?
Yes, new clients can access a free first exam coupon by visiting their website link for the offer.
What nearby places can I visit before or after my appointment at VCA Valley Animal Hospital?
Nearby, you can visit the Super Asian Fresh Market for groceries or bakery treats, or enjoy a meal at La Cocina de Goyita food truck and Warehouse Billiards Sports Bar and Grill.
Are there any nearby automotive services if I need car repairs when visiting VCA Valley Animal Hospital?
Yes, nearby locations like Dirt Bike Outlet, Scruggs Transmissions, and Thompson Tire Discounters offer automotive sales and repair services, convenient if you need vehicle assistance during your visit.
Can I get grooming or beauty services near VCA Valley Animal Hospital?
Yes, nearby you have options like Barberia la H, Lee Hair & Nails, Pure Excellence Hair Design, and Pure Bliss offering barber, hair salon, and nail services.