Cricket Wireless Authorized Retailer

Reviews

• SC

  Sandra Cifuentes

  Apr 23, 2023
  5.0
  Arlette the manager, is very courteous and very helpful.
• IC

  Imelda De la cruz

  Jan 23, 2021
  5.0
  Good phones!! N really good deals!! Customer service!! Great thanks to Daniel.
• PM

  Priscilla Meza

  Apr 1, 2019
  1.0
  CASSYMARIE G.If I can give it zero stars I would. Nothing but a waste of time just to get robbed! The people they hire. How is a nationwide company only going to have one employee at a corporate store?? Then to not refund me my money because I didn't opened the package there at the store. Sorry CASSYMARIE G. But you need to get re-train! You want to sell just to get commissioned but don't want to refund me. Lack of customer service! UPDATE/RESPONSE TO THE OWNER- the only people this review is HELPING are the consumers. If your response cant refund me my money back then your response is useless! Thank you!
• VP

  Vickie Puente

  Apr 21, 2016
  1.0
  Do not use this location. I bought my son a supposed new iPhone 5s from this store and saw them open the box and take out to activate. I even purchased a case for the phone. I left store did not even have the device for an hour when my husband noticed it had a blemish. I immediately called the store back and they told us to bring it back the next day so manager could exchange out. James the manager at this store was rude next day and looked phone over and said could not do anything other than run a trace to see if it was a refurbished phone. How could it be refurbished if it was supposed to be brand new. If it was not a refurbished phone he could not replace and accused us of damaging the phone because he found a "scratch" underneath the case that I purchased from the store and salesman put on. My husband even had to step in and correct his behavior towards me. I never accused the salesman of the blemish we noticed or the other scratch the manager noticed but they would not take responsibility for selling me a defective phone. So we have to be the ones at a loss. I asked for the managers boss and he would not give me a number only a email address that was no good. After attempting to contact them by email the notice came back as rejected. This store is a scammer retailer is Mobile Link USA. They never called me to inform me of the trace results nor did any management call me to hear my concerns on the managers behavior. Supposedly the salesman contacted the store managers boss on my behalf and I still have not received a call or email. It's obvious that they don't care to make it right or even apologize for the store managers behavior. I would not recommend anyone purchase anything from this store, they are scammers and not trustworthy!

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