VCA Todds Lane Animal Hospital

4.4
525 reviews

About

VeterinariansVeterinary Clinics & HospitalsVeterinary Specialty ServicesPet GroomingPet Boarding & KennelsVeterinary Information & Referral Services
VCA Todds Lane Animal Hospital is proud to be now serving the Hampton, VA community. We are committed to maintaining the highest AAHA (American Animal Hospital Association) standards. We are happy to support our clients with preventive care, a top-of-the-line wellness program, nutrition counseling, basic or advanced dentistry, ultrasound, hands free radiology, and soft tissue surgery. We offer same day appointments and drop off appointments as needed. From pediatric puppy and kitten care to senior pet care, our friendly, knowledgeable veterinarians, licensed veterinary technician, and caring support staff look forward to caring for your pet at every stage of their life.

Location

VCA Todds Lane Animal Hospital
1309 Todds Lane, Hampton, VA
23666, United States

Hours

Reviews

4.4
525 reviews
5 stars
391
4 stars
60
3 stars
19
2 stars
10
1 star
45

What are people saying?

AI-generated from recent customer reviews

Staff Attitude

Many customers praised the staff for being friendly, caring, and attentive to their pets' needs.

Service Quality

While some reviews highlighted excellent care and quick service, others expressed frustration with long wait times and poor communication regarding appointments.

Cost Concerns

Several customers noted high prices for services and medications, with some feeling that the clinic prioritizes profit over pet care.

Appointment Issues

Numerous reviews mentioned difficulties in scheduling appointments, including last-minute cancellations and long wait times for available slots.

Mixed Experiences

Overall, experiences varied widely, with some long-time customers expressing disappointment in the decline of service quality since the clinic's acquisition by VCA.
  • SK
    Space Kitten
    Nov 16, 2025
    5.0
    Very friendly
  • BM
    Bianca - Computer & Data Scientists MScS
    Sep 3, 2025
    1.0
    This AM I took a walk to 7 eleven. I have lived in this neighborhood for going on 13 years & have had no issues. Today I am walking past this Animal Hospital and this entitled woman blows her horn at me to move faster so she can drive into the parking lot. I assumed she works here. As a 9/11 AF War VET it sometimes takes me a second. I asked her what her problem was and she said she was turning from a main road. I said what does that matter no one was behind you - you could have patiently waited. It literally was seconds. I asked if she was going to hit me if I didn’t walk faster. This woman did not care at all. I remember when I walked past the church down the street from this hospital and someone needed to get into their parking lot as I was walking past the church. They actually waited for me to walk past & also kindly waived at me no issues. Character is everything. I lost 2 dogs last year and was thinking of getting more & come here since it is closer for me. After this I will not. I will continue to go to Mercury Animal or Yorktown. You have to be careful how you treat people.
  • KS
    Kimberly Smith
    Aug 30, 2025
    5.0
    I've brought all of my animals here they are always kind and help tremendously!
  • MC
    M Cherry
    Aug 8, 2025
    4.0
    My cockapoo had an ear infection and we went here because of her normal vet didn't have any available openings soon enough for my liking! So we tried them for the first time. The staff was super nice when we walked in. The waiting room was quiet and plenty of space in case other dogs are inside waiting and you don't want them to close to your dog. The doctor was short and quick to the point, which I love! NO FLUFF JUST TO THE POINT! Of course it was expensive but my girl is NO longer in pain. So I may jump ship and go there more than the original vet that we used. The vet assistants were all super nice both visits which is the best to me. Definitely recommend them.
  • TT
    Tara
    Jul 21, 2025
    1.0
    My husband called this morning to find out what option we had to bring our baby Kylie in to get her checked further as we took her to UrgentVet on Saturday. We were told all she’d need and basically they’re just about as expensive as UrgentVet is for diagnostics. $600-$700 and that’s without the sedation she’s need and another exam etc…we asked about payment plans etc and of course as we expected they have none besides care credit. We understand that though. But the young lady he was speaking to said she wasn’t trying to be rude (which is usually what someone says before they are) but we should think about calling someone else for euthanasia or check quality of life. She literally had the referral from UrgentVet that every thing she was bright and alert etc I will attach the report. She literally only had three things abnormal. Her respiratory has always been the way it is we’ve had that checked a while back and she snores. We were told by Todd’s lane that she’s fine in that aspect. I’m not saying that her heavy abdomen won’t make that worse but she has the history. She’s literally around here licking her mouth when we’re eating barking and running to the door when we get home still. Same energy just hard for her to get comfortable to lie down but she’s resting well once she gets into her position. What would I look like taking my dog in there and they see how she’s behaving and to even discuss putting her down is so heartless. Everyone else have called has been so caring and sweet and providing resources. Todds Lane was great back in the day when we used to take our dogs there but now it’s all about selling you on products and services. It’s not about the care of the animals at all. I hope they that they sow because they are heartless! Smh…I will not take Kylie there for anything else. I wanted to add a video of how excited she still is and active but I can’t. She’s not lethargic, no vomiting, no diarrhea. None of those symptoms. The only thing is that she seems disinterested in her dog food so I’m fixing her chicken and rice and turkey and vegetables with no salt right now and she is eating that just fine.

Frequently Asked Questions About VCA Todds Lane Animal Hospital

What services does VCA Todds Lane Animal Hospital offer for pets?

VCA Todds Lane Animal Hospital offers comprehensive services including preventive care, advanced dental care, nutrition counseling, diagnostics, surgery, vaccinations, pet grooming, and boarding, among others.

What are the hospital's operating hours?

The hospital is open Monday through Friday from 8:00 AM to 5:00 PM and is closed on Saturdays and Sundays.