Verizon

4.4
371 reviews

About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Wireless Zone, Verizon Authorized Retailer, Newport News, is your one stop shop for all of your phone and wireless service needs. We offer the latest devices with Verizon network coverage, including 5G service, for both consumers and businesses. Come to Wireless Zone for smartphones, tablets, Verizon home internet, tech accessories, connected devices, award-winning customer service, and more. Visit us at 14344 Warwick Blvd.

Location

Verizon
14344 Warwick Blvd, Newport News, VA
23602, United States

Hours

Reviews

4.4
367 reviews
5 stars
293
4 stars
23
3 stars
7
2 stars
11
1 star
33

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff, particularly Travis and Eluxus, for their professionalism, friendliness, and helpfulness.

Knowledgeable Staff

Customers frequently noted the staff's expertise in handling phone upgrades and troubleshooting issues.

Positive Experiences

Numerous reviews highlighted enjoyable experiences during visits, with customers feeling valued and well taken care of.

Mixed Feedback

While many reviews were positive, some customers reported negative experiences with certain staff members, indicating inconsistency in service.

Efficiency

Several customers appreciated the quick and efficient service provided during their transactions.
  • RH
    Rian House
    2 days ago
    5.0
    Eluxus was so great and attentive! Her customer service was amazing and she was very polite and helpful!! Y’all ask for her, she’ll get you right!
  • TA
    Tyler Andrews
    2 days ago
    5.0
    They were awesome!!!
  • CA
    Caitlin Andrews
    2 days ago
    5.0
    Very helpful
  • SA
    Sahba Abolfazli
    Nov 11, 2025
    1.0
    The guy that was assisting us was absolutely lazy, unintelligent, rude and misleading. On top of that he had his airpod in his ear listening to music and not being attentive and incredibly unproffesional. We had to pull teeth to get all the information and even with that the information given was incorrect. If you have no patience, angry at the world then dont work at customer service period. Note: This is a franchise and they will charge you $49.99 without explaining why or giving you the option to opt out. I do not recommend at all going here. I would rather go to the Jefferson branch and wait longer than go here. Ps. I went in today(11/11) at around 1pm
  • DD
    Duda
    Nov 1, 2025
    5.0
    Kayla J was very friendly and helpful. The whole store had a nice and fun atmosphere. Even though transferring providers took around an hour everyone kept a good mood.

Frequently Asked Questions About Verizon

What products and services does Verizon Wireless Zone in Newport News offer?

Verizon Wireless Zone in Newport News offers smartphones, tablets, Verizon home internet, tech accessories, connected devices, and award-winning customer service for both consumers and businesses.

What are the store hours for Verizon Wireless Zone at 14344 Warwick Blvd?

The store is open from 9:00 AM to 8:00 PM Monday through Saturday, and from 10:00 AM to 5:00 PM on Sundays.