Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Newport News for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.7
671 reviews
5 stars
320
4 stars
104
3 stars
74
2 stars
42
1 star
131
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received praise for their helpfulness and professionalism, others were criticized for rudeness and lack of knowledge.
Wait Times
Many customers reported long wait times, even with appointments, leading to frustration and dissatisfaction.
Store Environment
The store is often busy and crowded, which some customers found overwhelming, but others appreciated the convenience of the location.
Sales Practices
There are concerns about aggressive sales tactics and misinformation regarding plans and promotions, leading to customer dissatisfaction.
Employee Recognition
Several employees were highlighted for their exceptional service, suggesting that there are capable staff members despite overall negative experiences.
- DJderek joyner2 days ago2.0Go ahead and prepare to set aside your entire day. I think they get their business model from the DMV but I could be wrong.
- CCCyndie Clevenger5 days ago5.0Heather, I just had the most wonderful experience with Heather here in the Newport News Verizon store. Heather went above and beyond to help me with my new phone. If you want to be treated with care and kindness this is where you want to go!
- TDtaylor darnell5 days ago1.0Terrible customer service. Will never return .
- RRReidOct 17, 20253.03 stars because they are remolding so it is crowded and hectic.
- SSSonia SmithOct 10, 20255.0I want to give a shout out to T J that works in the Jefferson Avenue Verizon. We are going through a remodeling of bathrooms at our house. Things yesterday were just not going as planned so I decided to handle some insurance issues. In the process I had to print a form using a PDF app. Well I picked the wrong one and the devil took over my phone. Said I had a virus and needed to download another app to clean it up. I don't trust these things so after a while I carried my phone to T.J. almost in tears. He calmed me down, said he knew how to fix it and within 10 minutes had he all fixed. He said he sees this all the time and happy to help. Thank you T. J. and your manager needs to give you a raise and promotion.
Frequently Asked Questions About Verizon
What products and brands are available at the Verizon store in Newport News?
The Verizon store offers the latest 5G smartphones including the iPhone 15, Google Pixel 8, Samsung Galaxy S23, and brands like Apple, Samsung, Motorola, Google, Kyocera, and TCL.
What are the Verizon Newport News store's hours of operation?
The store is open Monday to Friday from 10:00 AM to 8:00 PM, Saturdays from 9:00 AM to 7:00 PM, and Sundays from 10:00 AM to 5:00 PM.
Can I schedule an appointment to visit the Verizon store?
Yes, you can schedule an in-store appointment online through the Verizon website or via the My Verizon app.
What pickup and delivery options does Verizon Newport News offer?
Verizon offers in-store pickup, curbside pickup, free 2-day shipping, express lockers, and same-day delivery in select areas.
Does Verizon Newport News accept mobile or contactless payments?
Yes, the store accepts mobile NFC payments, debit cards, and checks; cash payments are not required.
Is free Wi-Fi available at the Verizon Newport News store?
Yes, free Wi-Fi is available at the store for customer use.
Are there other mobile phone stores near Verizon in Newport News?
Yes, nearby mobile phone stores include ANR CELL Repair, ANR wireless, Boost Mobile, AT&T, and T-Mobile, providing options for repair, accessories, and alternate wireless services.
What restaurants are close to the Verizon Newport News store for a meal before or after visiting?
Nearby restaurants include Subway, Wingstop, Chipotle Mexican Grill, Japan Samurai, Outback Steakhouse, Wendy's, Burger King, and The Melting Pot for various dining options.
Are there any nearby salons or spas near Verizon Newport News?
Yes, you can visit nearby salons and spas such as Supercuts, Magic Nails, and Great Clips for haircuts and beauty treatments.
What types of services and plans does Verizon offer at this location?
Verizon offers mobile plans, wireless internet plans, voice plans, and Fios internet plans at the Newport News store.