Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Norfolk, VA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.6
451 reviews
5 stars
391
4 stars
14
3 stars
8
2 stars3
1 star
35
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and knowledge of staff members, particularly Johnnie, Bill, and Michael.
Wait Times
Several reviews mentioned long wait times due to understaffing, with only one employee available at times.
Professionalism
Feedback varied on professionalism; while some employees were described as friendly and professional, others were noted for being rude or dismissive.
Store Environment
The store was generally described as clean, but some customers felt unwelcome or ignored upon entering.
Problem Resolution
While many customers had positive experiences resolving issues, there were notable complaints about misinformation and unhelpful responses from staff.
- KCKelly CarlOct 9, 20255.0Johnnie was really helpful and courteous. He took care of all our needs in no time. Really satisfied with him and his store
- NANicole AlvaradoSep 25, 20255.0My customer service rep Johnnie was ver knowledgeable and made the whole process seamless.
- SCStephen CasazzaSep 1, 20255.0Great quick help updating a device.
- RZRich ZbikowskiAug 31, 20255.0Our Customer Rep, Willy, was awesome!! Great experience.
- KHKathryn HarrisJul 30, 20255.0Liz was very helpful and she took the time to explain everything to me, very patient with me while answering the questions I needed to know 😊.
Frequently Asked Questions About Verizon
What products does Verizon at 725 E Little Creek Rd offer?
Verizon offers a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and more.
What brands are available at this Verizon store?
The store carries brands such as Verizon Wireless, Samsung, Apple, Motorola, Google, and several accessory brands like Otterbox and Mophie.
What are the store hours for Verizon in Norfolk, VA?
The store is open Monday to Saturday from 10:00 AM to 8:00 PM and Sunday from 11:00 AM to 6:00 PM.
Does Verizon in Norfolk offer in-store pickup?
Yes, they offer in-store pickup services for products.
What payment methods are accepted at this Verizon location?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, Samsung Pay, and Visa.
What services can I get at the Verizon store on E Little Creek Rd?
You can get new lines, upgrades, new devices, and accessories at this store.
Is there free Wi-Fi available at the Verizon store?
Yes, the store offers free Wi-Fi.
Are there any places nearby to grab a bite before or after visiting Verizon?
Nearby you can visit Tropical Smoothie Cafe, Jersey Mike's Subs, Domino's Pizza, Subway, or Applebee's Grill + Bar for food and drinks.
Which places near Verizon Norfolk could help customers with other services?
Customers can find one-stop solutions nearby including Hair Cuttery for haircuts, OneMain Financial for financial services, and Leisure Dental for dental care.
What nearby shopping and recreational places can customers explore?
Nearby options include Mattress Firm for home goods, Kmart for department store shopping, and Love Rugby Company for gym and sports activities.