Verizon

Reviews

• KC

  Keep it Cute

  Nov 10, 2025
  1.0
  I visited the Verizon store at The Quarry in San Antonio on November 10 to ask about my cellular connection issues and why my service hadn’t worked since receiving my iPad. The experience that followed was one of the most frustrating and unprofessional encounters I’ve ever had with a service provider. When I arrived, a female employee told me they couldn’t assist in-store and that I would have to call Verizon support directly. I called as instructed, provided my IMEI number, and followed their directions to turn the iPad off and back on. After doing so, the passcode—which I have never changed—suddenly stopped working. Even more concerning, the iPad did not lock me out after multiple failed attempts, which is highly unusual. The phone representative then transferred me without notice. The next person asked me to repeat everything I had already explained. After clarifying that the issue began after following the previous employee’s instructions, I was placed on hold and transferred again—eventually to Apple, who were also unable to resolve the issue. I went back into the Verizon store, where one male employee told me not to sign in (which felt suspicious) and kept insisting that I had somehow locked myself out of my own device. He said he would call a manager, but after 25 minutes of waiting with no updates, I had to raise my voice to get any acknowledgment. When the Lead Manager finally came over, he was dismissive, condescending, and completely unhelpful. He repeatedly insisted that it was my fault, gaslighting me by saying there was “no way” Verizon could have caused the problem. To make matters worse, the staff refused to provide the name of the Store Manager when I asked for it to file a formal complaint. This lack of transparency and accountability is unacceptable. Verizon’s customer service at this location is unprofessional, dismissive, and, in my opinion, demonstrates a pattern of gaslighting—particularly toward women of certain backgrounds. Verizon is a massive corporation, but that doesn’t excuse the complete disregard for customer experience or the refusal to take responsibility for their actions. This store should be reviewed and investigated for its unethical customer service practices. Pay attention if and when they respond, it will be condescending for sure because they knew what they did.
• SS

  scarlett

  Oct 5, 2025
  5.0
  Rigo was super helpful! He is super kind, communicates EVERY step process. If you go to this Verizon, ask for Rigo, I promise you won’t be disappointed!!! He made the process so much easier and is professional. Thank you Rigo for your help 😊 we appreciated you so much!
• JC

  Justus Joaquin Castillo

  Sep 13, 2025
  1.0
  If I could give zero stars I would. The store had a very heavy atmosphere and staff were not inviting Travis and Jessica were not helpful at all and had no initiative to solve my problem.
• EA

  Erik Anderson

  Aug 12, 2025
  5.0
  Shawn was the biggest help and did everything in his power to help me out with my account. He was professional and efficient. Thanks for awesome service!
• MP

  Michelle Perez

  Jul 23, 2025
  1.0
  Don’t let Seth help you, he cuts corners and lies. I had to go to a other Verizon because he messed up on account and switched the numbers of all my phones.

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