Business Details
About
Cell Phone StoreElectronics StoreVerizon
Visit our store at Mechanicsville for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.5
570 reviews
5 stars
257
4 stars
94
3 stars
49
2 stars
42
1 star
128
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some staff members like Chucky and Kim received praise for their helpfulness and friendliness, others were reported as rude and unprofessional.
Long Wait Times
Many customers experienced long wait times, with some reporting waits of over two hours, leading to frustration and dissatisfaction.
Store Management
Several reviews indicated issues with store management, including poor organization and lack of responsiveness to customer needs.
Product Knowledge
While some staff were noted for their knowledge and helpfulness, there were instances of misinformation and lack of assistance, particularly with complex issues.
Overall Experience
The overall experience at this location varies greatly; some customers had positive interactions while others reported severe dissatisfaction and vowed not to return.
- AWAshley WillsJan 1, 20261.0Will not be back. Been twice in one week and have gotten nowhere. Awful customer service. No desire to help.
- KSKaylin SecoreDec 20, 20255.0Kyle was great he was very helpful and patient with my family and I!
- KRKari RappoldDec 7, 20254.0The only reason they are not getting 5 is because of the Verizon company service. The guy who attempted to help me today was fantastic. He was very empathetic and open, honest, and humble the entire experience. However, nothing could help with our situation because Verizon has stupid complicated systems. I appreciate the staff here trying their best and hopefully we get somewhere soon.
- EGEarnestine GourdineDec 5, 20255.0Amazing service at the Mechanicsville Location! I was greeted and serviced by Chucky Hayes! He had all smiles and politeness for me when i popped in and had a question about my bill and service! Made my day! Most definitely will revisit when its time for my upgrade which is coming soon!
- EHEilise HayesDec 5, 20255.0Such an amazing experience at the Mechanicsville location. As soon as I walked in, I was immediately greeted by an associate. I had the pleasure of working with Chucky who fully explained what my options were and most importantly explained what I could expect in terms of my bill each month. They had several options for the phone I was looking for which was nice. Such a seamless process. This location will absolutely get my business moving forward.
Frequently Asked Questions About Verizon
What are the store hours for the Verizon Mechanicsville location?
The Verizon store in Mechanicsville is open Monday through Saturday from 9:00 AM to 7:00 PM and on Sunday from 10:00 AM to 5:00 PM.
Which brands of smartphones are available at Verizon Mechanicsville?
You can find the latest 5G smartphones including Apple, Samsung, Motorola, Google, Kyocera, and TCL at this store.
What payment methods does Verizon Mechanicsville accept?
They accept checks, debit cards, and mobile NFC payments, and you do not need to pay with cash only.
Can I schedule an appointment before visiting Verizon Mechanicsville?
Yes, you can schedule an in-store appointment online or via the My Verizon app for added convenience.
Does Verizon Mechanicsville offer shipping or in-store pickup?
Yes, they offer in-store pickup, free 2-day shipping, express lockers, and same-day delivery options where available.
What types of services does Verizon Mechanicsville provide?
They provide mobile plans, wireless internet plans, voice plans, and Fios internet plans suited for both personal and business use.
Are there any nearby places to eat around Verizon Mechanicsville?
Yes, nearby you can find Jersey Mike's Subs, Ruby Tuesday, Outback Steakhouse, Waffle House, and Cold Stone Creamery for a variety of dining options before or after your visit.
Is there a gaming or entertainment store near Verizon Mechanicsville?
Yes, GameStop and Mechanicsville Turnpike - GameStop are close by, offering video games, toys, magazines, and arcade entertainment that customers might want to check out.
What nearby stores offer related technology or accessories?
Nearby, there is an AT&T Store for mobile phone accessories and mobile phones, as well as OfficeMax for office and business equipment services.
How can nearby public places help customers visiting Verizon Mechanicsville?
Near the store you'll find gas stations like Shell and Dash In for fueling up your vehicle, and medical centers like Patient First for emergency care, which might be useful when running errands around the area.