Business Details
About
Cell Phone StoreInternet Service ProviderTelecommunications Service ProviderCellular Sales
Cellular Sales is Charlottesville’s go-to Verizon Authorized Retailer for the latest devices, including iPhone 17 Pro Max, Google Pixel 10 Pro XL, and Samsung Galaxy S25 Ultra. With multiple Knoxville locations, we offer personalized service, device upgrades, and trade-in options on America’s most reliable network. Our mission has been to keep [city] connected with top technology and expert guidance. Visit us today for the newest smartphones, tablets, and accessories.
Details
- Requires appointmentNot available
Location
Hours
Reviews
4.8
596 reviews
5 stars
552
4 stars
14
3 stars6
2 stars6
1 star
18
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor experiences with rude and unprofessional staff, particularly with the store manager, while others praised specific employees for their exceptional service.
Product Knowledge
Several reviews highlighted the staff's knowledge and ability to explain options clearly, with particular praise for employees like Paul, Jacques, and Noah.
Store Environment
Some customers noted issues with cleanliness and outdated signage, while others appreciated the overall atmosphere and organization of the store.
Sales Practices
There were complaints about misleading promotions and pressure tactics, contrasting with positive experiences where customers felt well-informed and not pressured.
- CWClay WittDec 30, 20255.0Gerald C. was professional, patient, and personable at all times and went above and beyond to make sure that our phone transfers went smoothly. He is a credit to the organization.
- RJRega JabarDec 8, 20251.0I’ve never encountered a worse customer service experience. I told the associate I was working with I’d be happy to read the IMEI number to him when we came in to transfer a line, but he thought I was insulting him by implying he can’t read. When I assured him I was not, his hostility grew and his attitude grew worse. I then said I wanted to work with another associate, but the other associates, who were not with any other customers, declined, saying they didn’t want to take a commission away from him. I asked to speak to the manager, but he was not available. I went to the other Verizon store and had a wonder experience, and a new phone plus fee iPad. Save yourself the trouble and just go to the corporate Verizon store.
- THT HNov 29, 20251.0Are you aware you still have this COVID area sign posted outside your store? Lazyness or... Something deeper?
- TATalal AlrahbiNov 2, 20251.0I visited this Verizon store to buy a cover case for my iPhone 17 Pro Max. I politely asked if I could open the case just to take a quick look before buying it. One of his coworkers said “yes,” but then he — who seemed to be the store manager — interrupted and said in a rude tone, “No, no, you can’t open it before you buy it.” I explained that another Verizon store had allowed me to open it before, and he responded very disrespectfully, saying, “Then why didn’t you buy it from that store?” and “Go back there and let them open it for you.” His behavior was extremely rude and unprofessional — especially for someone who appears to be the store manager. He clearly lacks basic customer service skills and gives a terrible impression of Verizon. This kind of attitude completely ruins the customer experience and damages the company’s reputation.
- SASultan AlserourNov 2, 20251.0I was in that store before like five minutes and I went there to buy a phone case for my iPhone, and I didn’t because the store manager was so rude and unprofessional, when I got to the store he just sitting on his chair doing nothing and when I find the case that I want I told him can I tried it on my iPhone or just take it out of his box to see it he refused to let me and when I told him that the other stores didn’t mind he just said go to other virison store I don’t care if you want it just buy it or go . well that’s just so rude I don’t recommend anybody to buy anything from that store because of that rude manager he treats customers like nothing
Frequently Asked Questions About Verizon
What services does the Verizon store at 1200 Emmet St N offer?
The Cellular Sales Verizon store provides wireless sales, device upgrades for brands like Apple and Samsung, Verizon plans, wireless accessories, and exclusive promotions.
What are the store hours for Cellular Sales on Emmet St N?
The store is open Monday through Saturday from 9:00 AM to 8:00 PM, and Sunday from 12:00 PM to 6:00 PM.
Can I pick up my online order at the Cellular Sales Verizon store?
Yes, the store offers both in-store pickup and curbside pickup services.
Which phone brands are available at the Cellular Sales Verizon store in Charlottesville?
You can find devices from Verizon, Apple, Motorola, Samsung, LG, HTC, Google, and Asus.
What payment methods are accepted at the Verizon store?
The store accepts American Express, Discover, Mastercard, and Visa credit cards.
Is it necessary to make an appointment before visiting the Cellular Sales Verizon store?
No, appointments are not required, but you can call ahead to schedule one if you prefer.
What nearby places can I visit before or after shopping at the Cellular Sales Verizon store?
Nearby places include SPENGA Charlottesville gym, CAVA Mediterranean restaurant, and The Charlottesville Cooking School, offering fitness, dining, and cooking education opportunities.
Are there convenient food options near the Verizon store on Emmet St?
Yes, nearby dining options include Arby's fast food restaurant, Chang Thai Cville, and El Puerto Mexican restaurant.
Where can I find financial services close to the Cellular Sales Verizon store?
You can access services at the nearby LibertyX Bitcoin ATM, Bank of America ATM, and Loanmax Title Loans.
How can I contact the Cellular Sales Verizon store for support or inquiries?
You can call the store at +1 434-328-8225 or email CustomerService@cellularsales.com for assistance.