Verizon

Reviews

• KW

  Kimberly Warwell

  Nov 14, 2025
  1.0
  Unfortunately, due to inconsistent internet connections and unwanted soliciting weekly at my door my review is one star. The only positive thing is customer service, face-to-face and over the phone was good, except when they come knocking at your door. My family and I had Verizon internet service earlier this year. The wifi started to have issues and eventually losing connection constantly while in use. We had to end our plan, nothing personal. Verizon internet services did not work for my house hole. After we ended our services we started to get at home visits from Verzion employees, asking if we ever wanted services again, or if we ever had services with them, and who do we have now. Once we told them who we switched to, they laughed and negative comments about our new providers. We have asked the Verizon door-to-door workers to stop coming by, we are not interested but they don’t stop. It feels like I’m getting harassed and it feels unsafe. Once a Verizon worker said they can’t stop coming by even if we ask them to stop. I asked who’s their manager but they wouldn’t provide any information and eventually left. They still come by knocking at our door, at least once a week. I just hide from them at this point hoping they will hurry up and go away. I really wish they would leave my family alone. It makes me never want Verizon services again and I can’t suggest Verizon services to anyone.
• AK

  Awais Khan

  Oct 27, 2025
  1.0
  The lady in the store is rude
• PC

  Pusheen The Cat

  Oct 19, 2025
  5.0
  At 2 p.m. on a Saturday, I walked into this location with my mother. She is 76 years old, independent, but needs extra support when it comes to technology. We spent three hours in the store on a Saturday, which I already know is an amazingly fast turn around for a cell phone service carrier switch with an existing cell phone. The first hour was waiting for a service rep. This was time well spent in my mind because she cannot handle business on the phone and wants to be independent. Then, we started working with Nala, who not only walked my mother through the charges and changes, but also helped me explain when my mother didn't understand new technical words. She spent 2 hours with us, 1 hour of which was due to T-Mobile locking the eSIM so it couldn't change networks. This woman never suggested my mother just buy a new phone. She put a physical SIM card in to override the eSIM, which is incredibly forward technical thinking. My mother left happy and calm. I left thrilled.
• RL

  Rita Lockley

  Oct 15, 2025
  2.0
  Customer service is trash! I’m about to leave Verizon and I’m a business customer, it’s sad!! They work like it’s commission based!
• DW

  Dakota Wood

  Oct 8, 2025
  1.0
  We were lied to by the sale person about how much our bill would be to switch over from cox to Verizon and Verizon is refusing to fix it even though I have the messages from their sales person Felise. We are paying double the amount we were paying with cox when we were told it would be less than we were paying with cox. When I called about it to get the bill fix the person on the phone told me I was lying. Not happy at all with Verizon. 10/10 don’t recommend

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