Verizon

4.7
275 reviews

About

Cell Phone StoreElectronics StoreTelephone CompanyInternet Service Provider
Cellular Sales is Fairlawn’s go-to Verizon Authorized Retailer for the latest devices, including iPhone 17 Pro Max, Google Pixel 10 Pro XL, and Samsung Galaxy S25 Ultra. With multiple Knoxville locations, we offer personalized service, device upgrades, and trade-in options on America’s most reliable network. Our mission has been to keep [city] connected with top technology and expert guidance. Visit us today for the newest smartphones, tablets, and accessories.

Details

  • Requires appointmentNot available

Location

Verizon
7347 Peppers Ferry Blvd., Fairlawn, VA
24141, United States

Hours

Reviews

4.7
275 reviews
5 stars
233
4 stars
18
3 stars
10
2 stars
1
1 star
13

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlight exceptional customer service, particularly praising staff members like Adam, Brian, and Eden for their patience, knowledge, and willingness to go above and beyond.

Staff Knowledge

Customers frequently noted the staff's expertise and ability to explain products and services clearly, making the purchasing process easier.

Mixed Experiences

While many customers had positive interactions, some reported negative experiences, particularly regarding billing issues and perceived pressure during sales.

Store Environment

The store is described as welcoming and well-presented, contributing to a positive shopping experience.

Product Issues

Several customers expressed frustration with product-related issues, including problems with phone setups and service plans.
  • RH
    Roberta Hale
    Nov 13, 2025
    5.0
    Brandon was very helpful explaining to me how I can set up, register & use my Verizon internet. He walked me through the whole process.
  • HB
    Heather Basinger
    Aug 23, 2025
    5.0
    Am so glad we decided to go in for help w a broken phone. Adam truly went to bat for us when insurance wanted us to pay & we shouldn’t have had to. He also revamped our account & found us some awesome deals, was extremely patient w all of our needs & truly went above & beyond to provide one of a kind exceptional service. Very grateful! PS: not saying the other workers aren’t great but we only experienced Adam; can confirm this man deserves a raise!! 😁
  • WW
    Walter Wells
    Jun 13, 2025
    3.0
    Went from prepaid to contract phone, just to keep getting spam calls and robot calls trying to get information from me, never had that problem with prepaid Verizon but no soon as I get a contract phone I have random numbers everyday calling trying to steal information from me what did y'all do put me on the list for these people to contact me?
  • RW
    Rusty Whitener
    Jun 10, 2025
    5.0
    Adam was absolutely amazing! It was super busy, he was so gracious with everyone. He was multitasking, fielding questions from his coworkers at the same time. Adam's calm, kind and patient demeanor affects everyone there from customers to co workers! What a gem to have him on staff. I will be raving about my experience there to everyone I know!
  • RW
    Rebecca Whitener
    Jun 9, 2025
    5.0
    Eric was fantastic! He was so gracious and patient and went the extra mile helping me! Can't say enough good things about him, Adam and this Verizon store in Fairlawn Va!!!

Frequently Asked Questions About Verizon

What services does the Verizon store at 7347 Peppers Ferry Blvd. offer?

The Verizon store offers wireless device sales, plan upgrades, accessories, exclusive Verizon services, and bill payment in-store.

Which wireless brands can I find at this Verizon location?

You can shop devices from Verizon, Apple, Samsung, Motorola, Google, LG, HTC, and Asus at this store.