Cricket Wireless Authorized Retailer

Reviews

• KM

  Karen Miller

  2 days ago
  5.0
  Thank you to Odalis for helping my sister transfer from one phone to another so smoothly.
• CD

  Chris Davis

  6 days ago
  1.0
  I recently had to switch carriers due to poor service. The first experience was very good. Jaylah assisted me and was very pleasant. HOWEVER, I decided to go back to get home internet. I was told I could use my Father's information (WITH HIS PERMISSION) to get service approved with no problem because I do not use credit. By the way, they advertise no credit check for PREPAID AUTOPAY services. Yet they STILL insisted upon a "soft" credit check to "verify ID" even though I have an account AND my State issued Driver License. Anyway, I got permission from my father (we both have the same address and everything) and he provided me with his Driver License and SS#. He just happened to be on a cruiseship at the time I needed his assistance. I went to see the same associate for help but was told she wasn't working and they insisted that they could help me no problem. I explained the situation to anothet associate AND the store manager "Dannielle" (whom I discerned as DANIEL) and they both assured me it would be no problem. In fact, the associate stated clearly "I have done this many times,it's no problem". Then they asked me for the ID's. All of a sudden they had to have a whisper conversation about me. Then out of the blue the store manager just flipped, and got loud and aggressive and accusatory infront of other customers and started loudly threatening to call the police on me for "fraud"!!! It was VERY offensive and upsetting. I told "her" that I have committed no crime and had permission and was told that I could do what I was attempting to do by the first associate AND confirmed by the second associate (otherwise why would I even continue entertaining the process?) The response was basically that I was lying and no one told me that (even though neither of these people were present when I WAS told that by the first associate; nor, was the store manager present when the second associate concurred). The store manager became even more aggressive and almost irate when I reconfirmed that yes I was told that and that was the ONLY reason I even bothered to return to the store. Again as I decided to just leave and take my business elsewhere, I was hit with accusations again of trying to commit a "crime" and threats of having the police called on me. This is preposterous and unwarranted. I was in NO WAY worried about the police being called, but did not have the time or patience for them to come and explain that no crime had been committed (and I didn't want to waste city resources simply because of one person's ignorance and self entitlement. Furthermore I did not desire to escalate the situation where I may have possible been frustrated and angered to the point of actuall doing sometging wrong). If this is the customer service representation for Cricket as a company (or a reflection upon ownership of the store--which I suspect is not the case--then they have big problems. I left the store and immediately called Cricket Support. I reported what I have written here. They assured me that it would be escalated to higher ups and that they would make sure the store manager would not be able to retaliate or get revenge in any way. I trust that is true and accurate (but am doubtful they will actually do anything to fillow up because it was some girl in the Phillipines), and I can only hope the store owner can take appropriate action regarding how I was misled, mistreated, spoken to and threatened. I will never set foot in that store again, I can tell you that. And judging by other reviews this is not an isolated incident regarding THAT store manager. I read other reports of poor attitude, aggressiveness and poor customer service. I didn't deserve to be treated like a common criminal for really no valid and certainly no criminal reason, and the store owner doesn't deserve to have that kind of representation for their business in my humble opinion.
• JJ

  jayla johnson

  Nov 14, 2025
  5.0
  Hey my name is Jamarious Johnson I came in today( September 11, 2025) and ms victory was very helpful!! I rlly appreciate her, excellent job
• CV

  Cali Vega

  Oct 25, 2025
  5.0
  Thank you to Odalis and Dannielle for helping me at the Hot Pepper Fest.
• RR

  Rosalio Ramirez

  Oct 25, 2025
  5.0
  Best customer service. Thank you to odalis and the manager Danielle.

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