Verizon

3.7
920 reviews

About

Cell Phone StoreElectronics Store
Visit our store at Newport News for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.

Details

  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Verizon
12227 Jefferson Ave, Newport News, VA
23602, United States

Hours

Reviews

3.7
671 reviews
5 stars
320
4 stars
104
3 stars
74
2 stars
42
1 star
131

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some employees received praise for their helpfulness and professionalism, others were criticized for rudeness and lack of knowledge.

Wait Times

Many customers reported long wait times, even with appointments, leading to frustration and dissatisfaction.

Store Environment

The store is often busy and crowded, which some customers found overwhelming, but others appreciated the convenience of the location.

Sales Practices

There are concerns about aggressive sales tactics and misinformation regarding plans and promotions, leading to customer dissatisfaction.

Employee Recognition

Several employees were highlighted for their exceptional service, suggesting that there are capable staff members despite overall negative experiences.
  • DJ
    derek joyner
    2 days ago
    2.0
    Go ahead and prepare to set aside your entire day. I think they get their business model from the DMV but I could be wrong.
  • CC
    Cyndie Clevenger
    5 days ago
    5.0
    Heather, I just had the most wonderful experience with Heather here in the Newport News Verizon store. Heather went above and beyond to help me with my new phone. If you want to be treated with care and kindness this is where you want to go!
  • TD
    taylor darnell
    5 days ago
    1.0
    Terrible customer service. Will never return .
  • RR
    Reid
    Oct 17, 2025
    3.0
    3 stars because they are remolding so it is crowded and hectic.
  • SS
    Sonia Smith
    Oct 10, 2025
    5.0
    I want to give a shout out to T J that works in the Jefferson Avenue Verizon. We are going through a remodeling of bathrooms at our house. Things yesterday were just not going as planned so I decided to handle some insurance issues. In the process I had to print a form using a PDF app. Well I picked the wrong one and the devil took over my phone. Said I had a virus and needed to download another app to clean it up. I don't trust these things so after a while I carried my phone to T.J. almost in tears. He calmed me down, said he knew how to fix it and within 10 minutes had he all fixed. He said he sees this all the time and happy to help. Thank you T. J. and your manager needs to give you a raise and promotion.

Frequently Asked Questions About Verizon

What products and brands are available at the Verizon store in Newport News?

The Verizon store offers the latest 5G smartphones including the iPhone 15, Google Pixel 8, Samsung Galaxy S23, and brands like Apple, Samsung, Motorola, Google, Kyocera, and TCL.

What are the Verizon Newport News store's hours of operation?

The store is open Monday to Friday from 10:00 AM to 8:00 PM, Saturdays from 9:00 AM to 7:00 PM, and Sundays from 10:00 AM to 5:00 PM.