Verizon

4.1
175 reviews
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Business Details

3601 S 2700 W, West Valley City, UT
84119, United States
(801) 657-3147
https://www.victra.com
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About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in West Valley City, UT. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Verizon
3601 S 2700 W, West Valley City, UT
84119, United States

Hours

Reviews

4.1
175 reviews
5 stars
124
4 stars
8
3 stars
5
2 stars
10
1 star
28

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a significant inconsistency in customer service quality, with some employees praised for their helpfulness while others are criticized for being rude or unprofessional.

Long Wait Times

Many customers reported long wait times for service, often leading to frustration and dissatisfaction.

Billing Issues

Several reviews mention unexpected charges and billing discrepancies, leading to feelings of being misled or scammed.

Helpful Staff

Despite negative experiences, some staff members received commendations for their friendliness and willingness to assist customers.

Store Management

Customers expressed dissatisfaction with store management, citing a lack of support and professionalism during their visits.
  • LL
    Luka Lukic
    Nov 8, 2025
    1.0
    Worse costumer service ever the can’t even tell are the planes Spanish guy the girl can’t even explain only Spanish this American u gat learn English I can’t believe big company like Verizon has that low of service, we were gone switch from t-mobile but the lost us as customers the guy had attitude so we left
  • HS
    Hugo Sanchez
    Oct 10, 2025
    1.0
    Dude really couldn't give me my pin and 611 never answer over priced bad service goin back to T-Mobile
  • GP
    Gearly beloved Productions
    Sep 5, 2025
    5.0
    Juan was amazing! Thank you!
  • CD
    Cirina Didericksen
    Aug 30, 2025
    1.0
    They charge me twice I went to reclamar porque me estaban cobrando de más y según me iban a rembolsar mi dinero y me dieron menos dinero de lo que me dijeron. Mejor me moví a A T&T they offered me better service.
  • PW
    Papa Wolfe
    Jul 19, 2025
    1.0
    Why have a store if you just tell customers to call your 800 number. Zero Customer service here!
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Frequently Asked Questions About Verizon

What types of products does Verizon at West Valley City offer?

Verizon offers a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection.

What are the store hours for Verizon in West Valley City?

The store is open Monday to Thursday from 11:00 AM to 8:00 PM, Friday and Saturday from 11:00 AM to 9:00 PM, and Sunday from 12:00 PM to 6:00 PM.