Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Wireless Zone, Verizon Authorized Retailer, Alexandria, is your one stop shop for all of your phone and wireless service needs. We offer the latest devices with Verizon network coverage, including 5G service, for both consumers and businesses. Come to Wireless Zone for smartphones, tablets, Verizon home internet, tech accessories, connected devices, award-winning customer service, and more. Visit us at 3518 King St.
Details
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
- Curbside pickupAvailable
Location
Hours
Reviews
4.7
647 reviews
5 stars
585
4 stars6
3 stars5
2 stars3
1 star
48
What are people saying?
AI-generated from recent customer reviews
Customer Service
The staff consistently received praise for their friendly, knowledgeable, and helpful service, with many customers recommending specific employees like John and Anthony.
Expertise
Customers highlighted the staff's technical knowledge and ability to assist with complex issues, ensuring a smooth experience during phone upgrades and account setups.
Efficiency
Many reviews noted the quick and efficient service provided, with staff managing multiple customers effectively while still offering personalized attention.
Positive Experiences
Numerous customers reported excellent experiences, often describing their visits as pleasant and stress-free, thanks to the attentive service.
Mixed Feedback
While most reviews were positive, some customers reported issues with upselling and miscommunication regarding charges, indicating a need for improved transparency.
- CSChamesseddine Souib1 day ago5.0Great service, John was outstanding. His hospitality help tsaving the day, even if i am about to cancel the service because of a unprofessional agent. Thank you John, Verizon sgould have a lot of you in their other store. Columbia pike one closed at 15h Sunday (2 hours earlier than their normal), Clarendon one unfriendly... Bad experience sadly.
- OMomar mataNov 4, 20255.0Vraj was absolutely amazing! He was super helpful, knowledgeable, and made the whole process quick and easy. I really appreciated his patience and professionalism — he went above and beyond to make sure everything was perfect. I highly recommend coming to this Verizon store and working with Vraj!
- CMCheryl MomanNov 3, 20255.0Vraj was helpful in setting up my pixel watch and phone
- MLMark LindleNov 3, 20255.0Viraj was very helpful in selecting and setting up my new phone.
- SHShannon HaleyOct 28, 20255.0Vraj was so helpful today! He helped me get a newer upgraded iPhone 17 for almost free, and for much less than I would have paid for the iPhone 16 pro! He even helped me set up my new phone in the store!
Frequently Asked Questions About Verizon
What products and services does Verizon at 3518 King St, Alexandria offer?
Verizon offers smartphones, tablets, wireless devices, Verizon home internet, tech accessories, connected devices, and award-winning customer service.
What are the store hours for Verizon at this location?
The store is open Monday to Saturday from 9:00 AM to 7:00 PM and Sunday from 11:00 AM to 5:00 PM.
Does Verizon provide curbside pickup and in-store pickup options?
Yes, Verizon offers both curbside pickup and in-store pickup services to accommodate customers' needs safely.
What payment options are accepted at Verizon, Alexandria?
They accept American Express, Cash, Check, Discover, Financing, MasterCard, and Visa.
Is the Verizon store at 3518 King St wheelchair accessible?
Yes, the store has wheelchair accessible entrances and parking to ensure accessibility for all customers.
Can I schedule an appointment before visiting Verizon at this location?
Yes, you can schedule an appointment online at https://wirelesszone.com/appointments/ to ensure personalized service.
What brands of devices does Verizon, Alexandria carry?
They carry brands such as Apple, Samsung, Google, Motorola, LG, and many accessories brands like Otterbox, JBL, and Belkin.
What nearby coffee shops can I visit before or after shopping at Verizon?
Nearby coffee shops include APlus at Sunoco, Starbucks, and 7-Eleven, perfect for grabbing a coffee on your visit.
Are there any nearby hair or beauty salons close to Verizon, Alexandria?
Yes, Floyd's 99 Barbershop and IndigoChanel Makeup are nearby for haircuts and makeup services respectively.
How can nearby transport or service locations help when visiting Verizon at 3518 King St?
Nearby places like Mosser Limo Services offer transportation options, and gas stations like Sunoco and Shell Recharge provide convenience if you're driving.