Business Details
About
Cell Phone StoreElectronics StoreCell Phone Accessory Store
Russell Cellular, your local Verizon Authorized Retailer offering all the latest and greatest mobile phone technology at 5259 Alexander Road in Dublin, VA 24084
Details
- DeliveryNot available
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
Location
Hours
Reviews
4.7
251 reviews
5 stars
229
4 stars
5
3 stars
4
2 stars1
1 star
12
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, knowledgeable, and helpful, with specific mentions of employees like Skyler, Darnell, and Eemahni.
Store Experience
Several reviews highlighted positive experiences in-store, with customers appreciating the assistance they received during phone purchases and setups.
Staffing Issues
Some customers reported issues with the store being understaffed or closed during business hours, leading to frustration.
Technical Support
Customers expressed dissatisfaction with Verizon's technical support and service issues, indicating a disconnect between in-store service and corporate support.
Product Availability
There were complaints about delays in receiving ordered products and issues with trade-in values not being honored.
- EMEllo MateOct 24, 20251.0These people are seriously fishy. They were no help at all trying to get a plan switched around, claimed they couldn't do it there it's only over the phone now. I went to fairlawn and they did it no problem! Everyone at fairlawn said that they hear this all the time. I'm not sure why the reviews are so high, it's unanimously hated by the other stores.
- MPmichael penningtonOct 8, 20255.0Oh these guys are absolutely great!! They go above and beyond for the customers and know how to help them in store with just about everything! I was very grateful for their help with mine and my dad's phones!
- TCTommy CarpenterOct 8, 20255.0Very friendly, courteous and knowledgeable. Pleasant experience!
- EWElijah WillisSep 22, 20255.0I had a great experience at the Dublin Verizon! Tyler helped me preorder my iPhone 17 pro max. The phone arrived on release day and the store manager went above and beyond to activate my phone and make sure everything was setup correctly before leaving. The manager reviewed my current plan and even saved me money on my monthly bill! I highly recommend this location to anyone in need of cell phone servicing.
- LLLiberty LibertySep 5, 20251.0I highly suggest to go to a different Verizon store!
Frequently Asked Questions About Verizon
What products and brands are available at the Verizon store in Dublin, VA?
The Verizon store offers Verizon Wireless products including smartphones, tablets, accessories, smartwatches, and prepaid devices from brands like Samsung, Google, Apple, Motorola, and LG.
What are the store hours for the Verizon retail location on Alexander Road?
The store is open Monday through Saturday from 10:00 AM to 8:00 PM, and Sundays from 11:00 AM to 5:00 PM.
Does the Verizon store offer any pickup or delivery services?
Yes, the store provides in-store pickup services but does not currently offer delivery.
What payment methods are accepted at the Verizon store in Dublin?
They accept American Express, Cash, Discover, MasterCard, and Visa for payments.
Is the Verizon store wheelchair accessible?
Yes, the Verizon store has a wheelchair accessible entrance to accommodate all customers.
Does the Verizon store require appointments or offer curbside pickup?
No, appointments are not required and the store does not currently offer curbside pickup.
What nearby dining options are available around the Verizon store on Alexander Road?
Customers can visit nearby restaurants like Domino's Pizza, Asahi Fusion (Japanese restaurant), El Ranchero (Mexican restaurant), and Fatz Southern Kitchen for a variety of dining experiences before or after their visit to the store.
Are there nearby transit or convenience locations to help customers reach the Verizon store?
Yes, Liberty Fuel Stop and Liberty Truck Stop are nearby and can assist customers with fuel and convenience needs while visiting the Verizon store.
What other retail or service locations are near the Verizon store in Dublin?
Nearby services include University Physical Therapy for health needs and Walmart Dublin - Alexander Rd for additional shopping, making the area convenient for multi-purpose visits.
How can I contact the Verizon store in Dublin for inquiries or support?
You can call them at +1 540-307-1870 or email dublin.va@russellcellular.com for assistance.