Cricket Wireless Authorized Retailer

Reviews

• WS

  Wilber Antonio Santos

  Nov 17, 2025
  5.0
  👌👌👌👌💯💯💯
• A0

  Ashtoone 01

  Oct 20, 2019
  5.0
  Did not have actual crickets but they have me some mints so I'm happy
• MR

  Michelle Rosas

  Apr 6, 2018
  1.0
  My husband has been with Cricket wireless for years. He recently had his phone stolen. He has been paying the extra $7/month for insurance to cover theft or loss so we went into the store to file a claim. The store manager couldn't tell us any information about his account (model number of phone, how many gigs, when we bought it, etc...), she did try to start an insurance claim, but she couldn't complete it. We stood in the store and called the claims department, at first they tried to charge us $350 for a replacement phone, when their policy clearly states that his particular phone is only $250. Then the call cut off so we called back and they wouldn't help us, stating that we were over our limit for filing claims. This is the first claim my husband has ever filed in all the years he's been with Cricket. The store manager told us to wait 24 hrs and call back, so we did. We followed the automated instructions and started our claim online, but when we tried to submit the claim we kept getting a message saying that my husband's phone number is invalid, then the claims department wouldn't even speak to us and told us that our information was incorrect. So we waited a couple of days and tried again, same thing. So after about a week and a half with no phone and no help my husband decided to switch providers. Then this morning my husband called the store manager in cedar city to cancel his service. They couldn't cancel our account, we called customer service and they wouldn't cancel our account, we spoke to the claims department and they wouldn't cancel the account. All the women we spoke with this morning were vastly unhelpful and inadequate, one of them actually told me to stop talking. I cannot believe the customer service from this company, don't waste your time or money.
• CE

  Corbin Eggleston

  Nov 16, 2016
  1.0
  Went in to get a phobe for me and my wife and i was pow on cash they offered us a deal and it was still too high but they told us to come back as soon as we had the money and they would get us set up returned the next day and asked about the deal and they simply said sorry that deal was for yesterday there is nothing we can do to help you this wasn't a promotion this was there boss trying to drum up business but because we didn't have the money at that exact momebt the deal was no longer available thanos for nothing

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