Business Details
About
VeterinariansVeterinary Clinics & HospitalsPet GroomingPet Boarding & KennelsVCA Animal Hospitals
Each VCA hospital has health and safety protocols in place based on health care best practices as well as state and local guidance and regulations.
Location
VCA Henderson Pass Animal Hospital
2558 Thousand Oaks Dr, San Antonio, TX
78232, United States
Hours
Reviews
4.4
391 reviews
5 stars
301
4 stars
33
3 stars
13
2 stars
11
1 star
33
What are people saying?
AI-generated from recent customer reviews
Compassionate Care
Many customers praised the staff for their kindness and compassion during difficult times, especially when dealing with pet loss.
Quality of Service
Overall, customers reported positive experiences with the quality of care provided by the veterinarians and staff, highlighting their attentiveness and professionalism.
Communication Issues
Several reviews mentioned problems with communication, including lack of follow-up on test results and dissatisfaction with how concerns were addressed.
Pricing Concerns
A number of customers expressed frustration with high costs and perceived upselling of unnecessary treatments, leading to feelings of being overcharged.
Mixed Experiences with Staff
While many reviews highlighted friendly and knowledgeable staff, some customers reported negative interactions with specific employees, particularly at the front desk.
- RMRudy Martinez6 days ago5.0We have always had a great experience with Dr OBrien and Megan we appreciate all the care and compassion they have for our pets and our family.
- JJjoeysurovyJan 2, 20265.0I brought my pet to your clinic for treatment and had an excellent experience. Megan was our technician, she was very knowledgeable and professional. Her kindness made myself and my pet very comfortable. Thank you to her for such a positive vet experience!
- RPRon PattersonJan 2, 20265.0I’ve taken my two dogs to the VCA Henderson pass for years. Because their service and expertise are superb. My dogs have aged incredibly well. Mini is 16 and Macey is 12. Some of that longevity I attribute to the great folks at VCA Henderson Pass. Becca always does an exceptional job making myself and more importantly my dogs feel comfortable with all phases of treatment. I would choose no other team to keep my dogs healths. Thanks VCA Henderson Pass. And thanks Becca ! Ron
- SLStarr LJan 1, 20265.0I take my cat here for her annual checkups. The staff are always nice and you can tell they really care about animals. Megan and Dr. Haden were especially gentle and patient with my very nervous cat.
- NNNhiDec 18, 20255.0I had been taking my cat Oliver here since I adopted him in 2021 for shots and check ups. They were always so gentle and sweet with him. Recently he passed away, and it’s been a really rough time. Everyone at the VCA was so kind and reassuring during such a rough time for me. They even sent me a card with condolences, and it really brought me so much comfort to know Oliver was loved by not just me, but truly by them as well.
Frequently Asked Questions About VCA Henderson Pass Animal Hospital
What types of pets does VCA Henderson Pass Animal Hospital care for?
VCA Henderson Pass Animal Hospital provides care for cats, dogs, pocket pets, and rabbits.
What are the operating hours of VCA Henderson Pass Animal Hospital during weekdays?
The hospital is open Monday through Friday from 7:00 AM to 6:00 PM and closed on weekends.
Does VCA Henderson Pass Animal Hospital offer spay and neuter services?
Yes, spay and neuter procedures are among the services offered at the hospital.
Is VCA Henderson Pass Animal Hospital accredited by any veterinary association?
Yes, it is accredited by the American Animal Hospital Association (AAHA).
Are there any special health and safety protocols at the hospital?
Each VCA hospital, including Henderson Pass, follows health and safety protocols based on best practices and local regulations.
What are some of the advanced care services available at VCA Henderson Pass Animal Hospital?
The hospital offers advanced care services including diagnostics, disease treatment, allergy relief, diabetes treatment, and more.
Can I find VCA Henderson Pass Animal Hospital easily using nearby landmarks or services?
Yes, the hospital is near landmarks like VCA Animal Hospital, Public Storage, and Walgreens, which can help you locate it.
Are there dining or recreational options near VCA Henderson Pass Animal Hospital for visitors?
Nearby, you can visit The Sandbar at Sideliners for food and drinks or enjoy volleyball at Sideliners Beach Volleyball courts.
Is there a place nearby for pet owners to do pet-related shopping or grooming?
Yes, close by are pet service providers including VCA Animal Hospital and nearby grooming and boarding services under VCA Animal Hospitals brand.
What special promotions are available for new patients at VCA Henderson Pass Animal Hospital?
New patients can take advantage of a Free First Exam coupon offered by VCA Henderson Pass Animal Hospital.