Business Details
About
Cell Phone Store
TCC Richmond, a Verizon authorized retailer, is your one stop shop for all of your phone and wireless service needs. We offer the latest devices with Verizon network coverage, including 5G service, for both consumers and businesses. Come to TCC for smartphones, tablets, Verizon home internet, award-winning customer service, and more. Plus, proceeds from every purchase go directly toward doing good in your local community. Visit us at 7320 Staples Mill Rd.
Details
- DebitAvailable
- Accepts checksAvailable
Location
Hours
Reviews
4.7
389 reviews
5 stars
354
4 stars
8
3 stars
6
2 stars2
1 star
19
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being helpful, knowledgeable, and friendly, with specific mentions of employees like Joe, Heather, and Ezeh.
Sales Experience
Several reviews highlighted positive experiences with sales representatives who assisted in upgrading phones and setting up services, often going above and beyond to ensure customer satisfaction.
Professionalism
Customers frequently noted the professionalism of staff members, particularly in handling inquiries and providing detailed explanations of services and products.
Mixed Experiences
While many reviews were positive, there were some negative experiences reported, particularly regarding one employee's service, which led to dissatisfaction.
Store Environment
The store was described as clean and organized, with minimal wait times, contributing to a pleasant shopping experience.
- ALAaratrika Lee1 day ago5.0Derique is a FANTASTIC salesperson. He was patient with me in explaining the plan, the device and even setting up my new phone. He is a sweetheart because he went above and beyond in showing his hospitality as I was waiting for my phone to get transferred from my old phone. He checked if I was doing fine if I needed anything to eat or drink and had kept his smile throughout. Thank you Derique for what you do because your exceptional service definitely elevated my Verizon experience. Cheers to you!
- DWDollie WrightNov 9, 20255.0Ezeh deserves a raise with how patient he was with setting up my new phone. Answered all my questions and then some!
- AJadelle johnNov 6, 20255.0Ez was wonderful and very knowledgeable
- LGLusbin GodínezOct 27, 20255.0Fernando hace un muy buen trabajo. Si necesitan agregar líneas o crear cuentas es el buenísimo. Muchas gracias por su ayuda.
- JPJanice PaceOct 27, 20255.0Came in and worked with a remarkable young man named Ezeh. Very patient and helped me with setting up my new phone.
Frequently Asked Questions About Verizon
What products and services does Verizon at 7320 Staples Mill Rd offer?
Verizon offers smartphones, tablets, Verizon home internet, wireless devices, accessories, and services including prepaid plans, bill payments, business accounts, new lines, upgrades, device activation, financing, and more.
What are the operating hours for Verizon on Staples Mill Rd?
The store is open Monday to Saturday from 10:00 AM to 8:00 PM, and on Sunday from 11:00 AM to 5:00 PM.
Does Verizon on Staples Mill Rd provide in-store or curbside pickup options?
Yes, Verizon provides both in-store pickup and curbside pickup services.
Is this Verizon location an authorized retailer and independently owned?
Yes, TCC Richmond operates as an independently owned and operated Verizon authorized retailer.
Can I schedule an appointment or manage my account using an app for Verizon at this location?
Yes, you can use the My Verizon app to schedule appointments and manage your account. The app is available on the Apple App Store.
What brands of mobile devices can I find at Verizon on Staples Mill Rd?
You can find devices from Apple, Samsung, Motorola, LG, HTC, and Google.
How does Verizon support the local community with purchases?
Proceeds from every purchase at Verizon go directly toward doing good in the local community.
What nearby places can I visit after shopping at Verizon on Staples Mill Rd?
Nearby you can visit DALIA'S DULCERIA Y PALETERIA MICHOACANA for ice cream, Shelly's Food for Mexican cuisine, Little Caesars Pizza for a quick bite, or Dunkin' for coffee and donuts.
Are there nearby services that might complement my visit to Verizon on Staples Mill Rd?
Yes, nearby services include The UPS Store for printing and shipping needs, Mobile Notary RVA for notary services, and several insurance agencies like Hargadon Insurance Company and Boyette Insurance Agency.
What fitness options are available near Verizon at Staples Mill Rd?
You can visit Coach Fit Life Trainers nearby for gym facilities and fitness training.