Verizon

4.3
276 reviews
Get DirectionsCallWebsite

Business Details

12985 Fair Lakes Pkwy, Fairfax, VA
22033, United States
(703) 502-7900
https://www.russellcellular.com/store-locations/fairfax-1-va
GoogleFacebookInstagramLinkedIn

About

Cell Phone StoreElectronics StoreCell Phone Accessory Store
Russell Cellular, your local Verizon Authorized Retailer offering all the latest and greatest mobile phone technology at 12985 Fair Lakes Parkway in Fairfax, VA 22033

Details

  • DeliveryNot available
  • Requires appointmentNot available
  • DebitAvailable
  • Cash onlyNot available

Location

Verizon
12985 Fair Lakes Pkwy, Fairfax, VA
22033, United States

Hours

Reviews

4.5
262 reviews
5 stars
221
4 stars
7
3 stars
1
2 stars
0
1 star
33

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some customers praised the helpfulness and professionalism of staff, others reported rude and dismissive behavior.

Store Hours

Numerous reviews indicate that the store frequently opens late or is closed during posted business hours, leading to frustration among customers.

Product Knowledge

Some staff members were noted for their excellent product knowledge and ability to assist customers effectively, while others were criticized for being unhelpful or uninformed.

Overall Experience

Customers had varied experiences, with some expressing satisfaction with their service and others feeling misled or disappointed, particularly regarding billing and product availability.
  • RT
    Randy Thur
    Jan 3, 2026
    5.0
    Laura Smith was the best rep in the business I've ever worked with...would highly recommend her or the team in fair lakes to anyone!
  • AA
    Aymen Ahmed
    Dec 15, 2025
    1.0
    Waited almost 3 hours just to do an upgrade and they didn’t offer any complimentary for the wait.
  • CC
    Cody
    Dec 6, 2025
    1.0
    Came to the store at 1005 when it days opens at 1000. Door was locked and waited for over 15 minutes and no one was there. Other people also Waiting. Tried to call and went to voicemail. Dont recommend coming to this store close to opening. Appears they lack accountability for timeliness. Other reviews have stated issues with them for times.
  • YP
    YT Pak
    Dec 4, 2025
    5.0
    Superb support in terms of marketing, product knowledge, service and professionalism of the employees were just awesome!!
  • LP
    Lauren Preer
    Nov 12, 2025
    1.0
    Awful Basically I had to set up my own phone Terrible customer service
Read more reviews on Google

Frequently Asked Questions About Verizon

What products and brands are available at the Verizon store on Fair Lakes Parkway?

The store offers Verizon Wireless services and products including cellular phones, smartphones, tablets, accessories, smartwatches, and prepaid options with brands like Verizon, Russell Cellular, Samsung, Google, Apple, Motorola, and LG.

What are the operating hours for the Verizon store at 12985 Fair Lakes Pkwy, Fairfax, VA?

The store is open Monday through Saturday from 10:00 AM to 8:00 PM, and on Sundays from 11:00 AM to 5:00 PM.