Business Details
About
Cell Phone StoreElectronics StoreVerizon
Visit our store at Newport News for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.7
677 reviews
5 stars
324
4 stars
105
3 stars
74
2 stars
42
1 star
132
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received praise for their helpfulness and professionalism, others were criticized for being rude or dismissive.
Wait Times
Many customers reported long wait times, even with appointments, leading to frustration and dissatisfaction.
Staff Knowledge
There are concerns about staff knowledge and competence, with some customers feeling that employees were not adequately trained to assist with technical issues.
Store Environment
The store is often described as busy and crowded, which can contribute to a chaotic atmosphere and hinder customer experience.
Positive Experiences
Despite the negative feedback, several customers highlighted positive interactions with specific employees who provided excellent service.
- GBGregory Bentsen6 days ago5.0Excellent. These folks went to bat for me and got the situation resolved quickly and professionally.
- KBK BlountJan 5, 20261.0I entered the store to purchase an Apple HomePod mini. The employee at the front told me Apple no longer makes them and that the store did not carry them, despite one being clearly displayed on the shelf. After pointing it out, he removed it but remained dismissive. I informed him I would be paying with a Verizon virtual gift card. While I was pulling the card up from my email, he attempted to take my phone from my hand twice. I told him I would read the numbers aloud. He then rudely stated that the gift card was “probably expired,” even though it had a $100 balance. Due to the employee’s rude behavior and disregard for personal boundaries, I chose not to complete the purchase and left the store. This experience was unprofessional and made me uncomfortable.
- JAJo Marie AmesDec 27, 20251.0NO ACKNOWLEDGMENT WHATSOEVER UPON ARRIVAL.... terrible customer service and no one answers the phone. Bring back the door greeter ....some if us just want to make an appointment! You can do better ...
- MBMurat BakirciDec 16, 20255.0I had a great experience at the Verizon store thanks to Solution Manager Tim Dawson. He was extremely helpful, professional, and kind throughout the entire process. He took the time to explain everything clearly and made sure all my questions were answered. Customer service like this is rare these days. Highly recommend asking for Tim!
- JNjorge nunezDec 14, 20255.0I had an absolutely fantastic experience at the Verizon store on Jefferson Ave today. The entire staff was welcoming, professional, and genuinely focused on helping, but I want to give special recognition to Syvone (apologies if I misspelled her name). What initially felt like a complicated and frustrating situation, caused by mistakes made at another Verizon store involving my devices and number transfer, was handled by her with total confidence and care. She methodically corrected every issue, explained things clearly, and made the entire process feel seamless and effortless. After a chaotic and stressful weekend, Syvone completely turned the experience around. She relieved all the stress, ensured my account was set up correctly, and restored my confidence in Verizon customer service. This is the kind of service that keeps customers loyal. Huge thanks to her and the team at this location. This store sets the standard for what customer service should look like.
Frequently Asked Questions About Verizon
What products and brands are available at the Verizon store in Newport News?
The Verizon store offers the latest 5G smartphones including the iPhone 15, Google Pixel 8, Samsung Galaxy S23, and brands like Apple, Samsung, Motorola, Google, Kyocera, and TCL.
What are the Verizon Newport News store's hours of operation?
The store is open Monday to Friday from 10:00 AM to 8:00 PM, Saturdays from 9:00 AM to 7:00 PM, and Sundays from 10:00 AM to 5:00 PM.
Can I schedule an appointment to visit the Verizon store?
Yes, you can schedule an in-store appointment online through the Verizon website or via the My Verizon app.
What pickup and delivery options does Verizon Newport News offer?
Verizon offers in-store pickup, curbside pickup, free 2-day shipping, express lockers, and same-day delivery in select areas.
Does Verizon Newport News accept mobile or contactless payments?
Yes, the store accepts mobile NFC payments, debit cards, and checks; cash payments are not required.
Is free Wi-Fi available at the Verizon Newport News store?
Yes, free Wi-Fi is available at the store for customer use.
Are there other mobile phone stores near Verizon in Newport News?
Yes, nearby mobile phone stores include ANR CELL Repair, ANR wireless, Boost Mobile, AT&T, and T-Mobile, providing options for repair, accessories, and alternate wireless services.
What restaurants are close to the Verizon Newport News store for a meal before or after visiting?
Nearby restaurants include Subway, Wingstop, Chipotle Mexican Grill, Japan Samurai, Outback Steakhouse, Wendy's, Burger King, and The Melting Pot for various dining options.
Are there any nearby salons or spas near Verizon Newport News?
Yes, you can visit nearby salons and spas such as Supercuts, Magic Nails, and Great Clips for haircuts and beauty treatments.
What types of services and plans does Verizon offer at this location?
Verizon offers mobile plans, wireless internet plans, voice plans, and Fios internet plans at the Newport News store.