Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Missouri City, TX. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.2
486 reviews
5 stars
362
4 stars
32
3 stars
12
2 stars5
1 star
75
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, knowledgeable, and helpful, with specific mentions of employees like Hyatt and Matt providing exceptional service.
Long Wait Times
Several reviews highlighted long wait times due to understaffing, leading to frustration among customers.
Billing Issues
Customers reported concerns about unexpected charges and issues with billing, suggesting a need for clearer communication regarding account details.
Store Conditions
Some reviews mentioned poor store conditions, including cleanliness and maintenance issues, which detracted from the overall experience.
Mixed Experiences
While many customers had positive interactions, there were notable negative experiences, particularly with management and specific employees, indicating inconsistency in service quality.
- TSTanmay ShahJan 3, 20261.0"BEWARE OF SCAMS" This is totally a fraud store who claims to be verizon store but it's actually not. I wish there was 0 star which I can give it to this store. Very unprofessional and most horrible customer services. I placed an order from Verizon application to pick up a new iPhone device from this store as it was showing on verizon website that it was available to pick up at this location but when I went to pick up the iPhone they wouldn't release the iphone saying that they are not verizon. They are Victra and asked me to contact Verizon instead, even though they had iPhone in stock. On the top of that manager/owner who was sitting at the front desk was extremely rude and he ended up cancelling my order which ruined my entire account as Verizon offer was deleted when he canceled my order. I would not recommend this store to anyone and I have formally filed a complain with Verizon corporate level. Verizon is actively looking into this incident to break the tie with Victra as it was a horrible experience for me and my family members. PLEASE DON'T GO TO THIS STORE FOR ANY KIND OF PURCHASE. THEY WILL SCAM YOU!!!
- RCRecent CustomerJan 2, 20261.0Came in to purchase two iPhones and had a very frustrating experience. Jered Campbell over-promised and under-delivered, sending me on a wild goose chase. I was told to come back on a specific day, only to return and find out he wasn’t even in attendance. Customer service was terrible — over a 2+ hour wait, no organization, and customers were being skipped with no explanation. The entire process was chaotic and unprofessional. I attempted to escalate the issue by calling the general manager, Michael Sara, but was sent straight to a voicemail box that isn’t even set up. For anyone paying these high Verizon bills and expecting quality customer service, my advice is to go to the next nearest Verizon location. This store is not worth the time or frustration.
- NKNicolas KhouryDec 27, 20252.0They added about $100 per month in perks without my consent. Device protection, unlimited mobile hotspot, and unlimited cloud storage
- RNRi NiDec 17, 20251.0Very disappointed with the service. I STRONGLY RECOMMEND GOING TO ANOTHER LOCATION🙏🏼 If my billing issues are not resolved, I will follow up with additional details and the name of the associate involved. We truly regret signing up at this location.
- SISalman IdreesDec 12, 20253.0The staff at this Verizon store was pleasant, friendly, and helpful overall. The service itself was smooth, and the representative took time to assist us without rushing, which I appreciated. That said, I would advise customers to carefully review their account afterward. A $40 per month Verizon device protection plan for 2 iPhones was added without informing us. I noticed it right away through the email confirmation and the app and was able to catch it quickly. Good experience in terms of customer service, but definitely double check your plan details before leaving the store.
Frequently Asked Questions About Verizon
What products can I find at the Verizon store in Missouri City?
The Verizon store offers a full range of wireless devices including smartphones, tablets, mobile broadband, wearable technology, accessories, and device protection.
What brands does the Missouri City Verizon authorized retailer carry?
They carry popular brands including Verizon Wireless, Samsung, Apple, Motorola, Google, and various accessory brands like Otterbox and Casemate.
What are the operating hours for the Verizon store at 5750 Highway 6, Missouri City?
The store is open Monday through Friday from 10:00 AM to 9:00 PM, Saturdays from 10:00 AM to 8:00 PM, and Sundays from 11:00 AM to 7:00 PM.
Does the Verizon store offer in-store pickup?
Yes, the store offers in-store pickup services for customer convenience.
What payment methods are accepted at the Verizon retailer in Missouri City?
They accept multiple payment options including American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, Samsung Pay, and Visa.
Is the Verizon store in Missouri City accessible for Spanish-speaking customers?
Yes, the store provides service in both English and Spanish to accommodate a diverse customer base.
Can I recycle my old electronics at the Missouri City Verizon store?
Yes, the store offers electronics recycling services as part of their commitment to sustainability.
What nearby shopping options are available near the Verizon store?
Nearby, you can visit The Shops At Riverstone, a shopping center featuring beauty salons and barbers, and retail stores like Five Below and Ross Dress for Less.
Which restaurants are located close to the Verizon retailer in Missouri City?
After visiting, you might enjoy dining at nearby restaurants such as Carino's Italian, Chili's Grill & Bar, O My Burger, or Dairy Queen for fast food and dessert options.
How can nearby establishments like banks and service providers help during my visit to Verizon?
Nearby banks such as BBVA Bank, PNC, and Amegy Bank offer convenient financial services, while professional services like Lumin Lash Franchise and real estate agents like Stelly Sells Homes are also accessible if needed.