Verizon

4.6
171 reviews

About

Cell Phone StoreElectronics StoreCell Phone Accessory Store
Russell Cellular, your local Verizon Authorized Retailer offering all the latest and greatest mobile phone technology at 2305 E. Hubbard St in Mineral Wells, TX76067

Details

  • DeliveryNot available
  • Requires appointmentNot available
  • DebitAvailable
  • Cash onlyNot available

Location

Verizon
2305 E Hubbard St, Mineral Wells, TX
76067, United States

Hours

Reviews

4.6
171 reviews
5 stars
136
4 stars
18
3 stars
6
2 stars
1
1 star
10

What are people saying?

AI-generated from recent customer reviews

Customer Service

Overall, customers praised the staff for being friendly, helpful, and knowledgeable, with many highlighting specific employees like Jason, JoJo, and Gladys for their exceptional service.

Knowledgeable Staff

Multiple reviews noted the staff's expertise in handling phone setups, plans, and troubleshooting issues, contributing to a positive customer experience.

Mixed Experiences

While many customers had positive interactions, some reported negative experiences, particularly regarding billing issues and misinformation from employees.

Efficiency

Several customers appreciated the quick service and minimal wait times, indicating that the staff was efficient in addressing their needs.

Store Environment

The store was described as clean, well-lit, and well-stocked, contributing to a pleasant shopping experience.
  • SS
    Sara
    4 days ago
    5.0
    What's the one thing that annoys you more than anything when it comes to buying a new phone or adding a line? The hidden fees and constantly upselling. When the visit feels more like a cash grab. My experience with Russel Cellular was the exact opposite. I came in wanting a smooth add on to my account and walked out with a 17 Pro Max for a great deal. Chloe was friendly and kept the cost transparent with us. Any questions I had were answered. Overall, the interactions between co-workers here were also very professional and exactly what you want to see as a customer. They don't treat you like you're just an account number they take your preferences and concerns into consideration.
  • MR
    Mar Rhodes
    Nov 5, 2025
    5.0
    Chloe is awesome, amazing and brilliant. She helped me save all my contacts that were lost and made sure my new iPhone was ready to go! Love her!
  • ML
    mary ledbetter
    Oct 28, 2025
    5.0
    I bought a new phone at Russell Cellular and received excellent service. All data from my old phone was completely transferred to the new phone. The employees there are very knowledgeable and an asset to the company. You can't go wrong choosing Verizon through Russell Cellular.
  • HY
    Henna Yauger
    Oct 17, 2025
    1.0
    Tried to charge $45 dollars to set up a watch I can set up myself. You guys already paid by company and get commission. What happened to customer service. He wouldn't waive the fee even if he didn't provide.
  • MB
    michael bosley
    Oct 9, 2025
    1.0
    One person, 3 trips/ anddays to get the equipment

Frequently Asked Questions About Verizon

What is Russell Cellular and what services do they provide in Mineral Wells, TX?

Russell Cellular is a Verizon Authorized Retailer at 2305 E Hubbard St, offering the latest mobile phones, tablets, accessories, and Verizon Wireless services.

What are the store hours for Russell Cellular in Mineral Wells?

The store is open Monday through Saturday from 9:00 AM to 7:00 PM, and Sunday from 11:00 AM to 5:00 PM.