Business Details
About
VeterinariansVeterinary Clinics & HospitalsPet GroomingPet Boarding & Kennels
Each VCA hospital has health and safety protocols in place based on health care best practices as well as state and local guidance and regulations.
Location
VCA Henderson Pass Animal Hospital
2558 Thousand Oaks Dr, San Antonio, TX
78232, United States
Hours
Reviews
4.4
379 reviews
5 stars
289
4 stars
33
3 stars
13
2 stars
11
1 star
33
What are people saying?
AI-generated from recent customer reviews
Staff Care
Many customers praised the staff for their friendliness, professionalism, and genuine care for pets.
Communication Issues
Several reviews highlighted problems with communication, including lack of follow-up on test results and poor management responses.
Cost Concerns
Numerous customers expressed dissatisfaction with pricing, feeling that they were upsold on unnecessary treatments and charged excessively.
Mixed Experiences
While many had positive experiences with specific vets, others reported negative interactions, particularly with certain staff members.
Facility Cleanliness
The clinic was noted for being clean and well-maintained, contributing to a positive atmosphere for both pets and owners.
- EAEmily ArnoldOct 26, 20255.0We’ve been going to VCA since I adopted my dog from the humane society a few years ago. We’ve always had the most pleasant experience. Most recently Megan was great in taking care of our pup for her vet tech appointment and heartworm test.
- CFChristine Laureano FernandezOct 22, 20252.0I just want to start off that I am so grateful for the technicians and the doctors there. However, I am not happy on my recent appointment. I took my newly adopted cat (1+yr) since he had some eye boogers and he kept sneezing a lot. I figured it was maybe allergies or he was just sick. After arriving to the appointment, I was told that it may be an infection and that my cat has a heart murmur and that, will cause him to have a stroke and possibly pass away. Then, I was told he MAY have ulcers behind his eyes and they would have to do an exam for that which I’m assuming was going to be a lot of money. My cat that I just adopted is a VERY healthy baby. I was just concerned about his allergies/virus. I left feeling horrible since I just had to put my other cat down a couple of months ago. Right now, my cat is feeling way better because of the amoxicillin/clav that was prescribed to him. He’s back to himself and he’s running, playing, drinking and eating perfectly fine and for that I’m happy.
- AAAmandaOct 22, 20251.0I brought my dog here in May to be checked out and get a heart worm test. They never called me with the results or instructions to follow after. But they sure got the $100 to do said test. They haven't sent anything or called to follow up in the last 5 months either, which is very odd to me. 10/10 don't recommend.
- SHS. H.Oct 1, 20251.0I had been happy enough, but they charged me over 500 dollars for a blood panel THEN called to ask for an additional 200+ dollars for more work (on the same blood.) Absolute highway robbery. I shouldn't have paid for what I already did, honestly.
- KFKate FAug 15, 20251.0Excellent Vets Ruined by Terrible Management - Pets at Risk Take your pets and money elsewhere! Gabe and Angela have let an employee take over the practice in ways that directly affect patient care - your pets. I reached out to corporate and was promised a call back from regional management and the clinic - crickets. Gabe only called me a WEEK later, AFTER I contacted corporate again and stated I was taking my cats elsewhere. He doesn't care about pet safety or client trust - he didn't care about my concerns until the consequence actually came. I left because it became clear my pets were not safe, at a *vet clinic*, because of one employee. I gave them time to address the issue and ensure patient care and safety, and they didn't care. MANAGEMENT DO NOT CARE. Protect your pets.
Frequently Asked Questions About VCA Henderson Pass Animal Hospital
What types of pets does VCA Henderson Pass Animal Hospital care for?
VCA Henderson Pass Animal Hospital provides care for cats, dogs, pocket pets, and rabbits.
What are the operating hours of VCA Henderson Pass Animal Hospital during weekdays?
The hospital is open Monday through Friday from 7:00 AM to 6:00 PM and closed on weekends.
Does VCA Henderson Pass Animal Hospital offer spay and neuter services?
Yes, spay and neuter procedures are among the services offered at the hospital.
Is VCA Henderson Pass Animal Hospital accredited by any veterinary association?
Yes, it is accredited by the American Animal Hospital Association (AAHA).
Are there any special health and safety protocols at the hospital?
Each VCA hospital, including Henderson Pass, follows health and safety protocols based on best practices and local regulations.
What are some of the advanced care services available at VCA Henderson Pass Animal Hospital?
The hospital offers advanced care services including diagnostics, disease treatment, allergy relief, diabetes treatment, and more.
Can I find VCA Henderson Pass Animal Hospital easily using nearby landmarks or services?
Yes, the hospital is near landmarks like VCA Animal Hospital, Public Storage, and Walgreens, which can help you locate it.
Are there dining or recreational options near VCA Henderson Pass Animal Hospital for visitors?
Nearby, you can visit The Sandbar at Sideliners for food and drinks or enjoy volleyball at Sideliners Beach Volleyball courts.
Is there a place nearby for pet owners to do pet-related shopping or grooming?
Yes, close by are pet service providers including VCA Animal Hospital and nearby grooming and boarding services under VCA Animal Hospitals brand.
What special promotions are available for new patients at VCA Henderson Pass Animal Hospital?
New patients can take advantage of a Free First Exam coupon offered by VCA Henderson Pass Animal Hospital.