Business Details
About
Cell Phone StoreElectronics Store
Visit our store at The Woodlands for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.8
436 reviews
5 stars
236
4 stars
65
3 stars
32
2 stars
18
1 star
85
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed feedback on customer service; some employees received praise for their helpfulness, while others were criticized for being dismissive or unhelpful.
Staff Knowledge
Several customers noted that staff members were knowledgeable and provided effective assistance, but there were also complaints about staff lacking product knowledge.
Wait Times
Long wait times were frequently mentioned, with customers expressing frustration over delays in receiving assistance.
Store Management
Concerns were raised about poor management practices, including inadequate staffing and lack of responsiveness to customer needs.
Overall Experience
While some customers had positive experiences with specific employees, many expressed dissatisfaction with the overall service and management at the store.
- MMMadisonNov 13, 20255.0Garret was super knowledgeable and easy to deal with this morning! Rockstar, thank you for your help ❤️🔥
- RTRandy T.Nov 12, 20251.0How is this place still open. I dropped off my equipment and a month later was charged 200 for not returning it…. Now I can’t find if they even gave me proof so verizon is not giving me my money back……. I guess the location is keeping them afloat because these people at this location would not stay open elsewhere. Everyone was confused when l dropped it off and now it looks they were confused on what to do with it!
- TKTA DA by KATNov 8, 20255.0bought my phone in for a trade up. Very helpful !
- KMKayla MoatsNov 1, 20252.0I have had Verizon for about 5 years and I will say that the customer service is awful at almost every store. I wanted to get a plan change and make sure one of my lines were disconnected and the first thing they asked me was did you do this on the app or see if you could do this on the app? We all know how confusing it is to try to switch plans and I wanted to make sure that it was a savings. They do everything in their power to not sign into your account and to make sure that you basically do it yourself. And I didn’t even know about the bundling of streaming services and I would not have known that if I would’ve done it on the app. I understand processes and things might be different but when the customer feels like they need to be doing this themselves, then what is the point of having anyone help you? The service isn’t just about signing up. It’s about the after as well. They are more than welcome to sign you up for anything that you want, but they don’t want to do anything to maintain you as a customer. And as much as everyone pays a month to have cell phone service, they should be ready and willing to help anyone that walks through that door.
- JPJesse PlataOct 24, 20255.0Evelyn was awesome. I’ve been there 3 times. for service and every time and coincidentally had Evelyn each time. She tends to service related issues as well as if I was in there to purchase something. Rare to find this kind of service now a days. Thank you Evelyn
Frequently Asked Questions About Verizon
What are the store hours for Verizon in The Woodlands?
The Verizon store is open Monday to Saturday from 10:00 AM to 8:00 PM, and on Sunday from 11:00 AM to 6:00 PM.
What products does the Verizon store in The Woodlands offer?
The store offers the latest 5G smartphones including iPhone 15, Google Pixel 8, Samsung Galaxy S23, business cell phones, tablets, laptops, and mobile hotspots.
What services can I get at Verizon in The Woodlands?
You can purchase mobile plans, wireless internet plans, and voice plans. The store also offers 5G home internet in your area.
Does Verizon offer in-store pickup and delivery options?
Yes, Verizon offers in-store pickup, free 2-day shipping, express lockers, and same-day delivery in select areas.
How can I schedule an appointment at the Verizon store in The Woodlands?
You can schedule an in-store appointment via the My Verizon app or by visiting their website.
What payment methods are accepted at the Verizon store?
Verizon accepts checks, debit cards, and mobile NFC payments; cash is not required.
Does the Verizon store offer free Wi-Fi?
Yes, free Wi-Fi is available for customers inside the store.
What nearby real estate agencies are close to Verizon in The Woodlands?
Nearby real estate agencies include Coldwell Banker Realty, Morales Home Team, Rosemarie Torti Realtor, and Stephanie Phillips among others. Customers visiting Verizon might coordinate home or business connectivity needs alongside real estate services nearby.
Are there any dining options near the Verizon store in The Woodlands?
Yes, Xalisko Cocina Mexicana, a Mexican restaurant, is nearby. Customers can enjoy a meal there before or after visiting Verizon.
Can I find financial services near the Verizon store in The Woodlands?
Yes, nearby financial services include Tim Underwood at Guaranteed Rate Affinity and Douglas Cellner at Guaranteed Rate Affinity, useful for customers needing mortgage or loan assistance.