Business Details
About
Cell Phone StoreElectronics StoreVerizon
Visit our store at Mclean for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.4
295 reviews
5 stars
151
4 stars
23
3 stars
13
2 stars
11
1 star
97
What are people saying?
AI-generated from recent customer reviews
Staff Professionalism
Many customers reported rude and unprofessional behavior from staff, particularly management, leading to negative experiences.
Customer Service
There were numerous complaints about slow service and lack of assistance, with some customers feeling ignored or dismissed.
Positive Experiences
Despite the negative feedback, several customers praised specific employees for their helpfulness and professionalism, highlighting a few standout staff members.
Store Management
The store management received significant criticism for their handling of customer issues and overall demeanor, impacting customer satisfaction.
- DADr Saud AlmutairyJan 4, 20261.0Very Poor Customer Service – Unacceptable Experience I had an extremely disappointing experience at Verizon - Tysons Corner Center. The customer service was very poor and unprofessional. Employees were sitting in the back and completely ignoring customers waiting in the front. There was no sense of responsibility or urgency to assist people who had been waiting for a long time. Additionally, the staff appeared to be untrained and unfamiliar with Verizon’s own systems and procedures, which caused unnecessary confusion and delays. The waiting time was unreasonably long—several hours—without any clear explanation or proper queue management. This level of service is unacceptable for a company like Verizon. Customers deserve respect, attention, and knowledgeable staff. I strongly hope management takes this issue seriously and improves both staff training and customer service standards.
- CDChristian DuncanDec 29, 20251.0Very rude and unprofessional staff. Ive been a loyal customer with verizon for almost 10 years and usually have had great experiences both online and in-store, but this was easily the worst ive ever had. We were in the store for 45 minutes before finally being noticed (store wasnt even that crowded) and only were to be told that they didn't have the iphone we wanted in stock and that they didnt know when they would get it. Essentially, they just told us to order it online and we wanted someone to help my mother set up her new phone. And I should mind you this was done in a very condescending and uncaring tone. After that, we just just went down to the apple store down the hall and were immediately helped and they had the phone in stock. Will never visit this store again.
- JSJ SDec 11, 20255.0Manoj was incredible. I came in to pick up my new phone, Manoj helped me out and mentioned a promotion which I ended up coming right back to inquire more about. It ended up working perfectly for what I needed and while I was there it got busy. Manoj commanded the floor, making sure to greet every single customer and checking in with them while also assisting his colleagues. At one point he was helping 4 people at once. And I never felt like i was being “sold” on anything. Everyone he helped left happier than when they came in. He explained everything clearly - the best interaction I’ve had at Verizon.
- MSMehmet SevinçerDec 9, 20255.0If you need something go find Mr.Chris he was best he is legend thank you for business. 👍👍✌️✌️✌️✌️🙌🙌🙌🙌🙌😍😍😍
- YAYaser AlkozayNov 26, 20251.0I had very bad experience with this store, I can't imagine that Verizon would hire people who are neither professional nor good enough for such an important and crowded area. The store manager was so deceitful and unprofessional that it's beyond belief. I recommend all customers to be completely satisfied and then deal again.
Frequently Asked Questions About Verizon
What are the operating hours for the Verizon store in McLean at Tysons Corner Center?
The Verizon store is open Monday through Saturday from 10:00 AM to 9:00 PM, and on Sunday from 11:00 AM to 7:00 PM.
What brands of smartphones can I find at the Verizon McLean store?
You can find the latest 5G smartphones from Apple, Samsung, Google, Motorola, Kyocera, and TCL at the store.
Does Verizon offer online ordering and in-store pickup?
Yes, you can order online and pick up your order in-store, with options including free 2-day shipping, express lockers, and same-day delivery in select areas.
What types of services does the Verizon store in McLean provide?
The store offers mobile plans, wireless internet plans, voice plans, and Fios internet plans for both personal and business needs.
How can I schedule an appointment at the Verizon store in McLean?
You can schedule an in-store appointment using the My Verizon app or by visiting their website.
What payment methods are accepted at the Verizon McLean store?
They accept checks, debit cards, mobile NFC payments, and do not require cash only transactions.
Is free Wi-Fi available at the Verizon store in McLean?
Yes, the Verizon store offers free Wi-Fi to customers.
What nearby retail options are available around the Verizon store in Tysons Corner Center?
Nearby retail options include the adidas Store McLean, Lululemon Athletica, Kendra Scott jewelry store, and Apple Tysons Corner for a variety of shopping experiences.
Can I find dining options near the Verizon McLean store?
Yes, there are several dining options near the store such as &pizza - Tysons Corner, BGR - The Burger Joint, CHA Street Food, and CAVA Mediterranean restaurant.
What other services are located near the Verizon store in Tysons Corner Center that customers might find useful?
Nearby services include Drybar hair salon, LensCrafters eyewear, and Dr. Christopher Son & Associates optometry clinic, which provide added convenience during your visit.