Verizon

4.6
656 reviews

About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Wireless Zone, Verizon Authorized Retailer, Alexandria, is your one stop shop for all of your phone and wireless service needs. We offer the latest devices with Verizon network coverage, including 5G service, for both consumers and businesses. Come to Wireless Zone for smartphones, tablets, Verizon home internet, tech accessories, connected devices, award-winning customer service, and more. Visit us at 3518 King St.

Details

  • DebitAvailable
  • Cash onlyNot available
  • Accepts checksAvailable
  • Curbside pickupAvailable

Location

Verizon
3518 King St, Alexandria, VA
22302, United States

Hours

Reviews

4.7
647 reviews
5 stars
585
4 stars
6
3 stars
5
2 stars
3
1 star
48

What are people saying?

AI-generated from recent customer reviews

Customer Service

The staff consistently received praise for their friendly, knowledgeable, and helpful service, with many customers recommending specific employees like John and Anthony.

Expertise

Customers highlighted the staff's technical knowledge and ability to assist with complex issues, ensuring a smooth experience during phone upgrades and account setups.

Efficiency

Many reviews noted the quick and efficient service provided, with staff managing multiple customers effectively while still offering personalized attention.

Positive Experiences

Numerous customers reported excellent experiences, often describing their visits as pleasant and stress-free, thanks to the attentive service.

Mixed Feedback

While most reviews were positive, some customers reported issues with upselling and miscommunication regarding charges, indicating a need for improved transparency.
  • CS
    Chamesseddine Souib
    1 day ago
    5.0
    Great service, John was outstanding. His hospitality help tsaving the day, even if i am about to cancel the service because of a unprofessional agent. Thank you John, Verizon sgould have a lot of you in their other store. Columbia pike one closed at 15h Sunday (2 hours earlier than their normal), Clarendon one unfriendly... Bad experience sadly.
  • OM
    omar mata
    Nov 4, 2025
    5.0
    Vraj was absolutely amazing! He was super helpful, knowledgeable, and made the whole process quick and easy. I really appreciated his patience and professionalism — he went above and beyond to make sure everything was perfect. I highly recommend coming to this Verizon store and working with Vraj!
  • CM
    Cheryl Moman
    Nov 3, 2025
    5.0
    Vraj was helpful in setting up my pixel watch and phone
  • ML
    Mark Lindle
    Nov 3, 2025
    5.0
    Viraj was very helpful in selecting and setting up my new phone.
  • SH
    Shannon Haley
    Oct 28, 2025
    5.0
    Vraj was so helpful today! He helped me get a newer upgraded iPhone 17 for almost free, and for much less than I would have paid for the iPhone 16 pro! He even helped me set up my new phone in the store!

Frequently Asked Questions About Verizon

What products and services does Verizon at 3518 King St, Alexandria offer?

Verizon offers smartphones, tablets, wireless devices, Verizon home internet, tech accessories, connected devices, and award-winning customer service.

What are the store hours for Verizon at this location?

The store is open Monday to Saturday from 9:00 AM to 7:00 PM and Sunday from 11:00 AM to 5:00 PM.