Business Details
About
Cell Phone StoreElectronics StoreCell Phone Accessory Store
Russell Cellular, your local Verizon Authorized Retailer offering all the latest and greatest mobile phone technology at 12985 Fair Lakes Parkway in Fairfax, VA 22033
Details
- DeliveryNot available
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
Location
Hours
Reviews
4.5
257 reviews
5 stars
219
4 stars
7
3 stars1
2 stars0
1 star
30
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some praised staff for being helpful and knowledgeable, while others reported rudeness and lack of assistance.
Store Availability
Frequent complaints about the store being closed during posted hours, leading to frustration among customers.
Sales Experience
Positive experiences noted with specific employees who provided thorough assistance and made the purchasing process easy.
Billing Issues
Several customers reported discrepancies in billing and issues with service plans, leading to dissatisfaction.
Staff Knowledge
While some staff were praised for their expertise, others were criticized for being unhelpful or lacking product knowledge.
- LPLauren PreerNov 12, 20251.0Awful Basically I had to set up my own phone Terrible customer service
- JCJason CrostonNov 5, 20255.0Excellent service and very knowledgeable staff.
- JJJonathan JacksonOct 29, 20255.0I had a great experience at the Verizon store. The staff was friendly, helpful, and made the whole process quick and easy. They explained everything clearly, helped set up my new phone, and made sure everything was working before I left. Excellent service and a smooth visit overall!
- SLShiyeon LeeOct 29, 20251.0Insurance was added to a new ohone without consent
- JAJosef AnddeSep 26, 20255.0Great service, reps were very kind and respectful !
Frequently Asked Questions About Verizon
What products and brands are available at the Verizon store on Fair Lakes Parkway?
The store offers Verizon Wireless services and products including cellular phones, smartphones, tablets, accessories, smartwatches, and prepaid options with brands like Verizon, Russell Cellular, Samsung, Google, Apple, Motorola, and LG.
What are the operating hours for the Verizon store at 12985 Fair Lakes Pkwy, Fairfax, VA?
The store is open Monday through Saturday from 10:00 AM to 8:00 PM, and on Sundays from 11:00 AM to 5:00 PM.
Does the Verizon store offer in-store pickup services?
Yes, the Verizon store provides in-store pickup for your convenience.
What payment methods does the Verizon store accept?
The store accepts American Express, Cash, Discover, Mastercard, and Visa payments.
Is the Verizon store wheelchair accessible?
Yes, the store has a wheelchair accessible entrance to accommodate all customers.
How can I contact the Verizon store in Fairfax for inquiries or support?
You can reach the store by phone at +1 703-502-7900 or email at fairfax.va@russellcellular.com.
Are there any popular dining options near the Verizon store at Fair Lakes Parkway?
Yes, nearby dining options include Noodles & Company, Olive Garden, Sakura Japanese Steakhouse, and Jason's Deli, perfect for grabbing a meal before or after your visit.
What shopping centers or retail stores are located close to the Verizon store?
Fair Lakes Center shopping center along with stores like Lane Bryant, J.Crew Factory, and Saks OFF 5TH are nearby, providing plenty of shopping options around the area.
Are there any health and wellness services located near the Verizon store?
Yes, nearby services include Fair Lakes Dental, Fair Lakes Optometry, Massage Envy Fairfax / Fair Lakes, and Banfield Pet Hospital for your medical and wellness needs.
What is the official website to learn more about the Verizon store operated by Russell Cellular?
You can visit http://www.russellcellular.com/ for more information about the store and its services.