Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderWireless Zone
Wireless Zone, Verizon Authorized Retailer, Alexandria, is your one stop shop for all of your phone and wireless service needs. We offer the latest devices with Verizon network coverage, including 5G service, for both consumers and businesses. Come to Wireless Zone for smartphones, tablets, Verizon home internet, tech accessories, connected devices, award-winning customer service, and more. Visit us at 3518 King St.
Details
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
- Curbside pickupAvailable
Location
Hours
Reviews
4.7
668 reviews
5 stars
605
4 stars6
3 stars5
2 stars3
1 star
49
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the staff for being helpful, knowledgeable, and patient, with many highlighting specific employees like John and Vraj for their exceptional service.
Efficiency
Many reviews noted quick and efficient service, with several customers mentioning that their transactions were completed in a timely manner.
Mixed Experiences
While most feedback was positive, some customers reported negative experiences, particularly regarding upselling and miscommunication about charges.
Technical Support
The staff demonstrated strong technical knowledge, assisting customers with phone setups, troubleshooting, and data transfers effectively.
- HLHalle LynchDec 7, 20255.0John M. Was very informative, helpful and efficient. He was able to provide my lines current options for phone and line upgrades in an easy to understand manner.
- ECElla CurryDec 3, 20255.0This Verizon location (intersection of King St, Braddock, and Quaker Lane in Alexandria, VA) offers exceptional service, purchase assistance, repairs, and advice. Today John M carefully inspected and cleaned my phone screen, replaced it with a new Guard Plus screen saver, walked me through registering it with Gadget Guard, and explained what to do if this happens again. John M is very knowledgeable, patient, and professional. He is a true asset to Verizon.
- KAKristina ArriagaNov 30, 20255.0I had the most fantastic experience at this Verizon! John was super helpful, kind, and full of information and tips. The whole experience — purchase & transfer of information — took less than 30 minutes. Will definitely come back here!
- DDDaniNov 27, 20255.0I want to leave a special thank-you to Mohammed (محمد) who assisted me and my son today at Verizon. Even on Thanksgiving Day, he was incredibly kind, patient, and respectful. He explained everything clearly, treated us with genuine care, and made the whole experience so much easier during a busy holiday
- WWWendelNov 27, 20255.0Muhammad at Verizon was extremely helpful. He took the time to understand my needs and helped me get a much better plan than I had before. Really friendly, patient, and knowledgeable. Great experience overall!
Frequently Asked Questions About Verizon
What products and services does Verizon at 3518 King St, Alexandria offer?
Verizon offers smartphones, tablets, wireless devices, Verizon home internet, tech accessories, connected devices, and award-winning customer service.
What are the store hours for Verizon at this location?
The store is open Monday to Saturday from 9:00 AM to 7:00 PM and Sunday from 11:00 AM to 5:00 PM.
Does Verizon provide curbside pickup and in-store pickup options?
Yes, Verizon offers both curbside pickup and in-store pickup services to accommodate customers' needs safely.
What payment options are accepted at Verizon, Alexandria?
They accept American Express, Cash, Check, Discover, Financing, MasterCard, and Visa.
Is the Verizon store at 3518 King St wheelchair accessible?
Yes, the store has wheelchair accessible entrances and parking to ensure accessibility for all customers.
Can I schedule an appointment before visiting Verizon at this location?
Yes, you can schedule an appointment online at https://wirelesszone.com/appointments/ to ensure personalized service.
What brands of devices does Verizon, Alexandria carry?
They carry brands such as Apple, Samsung, Google, Motorola, LG, and many accessories brands like Otterbox, JBL, and Belkin.
What nearby coffee shops can I visit before or after shopping at Verizon?
Nearby coffee shops include APlus at Sunoco, Starbucks, and 7-Eleven, perfect for grabbing a coffee on your visit.
Are there any nearby hair or beauty salons close to Verizon, Alexandria?
Yes, Floyd's 99 Barbershop and IndigoChanel Makeup are nearby for haircuts and makeup services respectively.
How can nearby transport or service locations help when visiting Verizon at 3518 King St?
Nearby places like Mosser Limo Services offer transportation options, and gas stations like Sunoco and Shell Recharge provide convenience if you're driving.