Verizon

4.6
453 reviews

About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Norfolk, VA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Verizon
725 E Little Creek Rd, Norfolk, VA
23518, United States

Hours

Reviews

4.6
451 reviews
5 stars
391
4 stars
14
3 stars
8
2 stars
3
1 star
35

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the helpfulness and knowledge of staff members, particularly Johnnie, Bill, and Michael.

Wait Times

Several reviews mentioned long wait times due to understaffing, with only one employee available at times.

Professionalism

Feedback varied on professionalism; while some employees were described as friendly and professional, others were noted for being rude or dismissive.

Store Environment

The store was generally described as clean, but some customers felt unwelcome or ignored upon entering.

Problem Resolution

While many customers had positive experiences resolving issues, there were notable complaints about misinformation and unhelpful responses from staff.
  • KC
    Kelly Carl
    Oct 9, 2025
    5.0
    Johnnie was really helpful and courteous. He took care of all our needs in no time. Really satisfied with him and his store
  • NA
    Nicole Alvarado
    Sep 25, 2025
    5.0
    My customer service rep Johnnie was ver knowledgeable and made the whole process seamless.
  • SC
    Stephen Casazza
    Sep 1, 2025
    5.0
    Great quick help updating a device.
  • RZ
    Rich Zbikowski
    Aug 31, 2025
    5.0
    Our Customer Rep, Willy, was awesome!! Great experience.
  • KH
    Kathryn Harris
    Jul 30, 2025
    5.0
    Liz was very helpful and she took the time to explain everything to me, very patient with me while answering the questions I needed to know 😊.

Frequently Asked Questions About Verizon

What products does Verizon at 725 E Little Creek Rd offer?

Verizon offers a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and more.

What brands are available at this Verizon store?

The store carries brands such as Verizon Wireless, Samsung, Apple, Motorola, Google, and several accessory brands like Otterbox and Mophie.