Verizon

4.7
397 reviews

About

Cell Phone Store
TCC Richmond, a Verizon authorized retailer, is your one stop shop for all of your phone and wireless service needs. We offer the latest devices with Verizon network coverage, including 5G service, for both consumers and businesses. Come to TCC for smartphones, tablets, Verizon home internet, award-winning customer service, and more. Plus, proceeds from every purchase go directly toward doing good in your local community. Visit us at 7320 Staples Mill Rd.

Details

  • DebitAvailable
  • Accepts checksAvailable

Location

Verizon
7320 Staples Mill Rd, Richmond, VA
23228, United States

Hours

Reviews

4.7
389 reviews
5 stars
354
4 stars
8
3 stars
6
2 stars
2
1 star
19

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being helpful, knowledgeable, and friendly, with specific mentions of employees like Joe, Heather, and Ezeh.

Sales Experience

Several reviews highlighted positive experiences with sales representatives who assisted in upgrading phones and setting up services, often going above and beyond to ensure customer satisfaction.

Professionalism

Customers frequently noted the professionalism of staff members, particularly in handling inquiries and providing detailed explanations of services and products.

Mixed Experiences

While many reviews were positive, there were some negative experiences reported, particularly regarding one employee's service, which led to dissatisfaction.

Store Environment

The store was described as clean and organized, with minimal wait times, contributing to a pleasant shopping experience.
  • AL
    Aaratrika Lee
    1 day ago
    5.0
    Derique is a FANTASTIC salesperson. He was patient with me in explaining the plan, the device and even setting up my new phone. He is a sweetheart because he went above and beyond in showing his hospitality as I was waiting for my phone to get transferred from my old phone. He checked if I was doing fine if I needed anything to eat or drink and had kept his smile throughout. Thank you Derique for what you do because your exceptional service definitely elevated my Verizon experience. Cheers to you!
  • DW
    Dollie Wright
    Nov 9, 2025
    5.0
    Ezeh deserves a raise with how patient he was with setting up my new phone. Answered all my questions and then some!
  • AJ
    adelle john
    Nov 6, 2025
    5.0
    Ez was wonderful and very knowledgeable
  • LG
    Lusbin Godínez
    Oct 27, 2025
    5.0
    Fernando hace un muy buen trabajo. Si necesitan agregar líneas o crear cuentas es el buenísimo. Muchas gracias por su ayuda.
  • JP
    Janice Pace
    Oct 27, 2025
    5.0
    Came in and worked with a remarkable young man named Ezeh. Very patient and helped me with setting up my new phone.

Frequently Asked Questions About Verizon

What products and services does Verizon at 7320 Staples Mill Rd offer?

Verizon offers smartphones, tablets, Verizon home internet, wireless devices, accessories, and services including prepaid plans, bill payments, business accounts, new lines, upgrades, device activation, financing, and more.

What are the operating hours for Verizon on Staples Mill Rd?

The store is open Monday to Saturday from 10:00 AM to 8:00 PM, and on Sunday from 11:00 AM to 5:00 PM.